From: "Fred" <testing@testing1212mouse.com>

| Actually, the posting is easy enough to understand.
|
| I have had both good and bad luck with verizon. Last year, good. This
| year, since they sent a lot of tech support off shore, it's going down hill.
| Still depends on who you talk to.
|
| What I do, is... try to ask some leading questions up front. If the guy
| sounds like he's completely lost, I excuse myself and call back for someone
| else. Unfortunately, this calling back process takes quite a bit of time
| when the hold time is long.


That's nice Fred but...

What does that have to do with this News Group and what MaryAnn wants and/or needs ?

Verizon support has nothing to do here !

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm