Haven't been able to verify what e-mail programs are used -- probably MS
Outlook if that's what you mean. The messages are HTML. I can save and open
the document, but it still displays as placeholder with red X.

One additional point. There are two users that come to mind who've sent me
JPEG files I have this problem with. But these same users have sent me JPEG
files that I've been able to open. There doesn't seem to be a clear
demarcation point where the problem starts so it doesn't seem to be a
function of some software update or additional software added to my system.

Thx, C in Phoenix
"Frank Saunders, MS-MVP OE" wrote:

> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
> news:79A5E363-FA14-41C8-82E0-EB2381C8B26D@microsoft.com
> > Thanks for continued ideas. The senders do not use AOL.
> >
> > C in Phoenix
> >
> >>>> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
> >>>> news:5E328BDA-508E-4FC3-BBB5-0E9E6FE62290@microsoft.com...
> >>>>> I have Windows 98 SE and Outlook Express 6.0. I'm unable to open
> >>>>> JPEG e-mail
> >>>>> attachments. When I open, I see only a small box with a red x
> >>>>> but I don't
> >>>>> get an error message. I don't have any trouble with other file
> >>>>> formats.
> >>>>> This was not a problem in the past but it's been a problem for at
> >>>>> least the
> >>>>> last few months. I've checked security settings, file size
> >>>>> limits at my
> >>>>> ISP
> >>>>> etc. Shouldn't be any problems there.
>
> What email program do they use?
> Are their messages plain text or HTML?
> Can you save the image?
> Can you open it after saving it?
>
> --
> Frank Saunders, MS-MVP OE
> Please respond in Newsgroup only. Do not send email
> http://www.fjsmjs.com
> Protect your PC
> http://www.microsoft.com./athome/sec...t/default.aspx
> http://defendingyourmachine.blogspot.com/
>
>
>