"Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
news:80D8CE4E-D341-488F-8993-E0CCEE6868F7@microsoft.com
> Haven't been able to verify what e-mail programs are used -- probably
> MS Outlook if that's what you mean. The messages are HTML. I can
> save and open the document, but it still displays as placeholder with
> red X.
>
> One additional point. There are two users that come to mind who've
> sent me JPEG files I have this problem with. But these same users
> have sent me JPEG files that I've been able to open. There doesn't
> seem to be a clear demarcation point where the problem starts so it
> doesn't seem to be a function of some software update or additional
> software added to my system.

If the mail was sent from Outlook using Outlook's RTF format then Outlook
Express will never find the attachment. Outlook Express does not understand
Outlook's RTF format. Ask the Outlook user to please use Plain Text,
especially when sending attachments.

--
Frank Saunders, MS-MVP OE
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