Hello grup,

I need some help here with a problem I'm facing with a client's computer.
For some reason, Outllook Express is not showing any new messages in the
inbox.

My client tells me that since august 07, 2005, any new mail message
downloaded by OE started to dissapear. It's something like this:

1. Mi client starts OE and click on Send and Receive in order to get the new
messages and sent her own messages too.

2. Her computer sent all the new messages without problems.
3. Then the computer begins to receive incoming messages, and even tells how
many as usual.
4. Once the process is completed, when my client tries to find those
message, they're all gone. Let's say there were 13 messages in the receive
queuque. Everything goes as if correctly receiving those messages. However,
one the process is finished, there are no traces of any of those 13 messages,
and also (since downloaded "correctly") those messages are no longer stored
into her ISP server.

Question 1 is:

¿What could be the cause of this, is there anyway to fix it?

..........

Now to the second thing:

Since my client's OE database is (at least for what I'm used to see) huge,
that is 3,096 GB, and her OE inbox looks more like a huge Christmass tree
(just to compare) with thousands of messages, arranged in different brances,
(you know, House keeping, Kids, School, Mother, etc, etc, etc.) I've come to
think that maybe the OE data base size is getting near the limits, if not
already there.

Maybe, this could be causing the problem of the "Dissapearing Messages" I've
mentioned before.

Question 2 is:

¿Does OE have any size limit for it's database, if so, Is there a way to
increase it, to allow the messages to be found and read after receiving them ?

¿What can be done here to correct this problems?

...................

Thanks in advance, and Have a Happy New 2006 Year!

--
Edwin A. Gonzalez F.
Spectrum Computer, Co.
Panama, Rep. of Panama