Troubleshoot update failure
I get the following failure log for an update. How do I troubleshoot? I
reviewed KB906602 and KB902093.
[KB905414.log]
1.172:
================================================== ==============================
1.172: 2005/10/15 15:13:03.962 (local)
1.172:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\c7c7973bf3758bace159edd33f582d4c\update\update. exe (version 6.1.22.4)
1.203: Hotfix started with following command line: /si
/ParentInfo:6e3386d121331e4ca0658259bbd30a12
2.016: DoInstallation: CleanPFR failed: 0x2
2.032: SetProductTypes: InfProductBuildType=BuildType.IS
2.032: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.047: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB905414$
2.047: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
2.063: ref tag c:\windows\system32\sp4.cab does not exist
2.063: ref tag c:\windows\system32\sp3.cab does not exist
2.063: ref tag c:\windows\system32\sp2.cab does not exist
2.063: ref tag c:\windows\system32\sp1.cab does not exist
2.063: ref tag c:\windows\system32\driver.cab does not exist
2.063: ref tag c:\windows\system32\fp40ext.cab does not exist
2.063: ref tag c:\windows\system32\fp40ext1.cab does not exist
2.063: ref tag c:\windows\system32\wms4.cab does not exist
2.063: ref tag c:\windows\system32\wms41.cab does not exist
2.063: ref tag c:\windows\system32\ims.cab does not exist
2.063: ref tag c:\windows\system32\ims1.cab does not exist
2.063: ref tag c:\windows\system32\ins.cab does not exist
2.063: ref tag c:\windows\system32\ins1.cab does not exist
2.078: Starting AnalyzeComponents
2.078: AnalyzePhaseZero used 0 ticks
2.078: OEM file scan used 0 ticks
2.282: AnalyzePhaseOne: used 204 ticks
2.282: AnalyzeComponents: Hotpatch analysis disabled; skipping.
2.282: AnalyzeComponents: Hotpatching is disabled.
2.282: FindFirstFile c:\windows\$hf_mig$\*.*
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.360: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.375: AnalyzeForBranching used 15 ticks.
2.375: AnalyzePhaseTwo used 0 ticks
2.375: AnalyzePhaseThree used 0 ticks
2.391: AnalyzePhaseFive used 16 ticks
2.391: AnalyzePhaseSix used 0 ticks
2.391: AnalyzeComponents used 313 ticks
2.391: Downloading 2 files
2.391: bPatchMode = TRUE
2.391: Inventory complete: ReturnStatus=0, 344 ticks
2.391: Num Ticks for invent : 344
2.469: [dumpDownloadTask] Update.exe posting request file to download a
total of 5889 bytes (5889 bytes in patches and 0 bytes in fallbacks)
2.485: dumpDownloadTask returned 0xf200 (more files to download)
2.735: KB905414 installation did not complete.
2.735: Update.exe extended error code = 0xf200
1.125:
================================================== ==============================
1.125: 2005/10/15 15:14:03.619 (local)
1.141:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\c7c7973bf3758bace159edd33f582d4c\update\update. exe (version 6.1.22.4)
1.141: Hotfix started with following command line: /si
/ParentInfo:f48107254fffd64bbecfde66c91447e7
2.375: DoInstallation: CleanPFR failed: 0x2
2.391: SetProductTypes: InfProductBuildType=BuildType.IS
2.391: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.422: Express: 5,889 bytes were downloaded.
2.594: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
2.704: KB905414 installation did not complete.
2.704: Update.exe extended error code = 0xf201
1.172:
================================================== ==============================
1.172: 2005/10/19 07:44:26.277 (local)
1.172:
C:\WINDOWS\SoftwareDistribution\Download\22944015f 08223278b8b5671cbd364c8\update\update.exe (version 6.1.22.4)
1.172: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.172: Failed To Enable SE_SECURITY_PRIVILEGE
1.188: Setup encountered an error: You do not have permission to update
Windows Server 2003.
Please contact your system administrator.
1.188: You do not have permission to update Windows Server 2003.
Please contact your system administrator.
1.188: Update.exe extended error code = 0xf004
1.110:
================================================== ==============================
1.110: 2005/10/23 05:19:15.220 (local)
1.110:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\c7c7973bf3758bace159edd33f582d4c\update\update. exe (version 6.1.22.4)
1.125: Hotfix started with following command line: /si
/ParentInfo:fe92d80fd798c54a86e60fc849ca7131
1.703: DoInstallation: CleanPFR failed: 0x2
1.719: SetProductTypes: InfProductBuildType=BuildType.IS
1.719: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.735: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB905414$
1.735: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.750: ref tag c:\windows\system32\sp4.cab does not exist
1.750: ref tag c:\windows\system32\sp3.cab does not exist
1.750: ref tag c:\windows\system32\sp2.cab does not exist
1.750: ref tag c:\windows\system32\sp1.cab does not exist
1.750: ref tag c:\windows\system32\driver.cab does not exist
1.750: ref tag c:\windows\system32\fp40ext.cab does not exist
1.750: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.750: ref tag c:\windows\system32\wms4.cab does not exist
1.750: ref tag c:\windows\system32\wms41.cab does not exist
1.750: ref tag c:\windows\system32\ims.cab does not exist
1.750: ref tag c:\windows\system32\ims1.cab does not exist
1.750: ref tag c:\windows\system32\ins.cab does not exist
1.750: ref tag c:\windows\system32\ins1.cab does not exist
1.750: Starting AnalyzeComponents
1.750: AnalyzePhaseZero used 0 ticks
1.750: OEM file scan used 0 ticks
1.844: AnalyzePhaseOne: used 94 ticks
1.844: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.844: AnalyzeComponents: Hotpatching is disabled.
1.844: FindFirstFile c:\windows\$hf_mig$\*.*
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.922: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.938: AnalyzeForBranching used 16 ticks.
2.000: AnalyzePhaseTwo used 62 ticks
2.000: AnalyzePhaseThree used 0 ticks
2.000: AnalyzePhaseFive used 0 ticks
2.000: AnalyzePhaseSix used 0 ticks
2.000: AnalyzeComponents used 250 ticks
2.000: Downloading 0 files
2.000: bPatchMode = TRUE
2.000: Inventory complete: ReturnStatus=0, 265 ticks
2.000: Num Ticks for invent : 265
2.000: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
2.000: dumpDownloadTask returned 0xf201 (ready to install)
2.032: KB905414 installation did not complete.
2.032: Update.exe extended error code = 0xf201
1.172:
================================================== ==============================
1.187: 2005/10/26 18:14:48.454 (local)
1.203:
C:\WINDOWS\SoftwareDistribution\Download\22944015f 08223278b8b5671cbd364c8\update\update.exe (version 6.1.22.4)
1.203: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.203: Failed To Enable SE_SECURITY_PRIVILEGE
1.203: Setup encountered an error: You do not have permission to update
Windows Server 2003.
Please contact your system administrator.
1.203: You do not have permission to update Windows Server 2003.
Please contact your system administrator.
1.203: Update.exe extended error code = 0xf004
1.125:
================================================== ==============================
1.125: 2005/10/26 18:16:28.033 (local)
1.125:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\c7c7973bf3758bace159edd33f582d4c\update\update. exe (version 6.1.22.4)
1.125: Hotfix started with following command line: /si
/ParentInfo:4c32ce5f3e17c849b04ab87eb0ba48a2
1.750: DoInstallation: CleanPFR failed: 0x2
1.750: SetProductTypes: InfProductBuildType=BuildType.IS
1.750: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.765: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB905414$
1.781: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.796: ref tag c:\windows\system32\sp4.cab does not exist
1.796: ref tag c:\windows\system32\sp3.cab does not exist
1.796: ref tag c:\windows\system32\sp2.cab does not exist
1.796: ref tag c:\windows\system32\sp1.cab does not exist
1.796: ref tag c:\windows\system32\driver.cab does not exist
1.796: ref tag c:\windows\system32\fp40ext.cab does not exist
1.796: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.796: ref tag c:\windows\system32\wms4.cab does not exist
1.796: ref tag c:\windows\system32\wms41.cab does not exist
1.796: ref tag c:\windows\system32\ims.cab does not exist
1.796: ref tag c:\windows\system32\ims1.cab does not exist
1.796: ref tag c:\windows\system32\ins.cab does not exist
1.796: ref tag c:\windows\system32\ins1.cab does not exist
1.796: Starting AnalyzeComponents
1.796: AnalyzePhaseZero used 0 ticks
1.796: OEM file scan used 0 ticks
1.890: AnalyzePhaseOne: used 94 ticks
1.890: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.890: AnalyzeComponents: Hotpatching is disabled.
1.890: FindFirstFile c:\windows\$hf_mig$\*.*
1.953: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.968: KB905414 Setup encountered an error: The update.ver file is not
correct.
1.984: AnalyzeForBranching used 16 ticks.
2.046: AnalyzePhaseTwo used 62 ticks
2.046: AnalyzePhaseThree used 0 ticks
2.046: AnalyzePhaseFive used 0 ticks
2.046: AnalyzePhaseSix used 0 ticks
2.046: AnalyzeComponents used 250 ticks
2.046: Downloading 0 files
2.046: bPatchMode = TRUE
2.046: Inventory complete: ReturnStatus=0, 281 ticks
2.046: Num Ticks for invent : 281
2.046: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
2.046: dumpDownloadTask returned 0xf201 (ready to install)
2.093: KB905414 installation did not complete.
2.109: Update.exe extended error code = 0xf201
1.187:
================================================== ==============================
1.203: 2005/11/04 14:25:58.670 (local)
1.219:
C:\WINDOWS\SoftwareDistribution\Download\22944015f 08223278b8b5671cbd364c8\update\update.exe (version 6.1.22.4)
1.234: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.234: Failed To Enable SE_SECURITY_PRIVILEGE
1.234: Setup encountered an error: You do not have permission to update
Windows Server 2003.
Please contact your system administrator.
1.234: You do not have permission to update Windows Server 2003.
Please contact your system administrator.
1.234: Update.exe extended error code = 0xf004
1.172:
================================================== ==============================
1.188: 2005/11/10 08:04:33.113 (local)
1.219:
C:\WINDOWS\SoftwareDistribution\Download\22944015f 08223278b8b5671cbd364c8\update\update.exe (version 6.1.22.4)
1.219: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.219: Failed To Enable SE_SECURITY_PRIVILEGE
1.219: Setup encountered an error: You do not have permission to update
Windows Server 2003.
Please contact your system administrator.
1.219: You do not have permission to update Windows Server 2003.
Please contact your system administrator.
1.219: Update.exe extended error code = 0xf004
1.141:
================================================== ==============================
1.156: 2005/11/10 08:08:04.054 (local)
1.156:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\c7c7973bf3758bace159edd33f582d4c\update\update. exe (version 6.1.22.4)
1.156: Hotfix started with following command line: /si
/ParentInfo:0e3c3f804ee67841af05fb152a71457d
1.859: DoInstallation: CleanPFR failed: 0x2
1.859: SetProductTypes: InfProductBuildType=BuildType.IS
1.875: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.891: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB905414$
1.891: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.906: ref tag c:\windows\system32\sp4.cab does not exist
1.906: ref tag c:\windows\system32\sp3.cab does not exist
1.906: ref tag c:\windows\system32\sp2.cab does not exist
1.906: ref tag c:\windows\system32\sp1.cab does not exist
1.906: ref tag c:\windows\system32\driver.cab does not exist
1.906: ref tag c:\windows\system32\fp40ext.cab does not exist
1.906: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.906: ref tag c:\windows\system32\wms4.cab does not exist
1.906: ref tag c:\windows\system32\wms41.cab does not exist
1.906: ref tag c:\windows\system32\ims.cab does not exist
1.906: ref tag c:\windows\system32\ims1.cab does not exist
1.906: ref tag c:\windows\system32\ins.cab does not exist
1.906: ref tag c:\windows\system32\ins1.cab does not exist
1.906: Starting AnalyzeComponents
1.906: AnalyzePhaseZero used 0 ticks
1.906: OEM file scan used 0 ticks
2.016: AnalyzePhaseOne: used 110 ticks
2.016: AnalyzeComponents: Hotpatch analysis disabled; skipping.
2.016: AnalyzeComponents: Hotpatching is disabled.
2.016: FindFirstFile c:\windows\$hf_mig$\*.*
2.094: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.094: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.094: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.094: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: KB905414 Setup encountered an error: The update.ver file is not
correct.
2.109: AnalyzeForBranching used 0 ticks.
2.172: AnalyzePhaseTwo used 63 ticks
2.172: AnalyzePhaseThree used 0 ticks
2.188: AnalyzePhaseFive used 16 ticks
2.188: AnalyzePhaseSix used 0 ticks
2.188: AnalyzeComponents used 282 ticks
2.188: Downloading 0 files
2.188: bPatchMode = TRUE
2.188: Inventory complete: ReturnStatus=0, 297 ticks
2.188: Num Ticks for invent : 297
2.188: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
2.188: dumpDownloadTask returned 0xf201 (ready to install)
2.234: KB905414 installation did not complete.
2.234: Update.exe extended error code = 0xf201
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