I have 5 WIN2K SP4 PCs on which I uninstalled NORTON ANTIVIRUS 2004 and
installed AVG. Some weeks have gone by and I noticed that the WINDOWS
UPDATES were NOT working. There are 3 WIN2K SP4 PCs that are still
running NAV 2004 and their updates are working fine.
Have tried all suggestions on the Windows Update Troubleshooter page.
http://v4.windowsupdate.microsoft.com/troubleshoot/
The update page takes too long to scan; but does find updates to
download then takes even longer (15 min)on DSL to "install" and finally
ends by displaying message that the installation failed.
The Log:
2005-11-24 13:39:55 752 2f4 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0800) ===========
2005-11-24 13:39:55 752 2f4 Misc = Process:
C:\WINNT\system32\svchost.exe
2005-11-24 13:39:55 752 2f4 Misc = Module:
C:\WINNT\system32\wuaueng.dll
2005-11-24 13:39:55 752 2f4 Service *************
2005-11-24 13:39:55 752 2f4 Service ** START ** Service: Service
startup
2005-11-24 13:39:55 752 2f4 Service *********
2005-11-24 13:39:56 752 2f4 Agent * WU client version 5.8.0.2469
2005-11-24 13:39:56 752 2f4 Agent * SusClientId =
'ff13cc94-6878-4df9-8ed7-1d40cd05e09f'
2005-11-24 13:39:56 752 2f4 Agent * Base directory:
C:\WINNT\SoftwareDistribution
2005-11-24 13:39:56 752 2f4 Agent * Access type: No proxy
2005-11-24 13:39:56 752 2f4 Agent * Network state: Connected
2005-11-24 13:40:42 752 2f4 Agent *********** Agent: Initializing
Windows Update Agent ***********
2005-11-24 13:40:42 752 2f4 Agent *********** Agent: Initializing
global settings cache ***********
2005-11-24 13:40:42 752 2f4 Agent * WSUS server: <NULL>
2005-11-24 13:40:42 752 2f4 Agent * WSUS status server: <NULL>
2005-11-24 13:40:42 752 2f4 Agent * Target group: (Unassigned
Computers)
2005-11-24 13:40:42 752 2f4 Agent * Windows Update access disabled: No
2005-11-24 13:40:45 752 2f4 Agent * Found 1 persisted download calls to
restore
2005-11-24 13:40:45 752 2f4 DnldMgr Download manager restoring 0
downloads
2005-11-24 13:40:45 752 2f4 Agent * Succeeded to load 1 persisted
download calls
2005-11-24 13:40:45 752 2f4 AU ########### AU: Initializing Automatic
Updates ###########
2005-11-24 13:40:45 752 2f4 AU # AU disabled through User preference
2005-11-24 13:40:45 752 2f4 AU # AU is disabled, not initializing any
handlers
2005-11-24 13:59:50 892 308 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0800) ===========
2005-11-24 13:59:50 892 308 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2005-11-24 13:59:50 892 308 Misc = Module: C:\WINNT\system32\wuweb.dll
2005-11-24 13:59:50 892 308 Setup *********** Setup: Checking whether
self-update is required ***********
2005-11-24 13:59:50 892 308 Setup * Inf file:
C:\WINNT\SoftwareDistribution\WebSetup\wusetup.inf
2005-11-24 13:59:50 892 308 Setup Update NOT required for
C:\WINNT\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:50 892 308 Setup Update NOT required for
C:\WINNT\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:50 892 308 Setup Update NOT required for
C:\WINNT\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:50 892 308 Setup Update NOT required for
C:\WINNT\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:50 892 308 Setup Update NOT required for
C:\WINNT\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:50 892 308 Setup Update NOT required for
C:\WINNT\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:50 892 308 Setup Update NOT required for
C:\WINNT\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:51 892 308 Setup Update NOT required for
C:\WINNT\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:51 892 308 Setup Update NOT required for
C:\WINNT\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:51 892 308 Setup Update NOT required for
C:\WINNT\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:51 892 308 Setup Update NOT required for
C:\WINNT\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-11-24 13:59:51 892 308 Setup * IsUpdateRequired = No
2005-11-24 13:59:59 892 308 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0800) ===========
2005-11-24 13:59:59 892 308 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2005-11-24 13:59:59 892 308 Misc = Module: C:\WINNT\system32\wuapi.dll
2005-11-24 13:59:59 892 308 COMAPI -------------
2005-11-24 13:59:59 892 308 COMAPI -- START -- COMAPI: Search [ClientId
= WindowsUpdate]
2005-11-24 13:59:59 892 308 COMAPI ---------
2005-11-24 13:59:59 892 308 COMAPI - Online = Yes; Ignore download
priority = No
2005-11-24 13:59:59 892 308 COMAPI - Criteria = "IsInstalled=0 and
IsHidden=1"
2005-11-24 13:59:59 892 308 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-11-24 13:59:59 892 308 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2005-11-24 13:59:59 752 380 Agent *************
2005-11-24 13:59:59 752 380 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2005-11-24 13:59:59 752 380 Agent *********
2005-11-24 14:00:13 752 380 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2005-11-24 14:00:13 752 380 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Cli...ice/client.asmx
2005-11-24 14:00:40 752 380 Agent WARNING: Failed to evaluate Installed
rule, updateId = {ED300F67-421C-4C08-B3BA-F35C55F3B427}.100, error =
0x80041017
2005-11-24 14:03:13 752 380 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2005-11-24 14:03:13 752 380 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Cli...ice/client.asmx
2005-11-24 14:03:15 752 380 DtaStor WARNING: Attempted to add URL
http://www.download.windowsupdate.c...db90890e070.cab for file
yUDjsNky3sJajhvwRqbtuQiQ4HA= when file has not been previously added to
the datastore
2005-11-24 14:03:15 752 380 DtaStor WARNING: Attempted to add URL
http://www.download.windowsupdate.c...113f1b869f8.cab for file
DVEECFN6NF4WgdXgLCcBE/G4afg= when file has not been previously added to
the datastore
2005-11-24 14:03:15 752 380 DtaStor WARNING: Attempted to add URL
http://www.download.windowsupdate.c...7fea9d896b8.cab for file
oTSJMsjj/cYDvFWspvKH/qnYlrg= when file has not been previously added to
the datastore
2005-11-24 14:03:15 752 380 DtaStor WARNING: Attempted to add URL
http://www.download.windowsupdate.c...da71a31ff59.cab for file
unD2V1aDeHYnGpxkVfhdpxox/1k= when file has not been previously added to
the datastore
2005-11-24 14:03:15 752 380 DtaStor WARNING: Attempted to add URL
http://www.download.windowsupdate.c...b8389dded80.cab for file
9A/Kg1/iA5BDQ/h8cxUrg4nd7YA= when file has not been previously added to
the datastore
2005-11-24 14:03:15 752 380 DtaStor WARNING: Attempted to add URL
http://www.download.windowsupdate.c...cbdaca4bd35.cab for file
gEH2PWtjDbX2EG3k4MjMvaykvTU= when file has not been previously added to
the datastore
2005-11-24 14:03:15 752 380 DtaStor WARNING: Attempted to add URL
http://www.download.windowsupdate.c...cc81af3ecd0.cab for file
VHtyYVOCJ7XjvzVYjjvsyBrz7NA= when file has not been previously added to
the datastore
2005-11-24 14:03:19 752 380 Agent * Found 0 updates and 10 categories
in search
2005-11-24 14:03:19 752 380 Report *********** Report: Initializing
static reporting data ***********
2005-11-24 14:03:19 752 380 Report * OS Version = 5.0.2195.4.0.65536
2005-11-24 14:03:20 752 380 Report * Computer Brand = Dell Computer
Corporation
2005-11-24 14:03:20 752 380 Report * Computer Model = OptiPlex GX100
2005-11-24 14:03:20 752 380 Report * Bios Revision = A07
2005-11-24 14:03:20 752 380 Report * Bios Name = Default System BIOS
2005-11-24 14:03:20 752 380 Report * Bios Release Date =
2000-09-18T00:00:00
2005-11-24 14:03:20 752 380 Report * Locale ID = 1033
2005-11-24 14:03:20 752 380 Agent *********
2005-11-24 14:03:20 752 380 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2005-11-24 14:03:20 752 380 Agent *************
2005-11-24 14:03:20 892 414 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2005-11-24 14:03:21 892 414 COMAPI - Updates found = 0
2005-11-24 14:03:21 892 414 COMAPI ---------
2005-11-24 14:03:21 892 414 COMAPI -- END -- COMAPI: Search [ClientId =
WindowsUpdate]
2005-11-24 14:03:21 892 414 COMAPI -------------
2005-11-24 14:03:21 892 308 COMAPI -------------
2005-11-24 14:03:21 892 308 COMAPI -- START -- COMAPI: Search [ClientId
= WindowsUpdate]
2005-11-24 14:03:21 892 308 COMAPI ---------
2005-11-24 14:03:21 892 308 COMAPI - Online = No; Ignore download
priority = No
2005-11-24 14:03:21 892 308 COMAPI - Criteria = "IsInstalled = 0 and
IsHidden = 0"
2005-11-24 14:03:21 892 308 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-11-24 14:03:21 892 308 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2005-11-24 14:03:21 752 380 Agent *************
2005-11-24 14:03:21 752 380 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2005-11-24 14:03:21 752 380 Agent *********
2005-11-24 14:03:33 752 380 Agent WARNING: Failed to evaluate Installed
rule, updateId = {ED300F67-421C-4C08-B3BA-F35C55F3B427}.100, error =
0x80041017
2005-11-24 14:04:19 752 380 Agent * Added update
{2C492C7A-DF39-4D45-9B13-5F46567E210A}.100 to search result
2005-11-24 14:04:19 752 380 Agent Update
{79A6825D-BFE8-4713-8228-8A48AB11AC1C}.100 is pruned out due to
potential supersedence
2005-11-24 14:04:19 752 380 Agent Update
{10BF6D42-6FD3-458F-BFFA-E8F4DC541627}.101 is pruned out due to
potential supersedence
2005-11-24 14:04:19 752 380 Agent * Added update
{558197DD-C3F1-4BD3-AFC6-12A200A6441A}.101 to search result
2005-11-24 14:04:21 752 380 Driver DeviceStatus: 0x180400a,
DeviceProblemNumber: 00000000
2005-11-24 14:04:21 752 380 Agent * Added update
{B46FD345-E48B-4E92-838B-8CED696CF694}.100 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{2DFE422E-1679-4B41-8525-7DF62B50B366}.102 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{BCDD265F-E14C-4417-86F3-4077B932AC54}.103 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{D49F8CD9-750B-410D-91FA-BD8DEC51D9A6}.102 to search result
2005-11-24 14:04:21 752 380 Agent Update
{C5E60BC2-721C-40BB-94EC-D3CFF054871D}.101 is pruned out due to
potential supersedence
2005-11-24 14:04:21 752 380 Agent Update
{335DC428-F38C-4DA2-B1BF-7D8B16934991}.100 is pruned out due to
potential supersedence
2005-11-24 14:04:21 752 380 Agent * Added update
{295430EB-5D44-41BC-899B-932F9186798A}.100 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{1E64EA74-7D66-4E2B-A5D0-A04DCE164A75}.100 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{1381E7AE-1C7C-401E-A6A8-539DF3612C0C}.100 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{279FE710-6AA0-4691-89F0-3B3012720B51}.101 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{D241FC7D-1B4C-4E5F-8752-A47EBA29E67D}.12 to search result
2005-11-24 14:04:21 752 380 Agent Update
{5C223736-DE7B-46DC-8630-CA7D2E1DEACA}.101 is pruned out due to
potential supersedence
2005-11-24 14:04:21 752 380 Agent * Added update
{70ABEBD2-F515-4BD4-8683-0796F949792F}.103 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{74C424E8-EEEE-49DD-A6F7-2F805FBACBE2}.100 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{7566572D-9D3F-4DE0-85F0-9F9BD2264529}.100 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{24A5DC7A-3B62-4CF7-8A36-403398F63000}.100 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{98A098E7-5332-4AC8-815C-3B1F81071BBA}.100 to search result
2005-11-24 14:04:21 752 380 Agent Update
{A3DC3BF3-3A7B-4E74-BD7F-520A59F52FF6}.100 is pruned out due to
potential supersedence
2005-11-24 14:04:21 752 380 Agent * Added update
{B6CAF6A7-485B-4107-9C0F-092DC166CB40}.101 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{78455E5A-6D32-4F33-B9C6-9DF60735D4A2}.101 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{F0B132E0-BD68-45E8-806B-9D4EF728BA73}.101 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{FFBA5D07-16D0-4AE4-812F-4E5A13EEBC1C}.101 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{8F39A398-74F9-4DF7-ABC4-7241831CC207}.101 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{CE06CC42-28B2-4746-81FA-72BA17EEA548}.100 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{D33194B5-F3EA-4907-A956-489AA497566D}.100 to search result
2005-11-24 14:04:21 752 380 Agent * Added update
{56A3ECF6-DFFC-43E1-A17A-F37BA2D52474}.101 to search result
2005-11-24 14:04:21 752 380 Agent * Found 24 updates and 10 categories
in search
2005-11-24 14:04:21 752 380 Agent *********
2005-11-24 14:04:21 752 380 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2005-11-24 14:04:21 752 380 Agent *************
2005-11-24 14:04:21 752 380 Report REPORT EVENT:
{AEE1EEFA-08B7-4180-BFF6-070A9FDE27EC} 2005-11-24 14:03:19-0800 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success
Software Synchronization Agent has finished detecting items.
2005-11-24 14:04:21 892 414 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2005-11-24 14:04:21 892 414 COMAPI - Updates found = 24
2005-11-24 14:04:21 892 414 COMAPI ---------
2005-11-24 14:04:21 892 414 COMAPI -- END -- COMAPI: Search [ClientId =
WindowsUpdate]
2005-11-24 14:04:21 892 414 COMAPI -------------
2005-11-24 14:11:19 892 308 COMAPI -------------
2005-11-24 14:11:19 892 308 COMAPI -- START -- COMAPI: Download
[ClientId = WindowsUpdate]
2005-11-24 14:11:19 892 308 COMAPI ---------
2005-11-24 14:11:19 892 308 COMAPI - Forced: No; Download priority: 3
2005-11-24 14:11:19 892 308 COMAPI - Updates in request: 1
2005-11-24 14:11:19 892 308 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-11-24 14:11:19 892 308 COMAPI <<-- SUBMITTED -- COMAPI: Download
[ClientId = WindowsUpdate]
2005-11-24 14:11:20 752 474 DnldMgr *************
2005-11-24 14:11:20 752 474 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = WindowsUpdate]
2005-11-24 14:11:20 752 474 DnldMgr *********
2005-11-24 14:11:20 752 474 DnldMgr * Priority = 3, ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-11-24 14:11:20 752 474 DnldMgr * Updates to download = 1
2005-11-24 14:11:20 752 474 Agent * Title = Windows Genuine Advantage
Validation Tool (KB892130)
2005-11-24 14:11:20 752 474 Agent * UpdateId =
{279FE710-6AA0-4691-89F0-3B3012720B51}.101
2005-11-24 14:11:20 752 474 Agent * Bundles 1 updates:
2005-11-24 14:11:20 752 474 Agent *
{13625DC4-6D61-4812-A236-2E28FB385B3A}.101
2005-11-24 14:11:20 752 474 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-11-24 14:11:20 752 474 DtaStor WARNING: Update Service: Failed to
update backup store
2005-11-24 14:11:20 752 474 DnldMgr *********** DnldMgr: New download
job [UpdateId = {13625DC4-6D61-4812-A236-2E28FB385B3A}.101] ***********
2005-11-24 14:12:51 752 474 DnldMgr FATAL: BITS service was not fixed
up and thus CCI was not reattempted. (hr = 80080005)
2005-11-24 14:12:51 752 474 DnldMgr FATAL: Failed to connect to the
BITS service; unable to start new downloads or interact with existing
download jobs. (hr = 80080005)
2005-11-24 14:12:51 752 474 DnldMgr FATAL:
DM:CAgentDownloadManager
wnloadUpdate: pDownloadJob->Init failed with
0x80246008.
2005-11-24 14:12:51 752 474 DnldMgr WARNING: Got error (hr = 80246008)
starting update 0 in call 4. Notifying call.
2005-11-24 14:12:51 752 474 DnldMgr Error 0x80246008 occurred while
downloading update; notifying dependent calls.
2005-11-24 14:12:51 752 474 DnldMgr WARNING: Extended error for
reported error 80246008 = 80080005
2005-11-24 14:12:51 752 474 DnldMgr WARNING: Extended error for
reported error 80246008 = 80080005
2005-11-24 14:12:51 752 474 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-11-24 14:12:51 752 474 DtaStor WARNING: Update Service: Failed to
update backup store
2005-11-24 14:12:51 752 474 Agent *********
2005-11-24 14:12:51 752 474 Agent ** END ** Agent: Downloading updates
[CallerId = WindowsUpdate]
2005-11-24 14:12:51 752 474 Agent *************
2005-11-24 14:12:51 892 414 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = WindowsUpdate]
2005-11-24 14:12:51 892 414 COMAPI - Download call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2005-11-24 14:12:51 892 414 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2005-11-24 14:12:51 892 414 COMAPI ---------
2005-11-24 14:12:51 892 414 COMAPI -- END -- COMAPI: Download [ClientId
= WindowsUpdate]
2005-11-24 14:12:51 892 414 COMAPI -------------
2005-11-24 14:12:56 752 474 Report REPORT EVENT:
{987B455F-EC86-409A-B657-7AF741813547} 2005-11-24 14:12:51-0800 1 161
101 {279FE710-6AA0-4691-89F0-3B3012720B51} 101 80246008 WindowsUpdate
Failure Content Download Error: Download failed.
2005-11-24 14:17:03 892 308 Setup ***********