I've got the same problem. I've tried over and over; still no "joy" as you
say. I also can't tell what the problem is. Clicking on the red 'x' doesn't
open anything up.

"child0752" wrote:

> hope someone can help when i go to microsoft updates i have software and
> hardware updates i can download them but they will not install, i have tryed
> a few things that have been posted but still no joy.