Sorry still cant get sorted.
On trying to download 823353 as suggested it says I need IE 5.5 SP2 to be
installed. I have OE 6 on board so looked at SP1 for that ... but the
ioriginal said something about being compiled for the wrong processor and
subsequent updates said I needed OE6 SP1 installed!!
Just checked my IE it is :-
Version 6.0.2800.1106
Update versions SP1; q313829; q867282; q891781; 890923; q883939; q903235;
q896727;
so presumably Windows update thinks I dont have SP1 and my IE thinks I do!
And I haven't a clue!
(Coronation Street has nothing on this!)
"PA Bear" wrote:
> That tells me you have 8232353 installed, despite its absence from
> Add/Remove Programs. NB: If you find 'Outlook Express (Q823353)' or any
> other reference to 823353 in Add/Remove Programs, close OE and uninstall it,
> then post back.
>
> If not, you may have gotten a bad or incomplete download from...
>
> http://www.microsoft.com/downloads/d...displaylang=en
> (a slightly different URL than I posted previous; corrected in quote below)
>
> or http://snipurl.com/kiro
>
> Delete what you've got now and get a fresh copy using one of the above links
> then try repeating the steps I posted earlier. BTW, rebooting into Safe
> Mode is not needed: Try it in normal (Windows) mode, logged on as
> Administrator if need be.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
>
> John Tollick wrote:
> > and windows is in the root drive -- c:\windows
> >
> > "John Tollick" wrote:
> >
> > > Thanks for persevering with me.
> > >
> > > I have :-
> > >
> > > msoe.dll 6.00.2800.1437
> > > inetcom.dll 6.00.2800.1441
> > >
> > > No ref to KB823353 in "Add/Remove programs"
> > >
> > > "PA Bear" wrote:
> > >
> > > > > If I just double click KB837009.exe it says that this update needs
> > > > > SP1 [installed]
> > > >
> > > > That's why I didn't say double-click on it. <wink> (Actually that
> > > > message is stating that you have a later update installed that
> > > > replaced 837009, which in fact is probably true.)
> > > >
> > > > Let's back up a tad:
> > > >
> > > > 1. OE Help > About > Files: What versions of MSOE.DLL and
> > > > INETCOMM.DLL are displayed here?
> > > >
> > > > 2. Is Windows installed on your C: drive? (If you have the folder
> > > > C:\Windows, it is.)
> > > >
> > > > 3. Is MSIMN.EXE located in C:\Programs\Outlook Express?
> > > >
> > > > 4. Is 'Outlook Express - KB823353' (or similar) found in Add/Remove
> > > > Programs?
> > > >
> > > > The fact that you're having problems getting 896688 installed (as
> > > > posted in another thread here) may indicate greater problems.
> > > >
> > > > To assure a clean install of anything, including Windows Updates, your
> > > > anti-virus application should be disabled and all other running
> > > > processes closed before beginning the install.
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE/OE, Security, Shell/User)
> > > >
> > > > John Tollick wrote:
> > > > > Thanks PA but I hit some problems
> > > > > Point 4 wouldn't complete It said that KB837009.exe didn't exist or
> > > > > had some
> > > > > components missing . I included your swithces
> > > > >
> > > > > > 4. Start > Run > (type in) C:\KB837009.EXE /N:V (Note the space)
> > > > > > > press ENTER) .
> > > > >
> > > > > but it still wouldn't play
> > > > >
> > > > > If I just double click KB837009.exe it says that this update needs
> > > > > SP1 uinstalled. I have previously sought this update only to be
> > > > > told that I had
> > > > > all the components already installed.
> > > > >
> > > > > A little while ago someone told me (on here but cant find it again)
> > > > > to delete some files in a system folder somewhere to correct this.
> > > > > I did this but didn';t have your advice then so still remained
> > > > > stuck. Now I am hoping that your strategy might work if I delete
> > > > > the previous record. (I thought your advice re TIF etc might do the
> > > > > trick but sadly not.)
> > > > >
> > > > > "PA Bear" wrote:
> > > > >
> > > > > > Your subject's too long and the KB number was truncated. Are you
> > > > > > referring
> > > > > > to KB837009, John? Assuming so:
> > > > > >
> > > > > > Clear History, delete Cookies and delete TIF via IE: Tools >
> > > > > > Options > General, then...
> > > > > >
> > > > > > 1. Download the Cumulative Security Update for Outlook Express 6
> > > > > > Service Pack 1 (KB837009; all OSS) from the following link,
> > > > > > saving it to your Desktop:
> > > > > >
> > > > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > > > >
> > > > > > 2. Restart the computer in Safe Mode. (During the reboot, keep
> > > > > > pressing the F8 key until the Windows Startup menu appears >
> > > > > > Choose Safe Mode > Enter.)
> > > > > >
> > > > > > 3. In Safe Mode, rename the downloaded file to KB837009.EXE and
> > > > > > copy it to
> > > > > > C:\ (the root directory of drive C; assumes drive C is the boot
> > > > > > drive)
> > > > > >
> > > > > > 4. Start > Run > (type in) C:\KB837009.EXE /N:V (Note the space)
> > > > > > > press ENTER
> > > > > >
> > > > > > 5. Close the command window.
> > > > > >
> > > > > > 6. Reboot into Windows, check in at Windows Update and see if the
> > > > > > problem persists.
> > > > > > --
> > > > > > John Tollick wrote:
> > > > > > > I cannot install this update on my W98se. Installation fails
> > > > > > > every time. Now
> > > > > > > no other updates will install. Do I need to re install windows
> > > > > > > 98se? If so
> > > > > > > can I do this without losing all my other programmes and data
> > > > > > > on my PC?
>
>