Somehow I got around this error I think by finally removing all references to
Norton and resetting all the permissions in the registry. And now I have a
new problem error 0x8024D00C. I found another post about this stating to
make sure the cryptographic service is started. Welll it is when Windows
Update starts, but quickly goes to a stopping state and never gets to
stopped. Only a cold reboot will get it back to running.


"Alan Glasmire" wrote:

> I've just upgraded from win2k to XP and am trying to apply all the updates,
> but KB835732 keeps failing with error 0x5, access denied. Reading through the
> log KB83532.log the registry updates DoInstallationoRegistryUpdates are
> causing the problem. The log lists the old and new registry enties which
> include these:
>
> ---- New Information In The Registry ------
> ***
> Source:C:\Program Files\Norton Internet Security\RLeF5A.tmp
> Version: 7.0.6.17
> ***
> Destination:C:\Program Files\Norton Internet Security\RLevel.dll
> Version: 7.0.0.0
> ***
> Source:C:\Program Files\Norton Internet Security\WraF5A.tmp
> Version: 7.0.6.17
> ***
> Destination:C:\Program Files\Norton Internet Security\WrapUM.dll
> Version: 7.0.0.0
> ***
> Source:C:\Program Files\Norton Internet Security\SymF5A.tmp
> Version: 7.0.6.16
> ***
> Destination:C:\Program Files\Norton Internet Security\SymUrl.dll
> Version: 7.0.0.0
> ***
>
> The problem with these is that they don't exist in the registry because I
> uninstalled Norton several years ago. Why does KB835732 think that Norton
> still exists and needs to be updated? I've scanned the registry for the path
> C:\Program Files\Norton Internet Security and it doesn't exist anywhere. I've
> also scanned all the files on the c: drive for this path and removed them
> all, but Norton still shows up in the log.
>
> Any suggestions as to how to fix this would be most helpful.
>
> Thanks,
> Alan