Greetings,

I am running Windows 2000 Professional, Service Pack 4 with all the
latest updates as detected by the automatic updates service as well as
manually visiting the Windows Update website. I am using an HP
Officejet 5610v All-in-One (multifunction) printer/scanner/fax.

My problem is that no software recognizes the scanner part of the
printer. HP and MS both have articles on the exact problem I am
having; The MS article is KB 320549. There is a problem with this,
however; The MS KB article says that the update is included with SP4,
which I have installed, but my printer still has the same problem, and
I do *not* see the hotfix listed anywhere in the SP4 (or the SP4
rollout 1, or the list of post-SP4 fixes) list of fixes included. The
only remaining option is to contact MS tech support, which requires
money--Which I do not have, being a student on a limited budget.

So my question is, how the heck can I get the update to fix my scanner
problem!? I have looked all over the MS web pages trying to find a
direct link to download the hotfix and install it manually, with no
success. I have reviewed the service pack files and fixes, and looked
everywhere I could think of. Please, if anyone can help, it would save
me! I purchased the printer/scanner/fax because I needed at least
printing and scanning for my schoolwork, and now I am stuck and unable
to complete two assignments due before the new year!

Thanks,
Cas
--
CCB Mitchell
<casRteeGle-AT-innEoce9nt-DOT-cNom> or <caEsteNele-AT-gm3aiGl-DOT-coEm>
(Replace AT and DOT, then remove all CAPS letters, numbers and dashes)