Hi Harold,

First, what operating system are you using?

Second, a look at the contents of the WindowsUpdate.log file might display
an error message that would assist in helping you find a resolution to the
problem. Take note of the date and time just prior to accessing Windows
Update via the website. Click on the Express or Custom option, just as you
did in the past. After the install fails, close the website and open the
WindowsUpdate.log file (found in C:\Windows folder or C:\WINNT folder if
you're using Windows 2000). Copy the entries in that file that match the
date and time for which you took note (they will be at the bottom of the
file). Paste these entries into a reply here.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Harold Cataquet" wrote:

> I am trying to install the latest updates. In one case, with autoupdate
> turned on, the list of file to update is shown, but nothing happens once I
> click download. In the other case, with manual update (via the express option
> on the website), the files are downloaded, but not installed. In this latter
> case, I get a message that the installation failed.
>
> Any ideas?
>
> Thanks in advance
>
> Harold