RE: Update installation fails
Hi Harold,
The entries in your log lead me to believe that the problem that you're
experiencing is due to the Background Intelligent Transfer Service (BITS).
Ensure that this service is not disabled.......go to Start>Run and key in:
services.msc
click on OK or hit ENTER
In the Services window, locate and double-click on Background Intelligent
Transfer Service. Under the General tab, look at the field beside "Startup
type". If it is set to Disabled, use the drop-down picklist to select either
Manual or Automatic (mine is set to Manual) and click on Apply. If the
"Service status" is Stopped click on the Start button to see if the BITS
service will start without further errors. If you don't receive any errors
starting that service, try Windows Update and see if you are now successful
at finishing the d/loads and installations. If you receive any errors when
attempting to start the service, please include the exact wording of the
error message in a reply. Also, if you receive errors starting the service,
check the System log in Event Viewer for any errors from source Service
Control Manager. To open Event Viewer, click on Start>Run and key in
eventvwr.msc then click on OK...click on System in the left-hand pane to open
System log. If there are errors that reference Background Intelligent
Transfer Service in the Description, please post the EventID number and the
entire Description of the error.
Regards,
--
Patti MacLeod
Microsoft MVP - Windows Shell/User
"Harold Cataquet" wrote:
> Here's part 2 of 2...
>
> COMAPI - Updates found = 17
> COMAPI ---------
> COMAPI -- END -- COMAPI: Search [ClientId = MicrosoftUpdate]
> COMAPI -------------
> COMAPI -------------
> COMAPI -- START -- COMAPI: Download [ClientId = MicrosoftUpdate]
> COMAPI ---------
> COMAPI - Forced: No; Download priority: 3
> COMAPI - Updates in request: 15
> COMAPI - ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
> COMAPI <<-- SUBMITTED -- COMAPI: Download [ClientId = MicrosoftUpdate]
> DnldMgr *************
> DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = MicrosoftUpdate]
> DnldMgr *********
> DnldMgr " * Priority = 3, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}"
> DnldMgr * Updates to download = 15
> Agent * Title = Security Update for Word 2002 (KB895589)
> Agent * UpdateId = {5C9AF266-A92D-4A20-BE8D-B5FEEC7ADD19}.100
> Agent * Bundles 1 updates:
> Agent * {039BF8B6-382F-4DD8-AB4D-43788C8334B1}.100
> Agent * Title = Security Update for Windows 2000 (KB905414)
> Agent * UpdateId = {74C424E8-EEEE-49DD-A6F7-2F805FBACBE2}.100
> Agent * Bundles 1 updates:
> Agent * {1C27F222-AC32-4F19-BE0F-62FBC31300B4}.100
> Agent * Title = Security Update for Windows 2000 (KB899589)
> Agent * UpdateId = {7566572D-9D3F-4DE0-85F0-9F9BD2264529}.100
> Agent * Bundles 1 updates:
> Agent * {98DA8DCB-F96B-4BAE-9F46-E18AF935DDB7}.100
> Agent * Title = Security Update for Windows 2000 (KB901017)
> Agent * UpdateId = {24A5DC7A-3B62-4CF7-8A36-403398F63000}.100
> Agent * Bundles 1 updates:
> Agent * {F3AFF803-4DAB-4AAF-BA3F-DE670DDC3DB2}.100
> Agent * Title = Security Update for DirectX 9 for Windows 2000 (KB904706)
> Agent * UpdateId = {11934825-A3E8-49FA-BADF-CEE0F039FE80}.100
> Agent * Bundles 1 updates:
> Agent * {6ECA0B62-B3E9-44C8-87E1-65A17E7026CC}.100
> Agent * Title = Security Update for Windows 2000 (KB900725)
> Agent * UpdateId = {78455E5A-6D32-4F33-B9C6-9DF60735D4A2}.101
> Agent * Bundles 1 updates:
> Agent * {34DAE4BF-1542-41F7-B770-329E05812CAA}.101
> Agent * Title = Security Update for Windows 2000 (KB905749)
> Agent * UpdateId = {F0B132E0-BD68-45E8-806B-9D4EF728BA73}.101
> Agent * Bundles 1 updates:
> Agent * {27F6B354-1436-4B70-9904-1B4CCDBD4186}.101
> Agent * Title = Security Update for Internet Explorer 6 Service Pack 1
> for Windows 2000 (KB905495)
> Agent * UpdateId = {FFBA5D07-16D0-4AE4-812F-4E5A13EEBC1C}.101
> Agent * Bundles 1 updates:
> Agent * {0222FA4F-4B07-4380-A208-41345677E584}.101
> Agent * Title = Update for Access 2002 (KB904018)
> Agent * UpdateId = {7E802F7A-54C0-44E0-A810-A1FD59DD7DE9}.100
> Agent * Bundles 1 updates:
> Agent * {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100
> Agent * Title = Security Update for Windows 2000 (KB902400)
> Agent * UpdateId = {8F39A398-74F9-4DF7-ABC4-7241831CC207}.101
> Agent * Bundles 1 updates:
> Agent * {EA7F966C-16FF-4FE3-AE9D-9A07025524C7}.101
> Agent * Title = Update for Windows 2000 (KB904368)
> Agent * UpdateId = {7A744270-7D80-4AAC-B0FB-731917A53584}.100
> Agent * Bundles 1 updates:
> Agent * {D10EAC39-25CE-4E00-AAC5-74F12FDB01BA}.100
> Agent * Title = Security Update for Windows 2000 (KB896424)
> Agent * UpdateId = {CE06CC42-28B2-4746-81FA-72BA17EEA548}.100
> Agent * Bundles 1 updates:
> Agent * {DD732082-D871-427F-9065-126B43C1622D}.100
> Agent * Title = Security Update for Windows 2000 (KB908523)
> Agent * UpdateId = {D0693CAF-5D32-4479-8983-2F981C1437E8}.100
> Agent * Bundles 1 updates:
> Agent * {6E11F643-09DA-4190-A813-1EC6BB039FB7}.100
> Agent * Title = Cumulative Security Update for Internet Explorer 6
> Service Pack 1 (KB905915)
> Agent * UpdateId = {9B069952-90DE-47E8-9935-0E796F54AED4}.101
> Agent * Bundles 1 updates:
> Agent * {4353D591-05FE-4E96-9DFF-491207BD5448}.101
> Agent * Title = Windows Malicious Software Removal Tool - December 2005
> (KB890830)
> Agent * UpdateId = {E9497F41-3D87-4237-AF23-A44A93B28D13}.100
> Agent * Bundles 1 updates:
> Agent * {E81D2B9F-4AC8-40AD-A790-E12AF4CFEFE7}.100
> DtaStor Update service properties: service registered with AU is
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr * Update is not allowed to download due to regulation.
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {039BF8B6-382F-4DD8-AB4D-43788C8334B1}.100] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {039BF8B6-382F-4DD8-AB4D-43788C8334B1}.100
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr * Update is not allowed to download due to regulation.
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {1C27F222-AC32-4F19-BE0F-62FBC31300B4}.100] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {1C27F222-AC32-4F19-BE0F-62FBC31300B4}.100
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr * Update is not allowed to download due to regulation.
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {98DA8DCB-F96B-4BAE-9F46-E18AF935DDB7}.100] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {98DA8DCB-F96B-4BAE-9F46-E18AF935DDB7}.100
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr * Update is not allowed to download due to regulation.
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {F3AFF803-4DAB-4AAF-BA3F-DE670DDC3DB2}.100] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {F3AFF803-4DAB-4AAF-BA3F-DE670DDC3DB2}.100
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr * Update is not allowed to download due to regulation.
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {6ECA0B62-B3E9-44C8-87E1-65A17E7026CC}.100] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {6ECA0B62-B3E9-44C8-87E1-65A17E7026CC}.100
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr * Update is not allowed to download due to regulation.
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {34DAE4BF-1542-41F7-B770-329E05812CAA}.101] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {34DAE4BF-1542-41F7-B770-329E05812CAA}.101
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr * Update is not allowed to download due to regulation.
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {27F6B354-1436-4B70-9904-1B4CCDBD4186}.101] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {27F6B354-1436-4B70-9904-1B4CCDBD4186}.101
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr * Update is not allowed to download due to regulation.
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {0222FA4F-4B07-4380-A208-41345677E584}.101] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {0222FA4F-4B07-4380-A208-41345677E584}.101
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100] ***********
> DnldMgr Generating download request for update
> {5E223EF3-4CD4-4BDC-84D8-BC2A4A1F1345}.100
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DtaStor Update service properties: service registered with AU is
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {EA7F966C-16FF-4FE3-AE9D-9A07025524C7}.101] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {EA7F966C-16FF-4FE3-AE9D-9A07025524C7}.101
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {D10EAC39-25CE-4E00-AAC5-74F12FDB01BA}.100] ***********
> DnldMgr * Queueing update for download handler request generation.
> DnldMgr Generating download request for update
> {D10EAC39-25CE-4E00-AAC5-74F12FDB01BA}.100
> DnldMgr FATAL: BITS service was not fixed up and thus CCI was not
> reattempted. (hr = 80080005)
> DnldMgr FATAL: Failed to connect to the BITS service; unable to start new
> downloads or interact with existing download jobs. (hr = 80080005)
> DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandle r:
> GetBitsManager failed with 0x80246008.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GetDownloadDataAndHandler failed with 0x80246008.
> DnldMgr Error 0x80246008 occurred while downloading update; notifying
> dependent calls.
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
> DnldMgr *********** DnldMgr: New download job [UpdateId =
> {DD732082-D871-427F-9065-126B43C1622D}.100] ***********
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