A missing registry subkey, FilesNotToBackup, seems to be a common cause of
BITS-related errors in, primarily, Windows 2000 systems.

Open the registry editor and navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\BackupRestore
Expand the BackupRestore key, and see if a subkey called FilesNotToBackup
exists. If not, then create that subkey under BackupRestore (ensure the
BackupRestore is highlighted as selected) by clicking on Edit>New>Key
The new key will be displayed with "New Key #1" highlighted. Key in
FilesNotToBackup so as to give the new key that name. Close the registry
editor, then restart your computer. Now see if you can successfully download
and install from Windows Update.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Harold Cataquet" wrote:

> I did a search on google to try and solve the problem, and I read the
> suggestion to re-register the dlls. This failed... The concensus seems to be
> that the cause of the problem is an uninstallation of Norton Internet
> Security (and some other Symantec products). I fall into this category, and
> all the other suggestions mentioned also failed. The list includes:
> - Delete C:\Documents and Settings\All Users\Application
> Data\Microsoft\NETWORK\Downloader
> - Start RPC Locator and then try BITS
> - Re-register the dlls
>
> None of these have worked for me. Symantec has no mention of this problem on
> their website.
>
> Any more ideas?