01-05-2006, 05:20 PM
|
|
|
Re: xp shutting down and rebooting after last software update
YW & thanks for posting back.
Robert wrote:
> I had same problem as flip. I was able to restore system to previous
> settings. I reintalled latest critical updates and system again would not
> boot as it flash blue screen of death (too quick to read anything) while
> loading operating system. I have xp home and office 2003 updates. It
> let me boot in safe mode where I again restored to prior settings. The
> third time I installed the critical update I disabled Norton Antivirus
> first. This third time was the charm as system now boots properly with
> updates. Thanks for advise PA Bear about disabling NAV first.
>
> "PA Bear" wrote:
>
> > > As it turns out, it accepted 2 of the updates but not KB890830.
> >
> > Is 890830 found in Add/Remove Programs (make sure Show Updates is
> > checked)?
> >
> > Does Windows Update offer 890830 to you again?
> >
> > (It might be worthwhile to disable NAV before installing updates, Flip.)
> >
> > How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> > Update Services installation issues:
> > http://support.microsoft.com/?kbid=906602
> >
> > 1. See the "Need more help? Tell us what problem you are having"
> > section of http://support.microsoft.com/?scid=ph;en-us;6527
> >
> > 2. You cannot install some updates or programs
> > http://support.microsoft.com/default...b;en-us;822798
> >
> > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> > associated with the download/install.
> >
> > How to read the Windowsupdate.log file:
> > http://support.microsoft.com/?kbid=902093
> >
> > 3b. Compare errors to those listed here:
> > http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
> > to http://windowsupdate.microsoft.com > click on Help and Support link
> > in left pane > Solve problems on your own.
> >
> > 4. Windows Update Checklist:
> > http://www3.telus.net/dandemar/updtcl.htm
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> >
> >
> > Flip wrote:
> > > I have a desktop computer with Windows XP Home Edition (Ver. 2002)
> > >
> > > Service Pack 2
> > > It has a Pent 4 Cpu 1.8GHz 512mb of RAM
> > >
> > > I do updates regularly and have Norton AntiVirus 2005 on it as well as
> > > various spyware guards. These too are updated and run regularly. I
> > > last ran the Windows Update on Dec. 14th, 05. It took 3 updates,
> > > KB890830, KB905915 and KB910437. I shut the computer down for the
> > > night and the next day when my daughter booted it upit started to
> > > shut down and reboot on its own. As it turns out, it accepted 2 of
> > > the updates but not KB890830.
> > >
> > > I can turn the computer on cold and it will cycle through to the
> > > Windows page and then I get a blue screen with words real fast and
> > > then it just shuts down and restarts and comes to the screen where it
> > > asks if I want to start in safe mode. I can start in safe mode. I
> > > can start in safe mode with networking. There is no specific time
> > > they stay on before they shut down. Sometimes it reboots again.
> > > Sometimes the screen gets frozen in 'Windows xp' other times it is in
> > > the scrolling safe mode words for a long time before it starts up.
> > > I have tried to do a System restore in safe mode as well as when it
> > > has booted to the regular screen. When it has been able to run all
> > > the way through I get a message that says it cannot restore to that
> > > date, pick another date.
> > >
> > > If anyone can help me with this or has any idea of what route i should
> > > take, short of reformatting, please let me know.
> > > Thank You,
> > > V.E.P.
|