carmeljacques wrote:

> My PC came with Windows 98. Recently I upgraded the software to
> Windows XP because I wanted to use Norton Internet Security 2006
> which does not work with Windows 98. Everything works except my
> scanner. Part of the Mfr's procedure for installing new scanner
> drivers is to go into Device Manager and click on "imaging devices"
> but this category does not appear (nor does one for SCSI boards).
> The CD I purchased from UMAX indicated that I needed to be sure there
> was no addressing conflict associated with the SCSI board. I tried
> uninstalling Windows XP, removing the SCSI board, reinstalling
> Windows XP and then reinstalling the board. When I did that I got
> no "new hardware detected" message and the device manager list was
> unchanged. Tech support at UMAX was unable to help and simply
> offered to apply the purchase price of the driver CD to a new scanner
> (not an option I'm ready to accept). I don't know how to check
> for/fix addressing errors if that's the problem. Can anybody help me?
> Thanks.


You don't say what model scanner you have, but be aware that it's very
common for older scanners not to have driver support in newer versions of
Windows. It's possible that your scanner just won't work under Windows XP.

--
Ken Blake - Microsoft MVP Windows: Shell/User
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