Cindy wrote:
> I am sure someone can answer this question. I have written to customer
> service:-) I am sure it will take days for an answer, possibly someone
> knows the answer.
> In Feb 2005 I pd. for version 9 of Musicmatch Jukebox plus. $19.99. I
> thought this was a one time fee. I upgraded to Version 10 this last
> week. When I check my account it says
> Musicmatch Jukebox It appears you are using the free version of
> Musicmatch Jukebox
>
>
> I wrote Musicmatch and got a response with my key number (which I already
> knew) and an explanation - If our key does not work it may be because
> you have requested a key for a version which is different from that which
> you have installed. Yes I upgraded to version 10. Do I have to pay
> another fee to use version 10?

No... it should be a ONE time fee, and somehow you got the *wrong* upgrade
version. That is, unless they gave MM PLUS users a conversion deadline to
upgrade before the merger, or some special instructions I'm not aware of.
I use the free version, so hopefully someone who has PLUS will confirm this
for you. I think there would be quite a furor, that we would have heard
about, if you had to pay again... one year later.

I hate to tell you this, but you are probably going to have to wait until
you get a *live* person from MM to understand your problem. This changeover
to Yahoo management and all the site changes probably have something to do
with it.

Have you tried *registering* again with your key from the 2005 purchase?

Under "Help", "Registration" in MMJB 10... have you entered your version 9
key, under "Enter Key"... to see if your options will change?
bj