Unfortunately yes you do. My experience with MM has been dismal. An update to
MM 10 caused my old computer to crash and was not bootable even in safe mode.
After a complete reformat and reinstall - same thing after error messages. No
help from MM. I tried 3 times to get it to work after reformats. They twice
sent me a form letter on how to uninstall and reinstall. No help whatsoever
on the error messages etc. I had paid for the full version AND another 39.95
for all future updates. Even now I am scared to even try to install it on my
new computer. Absoluely NO help from them.
Jim

"Cindy" wrote:

> I am sure someone can answer this question. I have written to customer
> service:-) I am sure it will take days for an answer, possibly someone
> knows the answer.
> In Feb 2005 I pd. for version 9 of Musicmatch Jukebox plus. $19.99. I
> thought this was a one time fee. I upgraded to Version 10 this last
> week. When I check my account
> it says
> Musicmatch Jukebox It appears you are using the free version of
> Musicmatch Jukebox
>
>
> I wrote Musicmatch and got a response with my key number (which I already
> knew) and an explanation - If our key does not work it may be because
> you have requested a key for a version which is different from that which
> you have installed. Yes I upgraded to version 10. Do I have to pay
> another fee to use version 10? Thanks in advance for any help you can give
> me