How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/mi*croso....windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/....windowsupdate

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

polly wrote:
> I am so frustrated, I have the same problem, everytime I try to install
> current updates all I get is FAILED and I can,t find anywhere a solution
> to what should be a simple procedure. I need help!!
>
> "Paul" wrote:
>
> > Why on earth should ANYONE have problems downloading Windows Update on a
> > system running WINDOWS XP...that until now was totally up to date.Am
> > trying to download and install the .wmf patch and all I get is FAILED
> > INSTALLATION.Is there someway to correct this or simply download and
> > install myself..I am unable to find the file in dowloads either.