See if this kb helps:

http://support.microsoft.com/default...b;en-us;321641

Regards,


edward8676 wrote:
>
> I have 2 dvd/cd drives that have stopped reading any discs. Upon
> checking the drives under "my computer" I see no disc data. When I
> double click a drive under my computer a box comes up and says please
> insert a disc, altough a disc with data is already there! I know this
> is not a drive/laser issue because both drives went down at the same
> time. This must be a software issue?Apparently I have accidently done
> something to cause this.
> Please HELP!!!
> Thanks,
> Craig
>
> --
> edward8676