Galen, Thanks for the info.

I'm sorry I can't give any additional info at this time as I am about a 1
1/2 hour drive away from her college. This is all the info she has provided.
I will drive there this weekend and try to help her out.

We are attempting to find all the CDs that came with her pc when we bought
it 3 years ago. If I need to re-install windows; Can I do this in Safe Mode
from disk images that are probably stored on her hard drive somewhere? If
so, any help on this would be appreciated.

THANKS AGAIN!

"Galen" wrote:

> In newsF02F025-3E3C-4A26-93A3-25ED8CE65C37@microsoft.com,
> OMD <OMD@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > The pc is a 3 year old DELL running Windows XP Home Edition. It is my
> > daughter's pc that she has at college. She powered it off after it
> > would not shut down and seemed to "freeze". It will boot up in safe
> > mode. Did she clobber her user profile? What else could cause this
> > to occur and how do I fix it this weekend?
> >
> > Any help would be appreciated.
>
> My first guess would be malware... But that's almost always my guess when we
> haven't any information to go on. What sort of problems are you getting if
> you try to log on to the account? If it's a corrupt profile then see the
> bottom link... I really think the first guess would be malware without any
> real information besides saying it froze. What more info can you feed us?
>
> Malware Cleaning:
> http://kgiii.info/windows/all/general/malwarefix.html
>
> Corrupted Profile: Windows XP :
> http://kgiii.info/windows/XP/general...ptprofile.html
>
> --
> Galen - MS MVP - Windows (Shell/User & IE)
> http://dts-l.org/
>
> Please note that if you're reading this in a browser and the domain is
> not owned by Microsoft then this work is being used without permission.
>
> Access MS Newsgroups :
> http://kgiii.info/windows/all/general/msnewsgroups.html
>
>
>