Have you tried running System Restore from Safe Mode?
--
Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp
"OMD" <OMD@discussions.microsoft.com> wrote in message
news
F02F025-3E3C-4A26-93A3-25ED8CE65C37@microsoft.com...
> The pc is a 3 year old DELL running Windows XP Home Edition. It is my
> daughter's pc that she has at college. She powered it off after it would
not
> shut down and seemed to "freeze". It will boot up in safe mode. Did she
> clobber her user profile? What else could cause this to occur and how do
I
> fix it this weekend?
>
> Any help would be appreciated.