CD-ROM Access Is Missing and Messages Cite Error Code 31, *Code 32,
Code 19, Code 39, or Code 41
http://support.microsoft.com/default...b;en-us;314060

To resolve your issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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"Reynold DeMarco Jr" wrote:

| I went to install from my cdrom drive today and found that both my cdrom
| drive and cdrw drives were not working properly. I have a Pentium III 1Ghz
| 512Mb Ram running Windows XP Service Pack 2. I tried to uninstall and
| reinstall the drivers but both drives remain disabled with this error
| message -
|
| Windows cannot load the device driver for this hardware. The driver may be
| corrupted or missing. (Code 39)
|
| I was wondering if this is caused by a service being shut off so i went
| through my services and just could not find anything.
|
| If possible can someone give me a hint as to where to start to get my drives
| working again?
|
| Thanks in advance,
|
| Reynold DeMarco Jr