After you've done a complete cleaning according to Galen's post and
while still in Safe Mode, try to do a System Restore.
Start>All Programs>Accessories>System Tools>System Restore
--
XP-WNP
Today is the first day of the
rest of your life.
"OMD" wrote:
> Galen, Thanks for the info.
>
> I'm sorry I can't give any additional info at this time as I am about a 1
> 1/2 hour drive away from her college. This is all the info she has provided.
> I will drive there this weekend and try to help her out.
>
> We are attempting to find all the CDs that came with her pc when we bought
> it 3 years ago. If I need to re-install windows; Can I do this in Safe Mode
> from disk images that are probably stored on her hard drive somewhere? If
> so, any help on this would be appreciated.
>
> THANKS AGAIN!
>
> "Galen" wrote:
>
> > In news
F02F025-3E3C-4A26-93A3-25ED8CE65C37@microsoft.com,
> > OMD <OMD@discussions.microsoft.com> had this to say:
> >
> > My reply is at the bottom of your sent message:
> >
> > > The pc is a 3 year old DELL running Windows XP Home Edition. It is my
> > > daughter's pc that she has at college. She powered it off after it
> > > would not shut down and seemed to "freeze". It will boot up in safe
> > > mode. Did she clobber her user profile? What else could cause this
> > > to occur and how do I fix it this weekend?
> > >
> > > Any help would be appreciated.
> >
> > My first guess would be malware... But that's almost always my guess when we
> > haven't any information to go on. What sort of problems are you getting if
> > you try to log on to the account? If it's a corrupt profile then see the
> > bottom link... I really think the first guess would be malware without any
> > real information besides saying it froze. What more info can you feed us?
> >
> > Malware Cleaning:
> > http://kgiii.info/windows/all/general/malwarefix.html
> >
> > Corrupted Profile: Windows XP :
> > http://kgiii.info/windows/XP/general...ptprofile.html
> >
> > --
> > Galen - MS MVP - Windows (Shell/User & IE)
> > http://dts-l.org/
> >
> > Please note that if you're reading this in a browser and the domain is
> > not owned by Microsoft then this work is being used without permission.
> >
> > Access MS Newsgroups :
> > http://kgiii.info/windows/all/general/msnewsgroups.html
> >
> >
> >