Ed, you could try temporarily disconnecting the external drive. Then
go to Start>Run type: regedit
Navigate to HKey_Local_Machine\System\Current Control Set\Enum\IDE\ If
there's a folder for your external drive
delete it. Restart and let WinXP load then shutdown. Reconnect your
External drive as if it was new to your system.
"EEEE" <ee.ee@verizon.net> wrote in message
news:%23n4HoxwBGHA.2664@TK2MSFTNGP15.phx.gbl...
>I have an external hard drive. I mistakenly turned off the unit before
>windows was completely shutdown. When I restarted I got a windows
>installed box, then a norton box saying norton does not support the repair
>of this item. Upon restart windows assigned a new drive letter to the
>external drive insted of assigning the drive to the original letter prior
>to my mistake. The old unassigned drive letter can't be removed and is
>causing the installer problem. Any ideas how I could get rid of this drive
>letter?
>
> Ed
>