Have you been to the Creative web site? Your issue is discussed here:

MP3 Players - Essential Troubleshooting
http://tinyurl.com/7lrwc

You can also contact Creative technical support - I happen to know that they're friendly and helpful.

Steven

"MsDivined" <MsDivined@discussions.microsoft.com> wrote in message news:24D27CF2-C75B-4679-ADFB-576A65FC5935@microsoft.com...
>I just purchased a creative zen neeon. After i installed the software, my
> computer cannot dectect my mp3 player through the usb. I tried a different
> cable and that didnt work, and i also tried another exact mp3player so
> obviously it is my machine.
>
> Can anyone suggest what the problem is?