Hi there,

Here's my update. Turns out the problem has to do with Norton GoBack. It
was installed on C: and then (a few weeks later) the drive was re-formatted.
I had a tech. friend check the system and was advised the drive is working
properly; it is just being "hidden" and is therefore inaccessible. I was
also told that all the files seem to be there! I have e-mailed Symantec as
the program files are stored on the problem 2nd drive, subsequently I can do
nothing until I can redownload the software again. Hoping that they'll come
through with a solution.

Thanks for your suggestions. Much appreciated!


"Lynn" <manxcatq@msn.com> wrote in message
news:uLjVLPDDGHA.3992@TK2MSFTNGP12.phx.gbl...
> Hi there,
>
> Well, if there's a problem, I'll find it, but this is a new and extremely
> exasparating one for me.
>
> Just reformatted my C: Drive with Windows XP Pro. After installing a few
> bits of software for hardware from disk (Nero, Monitor, Fax Modem) I then
> discovered that I was missing my 2nd hard disk drive (normally assigned as
> D. I then find that my CD-ROM and DVD drives have the incorrect letters
> mapped to them. Both hard drives are internal. No external drives here.
>
> Upon checking in Control Panel... System,... I see the two hard drives are
> present (both in Safe and Normal mode). However, the one drive ST340214A
has
> Disable as an option, whereas the other hard drive, ST360015A has no
Disable
> feature.
>
> How do I tell the system to map my 2nd hard drive (which I think is the
15A)
> back to being D: drive? The CD-ROM is currently D: (should be E:, and the
> DVD drive is currently E: (should be F:. The C: and A: drives are both
> correct (main hard disk C: and 1.44 MB Floppy A:.
>
> I have never personally seen this problem before and really have no idea
on
> how to proceed so I would really appreciate guidance here.
>
> What would happen if I reformat again? Would the 2nd hard disk re-appear?
I
> need that disk drive back as it has a few years of data stored on it which
I
> need! I know I reformatted the (correct) C: drive.
>
> As yet, I have only re-formatted C:, and then put on the software for my
fax
> modem, Nero/InCD, then NVidia graphics card drivers, and lastly the
monitor.
> No printer or scanner software installed (not connected yet), and
definitely
> didn't reach my XP Pro SP2 disk!
>
> I'd really appreciate help here please! Thanks to you all in hopeful
> anticipation of solving the problem here.
>
> TTFN...
>
> Lynn
>
>
>
>
>