Our site requires cookies. I have a customer that insists they have their IE
6.0 security settings to medium (default) but my site keeps redirecting him
due to lack of cookie. The site is functioning fine with other users.

Is there a trusted site where I can send this customer to test his browser
independently? Hopefully an MS site that will do a bit of diagnostics with
his browser settings.

thanks!

"shank" <shank@tampabay.rr.com> wrote in message
news:eXSXLv88FHA.808@TK2MSFTNGP09.phx.gbl
> Our site requires cookies. I have a customer that insists they have
> their IE 6.0 security settings to medium (default) but my site keeps
> redirecting him due to lack of cookie. The site is functioning fine
> with other users.
> Is there a trusted site where I can send this customer to test his
> browser independently? Hopefully an MS site that will do a bit of
> diagnostics with his browser settings.
>
> thanks!

That's their Security settings. How about their Privacy settings? That's
where cookies are controlled in IE6.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

"Frank Saunders, MS-MVP OE" <franksaunders@mvps.org> wrote in message
news:eOEA8x88FHA.2036@TK2MSFTNGP14.phx.gbl...
> "shank" <shank@tampabay.rr.com> wrote in message
> news:eXSXLv88FHA.808@TK2MSFTNGP09.phx.gbl
>> Our site requires cookies. I have a customer that insists they have
>> their IE 6.0 security settings to medium (default) but my site keeps
>> redirecting him due to lack of cookie. The site is functioning fine
>> with other users.
>> Is there a trusted site where I can send this customer to test his
>> browser independently? Hopefully an MS site that will do a bit of
>> diagnostics with his browser settings.
>>
>> thanks!
>
> That's their Security settings. How about their Privacy settings? That's
> where cookies are controlled in IE6.
>
> --
> Frank Saunders, MS-MVP OE
> Please respond in Newsgroup. Do not send email
> http://www.fjsmjs.com
> Protect your PC
> http://www.microsoft.com/security/protect/

So I guess there's no "testing" or diagnostics page I can send them to?
thanks!

"shank" <shank@tampabay.rr.com> wrote in message
news:eXSXLv88FHA.808@TK2MSFTNGP09.phx.gbl...
> Our site requires cookies. I have a customer that insists they have their IE
> 6.0 security settings to medium (default) but my site keeps redirecting him
> due to lack of cookie.


Have you traced this? Or are you just going by messages?

I suggest you trace it and prove that
A) you are sending the client a Cookie
B) the client's subsequent requests do not refer to it

Alternatively if you allow the user to connect to your site
through a proxy you could suggest that they install a proxy tracer
(such as FiddlerTool) and give you their proof themselves.


One thing which might be happening is that the customer might be
trying to use a "back door" URL (e.g from a Favorite.) If they have cleared
their Cookies and if your site expects requests for that page to include
a Cookie at that time you would have your explanation for the problem
and a fix: Don't do that! <eg> (or at least don't do it until you have visited
the "front door" URL and picked up a new Cookie.) Etc.


HTH

Robert Aldwinckle
---


> The site is functioning fine with other users.
>
> Is there a trusted site where I can send this customer to test his browser
> independently? Hopefully an MS site that will do a bit of diagnostics with
> his browser settings.
>
> thanks!
>
>
>