Microsoft Update page remains blank


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  #1  
Old 01-05-2006, 04:24 PM
DSS
 
Posts: n/a
Default Microsoft Update page remains blank

I can't seem to access the Microsoft Update page at:
http://update.microsoft.com/microsof...6/default.aspx

This is the address that shows up in the address bar when I try to go to
http://update.microsoft.com/microsoftupdate/ and the page remains blank with
the yellow triangle at the lower left corner of my window that says that I
have an error on the page as follows:
Line: 52
Char: 1
Error: Object expected
Code: 0
URL: http://update.microsoft.com/microsof...6/default.aspx

Also, if I go to Office Update the page shows up but the progress bar on the
page stays at 30% and hasn't gone any further than that.

On almost any web page I visit I receive some kind of error like the one I
listed for the Microsoft Update page and many times it is an Object expected
error and other times it seems to be an Expected '(' error. I also cannot
access some links on pages such as the links for software trials on this
page:
http://www.surething.com/ST/Downloads.asp
When I hover over any of the Trial software links I see
javascriptopupWindow(

with other information following the "(" and nothing happens. I don't know
if all of these are connected, but I seem to have a lot of problems with
javascript and am not sure what to do.

Thank you for any help.



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  #2  
Old 01-05-2006, 04:24 PM
DSS
 
Posts: n/a
Default More information

I forgot to mention that this is happening with Windows XP SP2 and Internet
Explorer Version 6.0.2900.2180 SP2


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  #3  
Old 01-05-2006, 04:24 PM
Rob Parsons
 
Posts: n/a
Default Re: Microsoft Update page remains blank

Hi DSS,

Looks like you do not have ActiveX enabled for the Internet Zone.
Tools>Internet Options - Security tab

Alternatively add http://*.microsoft.com to your Trusted Zone (making sure
that that zone has a low security level allowing ActiveX)

"DSS" <ddsieb*remove*@hotmail.com> wrote in message
news:es7%23Kwg9FHA.2176@TK2MSFTNGP14.phx.gbl...
> I can't seem to access the Microsoft Update page at:
> http://update.microsoft.com/microsof...6/default.aspx
>
> This is the address that shows up in the address bar when I try to go to
> http://update.microsoft.com/microsoftupdate/ and the page remains blank

with
> the yellow triangle at the lower left corner of my window that says that I
> have an error on the page as follows:
> Line: 52
> Char: 1
> Error: Object expected
> Code: 0
> URL: http://update.microsoft.com/microsof...6/default.aspx
>
> Also, if I go to Office Update the page shows up but the progress bar on

the
> page stays at 30% and hasn't gone any further than that.
>
> On almost any web page I visit I receive some kind of error like the one I
> listed for the Microsoft Update page and many times it is an Object

expected
> error and other times it seems to be an Expected '(' error. I also cannot
> access some links on pages such as the links for software trials on this
> page:
> http://www.surething.com/ST/Downloads.asp
> When I hover over any of the Trial software links I see
> javascriptopupWindow(
>
> with other information following the "(" and nothing happens. I don't

know
> if all of these are connected, but I seem to have a lot of problems with
> javascript and am not sure what to do.
>
> Thank you for any help.
>
>
>



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  #4  
Old 01-05-2006, 04:25 PM
DSS
 
Posts: n/a
Default Re: Microsoft Update page remains blank

Thanks for the suggestions. I added the website to my Trusted Zone with a
low security level allowing ActiveX, but that did not make any difference.
The page remains blank. I looked at my settings for ActiveX for the
Internet Zone also, but there are many different options to enable, disable,
or prompt for. I set my Internet Zone at the default Medium setting also
and that did not make a difference. Any other ideas?

DSS


"Rob Parsons" <iecustomizer@hotmail.com> wrote in message
news:%232iqzSi9FHA.2816@tk2msftngp13.phx.gbl...
> Hi DSS,
>
> Looks like you do not have ActiveX enabled for the Internet Zone.
> Tools>Internet Options - Security tab
>
> Alternatively add http://*.microsoft.com to your Trusted Zone (making sure
> that that zone has a low security level allowing ActiveX)
>



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  #5  
Old 01-05-2006, 04:25 PM
Rob Parsons
 
Posts: n/a
Default Re: Microsoft Update page remains blank

Hi DSS,

The only other thing I can think of is a damaged windows update component.
Try checking the status of {9F1C11AA-197B-4942-BA54-47A8489BB47F} in your
"Downloaded Programs Files" folder (systemroot:\Downloaded Program Files).
You should have an entry in this folder for this control (this control is
used to control your downloads from the update site).Right click for the
Repair/Status menu.

I don't know what else, Delete temp files, cookies? Other software
conflicts - BHO's , Download Manager
"DSS" <ddsieb*remove*@hotmail.com> wrote in message
news:%23xGOm9o9FHA.600@tk2msftngp13.phx.gbl...
> Thanks for the suggestions. I added the website to my Trusted Zone with a
> low security level allowing ActiveX, but that did not make any difference.
> The page remains blank. I looked at my settings for ActiveX for the
> Internet Zone also, but there are many different options to enable,

disable,
> or prompt for. I set my Internet Zone at the default Medium setting also
> and that did not make a difference. Any other ideas?
>
> DSS
>
>
> "Rob Parsons" <iecustomizer@hotmail.com> wrote in message
> news:%232iqzSi9FHA.2816@tk2msftngp13.phx.gbl...
> > Hi DSS,
> >
> > Looks like you do not have ActiveX enabled for the Internet Zone.
> > Tools>Internet Options - Security tab
> >
> > Alternatively add http://*.microsoft.com to your Trusted Zone (making

sure
> > that that zone has a low security level allowing ActiveX)
> >

>
>



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  #6  
Old 01-05-2006, 04:25 PM
DSS
 
Posts: n/a
Default Re: Microsoft Update page remains blank

I did not find {9F1C11AA-197B-4942-BA54-47A8489BB47F} in my Downloaded
Program Files. I looked in the Downloaded Program Files folder in my Windows
folder, so hopefully I looked in the right place. I do have two Java
Runtime Environment 1.4.1 programs listed in the Downloaded Program Files
folder though. I had uninstalled some more recent versions of Java Runtime
Environment using Add/Remove Programs since I was having problems with what
seems to be Javascript errors, but when I try to remove 1.4.1 in Add/Remove
I receive a window saying that an installation support file could not be
installed. The system cannot find the file specified. I was hoping to
remove Java and do a fresh install of the latest version, but I cannot get
1.4.1 uninstalled and there are two instances of it in Downloaded Program
Files. This might not have a thing to do with the Windows Update window not
working, but I thought I would mention in case there might be a connection.
I have cleaned out my temp files and deleted cookies, etc., prior to asking
for help and that didn't make a difference.

Thank you for your suggestions.

DSS


"Rob Parsons" <iecustomizer@hotmail.com> wrote in message
news:eqVXB9p9FHA.2120@tk2msftngp13.phx.gbl...
> Hi DSS,
>
> The only other thing I can think of is a damaged windows update component.
> Try checking the status of {9F1C11AA-197B-4942-BA54-47A8489BB47F} in your
> "Downloaded Programs Files" folder (systemroot:\Downloaded Program Files).
> You should have an entry in this folder for this control (this control is
> used to control your downloads from the update site).Right click for the
> Repair/Status menu.
>
> I don't know what else, Delete temp files, cookies? Other software
> conflicts - BHO's , Download Manager




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Microsoft Update page remains blank