Help pages from CHM or HxS files cannot be displayed

Hello,

I have Windows XP SP2 with IE 6, I had installed all windows updates until
today.

When I open a CHM file in any of my local disk directories "The page cannot
be displayed" error is shown. The contents, index and search of the help file
works correctly but when I try to access certain topic I got that error.

The address of the displayed homepage is
res://C:\WINDOWS\system32\shdoclc.dll/dnserror.htm#mk:@MSITStore:C:\WINDOWS\Help\whatsne w.chm::/whatsnew_hss.htm

Another type of address is
res://C:\WINDOWS\system32\shdoclc.dll/syntax.htm#ms-help://borland.bds3/bds3start/html/intro.htm

This happens with all help files installed on my computer, even windows and
MSDN help files.

I have read, that a security update affected the use of MS Help because of a
vulnerability, but haven't found any solution yet.

I didn't have this problem before, the last time I remember using a help
file was at the beginning of this year.

Did anybody have a similar problem? How can it be solved?

Thank you in advance for your help.

"Jesus De La Torre" <JesusDeLaTorre@discussions.microsoft.com> wrote in message
news:0CAD6D97-9784-48CD-B85C-3A3563B0D28C@microsoft.com...
> Hello,
>
> I have Windows XP SP2 with IE 6, I had installed all windows updates until
> today.
>
> When I open a CHM file in any of my local disk directories "The page cannot
> be displayed" error is shown. The contents, index and search of the help file
> works correctly but when I try to access certain topic I got that error.
>
> The address of the displayed homepage is
> res://C:\WINDOWS\system32\shdoclc.dll/dnserror.htm#mk:@MSITStore:C:\WINDOWS\Help\whatsne w.chm::/whatsnew_hss.htm
>
> Another type of address is
> res://C:\WINDOWS\system32\shdoclc.dll/syntax.htm#ms-help://borland.bds3/bds3start/html/intro.htm
>
> This happens with all help files installed on my computer, even windows and
> MSDN help files.
>
> I have read, that a security update affected the use of MS Help because of a
> vulnerability, but haven't found any solution yet.


Here's a link to a thread in the WU NG from October which should help

http://www.microsoft.com/communities...4e6&sloc=en-us



>
> I didn't have this problem before, the last time I remember using a help
> file was at the beginning of this year.
>
> Did anybody have a similar problem? How can it be solved?
>
> Thank you in advance for your help.


Good luck

Robert Aldwinckle
---

"Jesus De La Torre" <JesusDeLaTorre@discussions.microsoft.com> wrote in message
news:0CAD6D97-9784-48CD-B85C-3A3563B0D28C@microsoft.com
....
> Did anybody have a similar problem? How can it be solved?

Yes. It may be as easy as re-registering hhctrl.ocx

Unfortunately all other threads related to this have been aged out of the
web interface to newsgroups (e.g. probably nobody voted for them
as helpful). Therefore, if you need more help try a search with
Google Groups for replies which mention that module and if necessary
sort them by date.

Hmm... in fact the last discussion that I was involved with which had
this solution was in the Windows Update newsgroup and it was marked

http://www.microsoft.com/communities...335&sloc=en-us


Good luck

Robert Aldwinckle
---


> Hello,
>
> I have Windows XP SP2 with IE 6, I had installed all windows updates until
> today.
>
> When I open a CHM file in any of my local disk directories "The page cannot
> be displayed" error is shown. The contents, index and search of the help file
> works correctly but when I try to access certain topic I got that error.
>
> The address of the displayed homepage is
> res://C:\WINDOWS\system32\shdoclc.dll/dnserror.htm#mk:@MSITStore:C:\WINDOWS\Help\whatsne w.chm::/whatsnew_hss.htm
>
> Another type of address is
> res://C:\WINDOWS\system32\shdoclc.dll/syntax.htm#ms-help://borland.bds3/bds3start/html/intro.htm
>
> This happens with all help files installed on my computer, even windows and
> MSDN help files.
>
> I have read, that a security update affected the use of MS Help because of a
> vulnerability, but haven't found any solution yet.
>
> I didn't have this problem before, the last time I remember using a help
> file was at the beginning of this year.
>
> Did anybody have a similar problem? How can it be solved?
>
> Thank you in advance for your help.