I set up a 2nd verizon account and get the following error message when
trying to send email from it. Any ideas how to get it straightened out?

The message could not be sent because the server rejected the sender's
e-mail address. The sender's e-mail address was 'sample@verizon.net'.
Subject 'Email Test', Account: 'sample@verizon.net', Server:
'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1
Authentication is required to send mail as <xts738xg@verizon.net>', Port:
25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78

(Note that I changed the email addresses in the above, but the error message
is otherwise unchanged.)

Thanks in advance.

Fred

"Fred" <testing@testing1212mouse.com> wrote in message
news:QkYef.21928$Mr4.3433@trnddc08...
>I set up a 2nd verizon account and get the following error message when
> trying to send email from it. Any ideas how to get it straightened out?
>
> The message could not be sent because the server rejected the sender's
> e-mail address. The sender's e-mail address was 'sample@verizon.net'.
> Subject 'Email Test', Account: 'sample@verizon.net', Server:
> 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1
> Authentication is required to send mail as <xts738xg@verizon.net>', Port:
> 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78
>
> (Note that I changed the email addresses in the above, but the error
> message
> is otherwise unchanged.)
>
> Thanks in advance.
>
> Fred

Check the address that you entered as 'reply to' in
OE>tools>accounts>act'>properties>general.
HTH?

Thanks, Skip.

I just now tried that and still failing...

Tools>Accounts>Mail tab >selected account>Property>Server tab>Settings>
Check "Log on using", entered xts738xg@verizon.net and the master account
password.

Then when sending email, a dialog box comes up asking for the password. I
enter the master password and it fails.

"Skip Ford" <skip.ford@verizon.net> wrote in message
news:wEYef.5193$Rb.276@trndny01...
>
> In 0.verizon.email.discussion-general Fred <testing@testing1212mouse.com>
wrote:
> > Server Response: '550 5.7.1 Authentication is required to send mail
> > as <xts738xg@verizon.net>'
>
> Did you enable authentication as the error says? You must authenticate
> as 'xts738xg@verizon.net' not another Verizon username.
>
> --
> Skip, who doesn't work for Verizon.

" mac" <macknever@fsmail.net> wrote in message
news:ulu7RO36FHA.2600@tk2msftngp13.phx.gbl...
>
> "Fred" <testing@testing1212mouse.com> wrote in message
> news:QkYef.21928$Mr4.3433@trnddc08...
> >I set up a 2nd verizon account and get the following error message when
> > trying to send email from it. Any ideas how to get it straightened out?
> >
> > The message could not be sent because the server rejected the sender's
> > e-mail address. The sender's e-mail address was 'sample@verizon.net'.
> > Subject 'Email Test', Account: 'sample@verizon.net', Server:
> > 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1
> > Authentication is required to send mail as <xts738xg@verizon.net>',
Port:
> > 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78
> >
> > (Note that I changed the email addresses in the above, but the error
> > message
> > is otherwise unchanged.)
> >
> > Thanks in advance.
> >
> > Fred
>
> Check the address that you entered as 'reply to' in
> OE>tools>accounts>act'>properties>general.
> HTH?

Thanks. It appears to be set correctly.

See:
http://support.microsoft.com/?kbid=895857&SD=tech
And:
http://www.insideoe.com/problems/errors.htm#relay550
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Fred" <testing@testing1212mouse.com> wrote in message
news:QkYef.21928$Mr4.3433@trnddc08...
>I set up a 2nd verizon account and get the following error message when
> trying to send email from it. Any ideas how to get it straightened out?
>
> The message could not be sent because the server rejected the sender's
> e-mail address. The sender's e-mail address was 'sample@verizon.net'.
> Subject 'Email Test', Account: 'sample@verizon.net', Server:
> 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1
> Authentication is required to send mail as <xts738xg@verizon.net>', Port:
> 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78
>
> (Note that I changed the email addresses in the above, but the error
> message
> is otherwise unchanged.)
>
> Thanks in advance.
>
> Fred
>
>

Thanks again, Skip. I waited for 15 minutes and then got some goofball in
India. Never could make him understand what the problem was. I'll try
calling again later.

(One reason I went with Verizon was that their tech support was in the US.
Now it looks like they just couldn't resist the $5 a day.)

"Skip Ford" <skip.ford@verizon.net> wrote in message
news:vk4ff.13150$Rb.11461@trndny04...
> Fred <testing@testing1212mouse.com> wrote:
> > Thanks, Skip.
> >
> > I just now tried that and still failing...
> >
> > Tools>Accounts>Mail tab >selected account>Property>Server tab>Settings>
> > Check "Log on using", entered xts738xg@verizon.net and the master
account
> > password.
>
> I'm not sure what you mean by "master account password" but you should
> be using the password for the "xts738xg" subaccount, not the password for
> the primary account.
>
> If that doesn't work, you might try calling support at 1-800-567-6789
> since it appears to be a configuration problem. They should be able
> to help. I don't have much experience with Outlook or Windows anymore
> unfortunately. I'm a bit rusty.
>
> --
> Skip, who doesn't work for Verizon.

On Thu, 17 Nov 2005 09:47:28 GMT, Fred wrote:

> I set up a 2nd verizon account and get the following error message when
> trying to send email from it. Any ideas how to get it straightened out?
>
> The message could not be sent because the server rejected the sender's
> e-mail address. The sender's e-mail address was 'sample@verizon.net'.
> Subject 'Email Test', Account: 'sample@verizon.net', Server:
> 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1
> Authentication is required to send mail as <xts738xg@verizon.net>', Port:
> 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78
>
> (Note that I changed the email addresses in the above, but the error message
> is otherwise unchanged.)


Fred,

My guess is you've run into Verizon's header mismatch problem. V.
requires that the From field matches the envelope !Mail From
field. Thus, if you've set up your new account as an alias of a
master account, and your mailer uses the master account to
formulate the email envelope, you won't get in.

This is unnecessary, since the login should be enough to protect
the account against intrusion, and the practice causes an
annoying bunch of extra configuration on the user end.

Paul

Thanks, sounds like this might be the problem. I'll check it out.

In the meantime, I went to dslstart.verizon.net and deleted the problem
sub-account. Then tried to create a new sub-account. When I hit "NEXT", the
screen goes blank and "DONE" is displayed at the bottom. If I go back, the
new name is not in the list. Plenty of hard drive space, etc., so I don't
know what the problem is this time.

I'll call Verizon India again some time tonight when I feel like being
talked down to , and post whatever I find out.

"Paul_B" <pb_public@operamail.com> wrote in message
news:896n3yjkyjkw$.dlg@pbpublic.invalid...
> On Thu, 17 Nov 2005 09:47:28 GMT, Fred wrote:
>
> > I set up a 2nd verizon account and get the following error message when
> > trying to send email from it. Any ideas how to get it straightened out?
> >
> > The message could not be sent because the server rejected the sender's
> > e-mail address. The sender's e-mail address was 'sample@verizon.net'.
> > Subject 'Email Test', Account: 'sample@verizon.net', Server:
> > 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1
> > Authentication is required to send mail as <xts738xg@verizon.net>',
Port:
> > 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78
> >
> > (Note that I changed the email addresses in the above, but the error
message
> > is otherwise unchanged.)
>
>
> Fred,
>
> My guess is you've run into Verizon's header mismatch problem. V.
> requires that the From field matches the envelope !Mail From
> field. Thus, if you've set up your new account as an alias of a
> master account, and your mailer uses the master account to
> formulate the email envelope, you won't get in.
>
> This is unnecessary, since the login should be enough to protect
> the account against intrusion, and the practice causes an
> annoying bunch of extra configuration on the user end.
>
> Paul

Just now... I tried sending an email again and got a different error
message....

"There was a problem logging onto your mail server. Your Password was
rejected. Account: 'sub01', Server: 'incoming.verizon.net', Protocol: POP3,
Server Response: '-ERR [AUTH] Authentication failed', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92"

"Fred" <testing@testing1212mouse.com> wrote in message
news:QkYef.21928$Mr4.3433@trnddc08...
> I set up a 2nd verizon account and get the following error message when
> trying to send email from it. Any ideas how to get it straightened out?
>
> The message could not be sent because the server rejected the sender's
> e-mail address. The sender's e-mail address was 'sample@verizon.net'.
> Subject 'Email Test', Account: 'sample@verizon.net', Server:
> 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1
> Authentication is required to send mail as <xts738xg@verizon.net>', Port:
> 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78
>
> (Note that I changed the email addresses in the above, but the error
message
> is otherwise unchanged.)
>
> Thanks in advance.
>
> Fred
>
>

Uncheck: My server requires authentication, and enter the correct Pop3 and
SMTP settings. The ones you showed with your screen shot are not correct.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Fred" <testing@testing1212mouse.com> wrote in message
news:1jaff.2780$Mw1.2463@trnddc01...
> "Paul_B" <pb_public@operamail.com> wrote in message
> news:rgcehoufolj$.dlg@pbpublic.invalid...
>> On Fri, 18 Nov 2005 00:17:02 GMT, Fred wrote:
>>
>> > Just now... I tried sending an email again and got a different error
>> > message....
>> >
>> > "There was a problem logging onto your mail server. Your Password was
>> > rejected. Account: 'sub01', Server: 'incoming.verizon.net', Protocol:
> POP3,
>> > Server Response: '-ERR [AUTH] Authentication failed', Port: 110,
>> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92"
>> >
>> > "Fred" <testing@testing1212mouse.com> wrote in message
>> > news:QkYef.21928$Mr4.3433@trnddc08...
>> >> I set up a 2nd verizon account and get the following error message
>> >> when
>> >> trying to send email from it. Any ideas how to get it straightened
> out?
>> >>
>> >> The message could not be sent because the server rejected the sender's
>> >> e-mail address. The sender's e-mail address was 'sample@verizon.net'.
>> >> Subject 'Email Test', Account: 'sample@verizon.net', Server:
>> >> 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1
>> >> Authentication is required to send mail as <xts738xg@verizon.net>',
> Port:
>> >> 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78
>> >>
>> >> (Note that I changed the email addresses in the above, but the error
>> > message
>> >> is otherwise unchanged.)
>> >>
>> >> Thanks in advance.
>> >>
>> >> Fred
>> >>
>> >>
>>
>>
>> Looks to me like you're trying to use the POP server to send
>> mail.
>
> I don't know --but I think POP is being used for incoming and SMPT is used
> for outgoing? I could be wrong.... Here's a screen capture of the dialog
> box... what do you think?
>
> http://www.geocities.com/lexmark8792/oe6.html
>
> Fred
>
>