Re: Unable to open JPEG files in Outlook Express 6.0

Yes, the send HTML message box is checked. I called the ISP to see if it
could be anything at their end -- they claim is itsn't. Thx for the google
search on my behalf -- checked out some of the sites on the first page but no
new clues so far.

Any other ideas out there.

"Heirloom" wrote:

> Make sure that OE is set up to accept HTML messages. Other than that, have
> a look at these Google results, something here should apply to your issue:
> http://www.google.com/search?hl=en&q...=Google+Search
> Heirloom, old and like my pics displayed
>
>
> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
> news:5E328BDA-508E-4FC3-BBB5-0E9E6FE62290@microsoft.com...
> >I have Windows 98 SE and Outlook Express 6.0. I'm unable to open JPEG
> >e-mail
> > attachments. When I open, I see only a small box with a red x but I don't
> > get an error message. I don't have any trouble with other file formats.
> > This was not a problem in the past but it's been a problem for at least
> > the
> > last few months. I've checked security settings, file size limits at my
> > ISP
> > etc. Shouldn't be any problems there.
>
>
>

I have had this issue with pics sent from a relative who is using
AOL.....don't know what that might have to do with it, but, her pics often
come through with the 'red x', no pic. Don't have this issue with anyone
else...figure the problem is at her end, since my mother's machine gets the
same thing.
Heirloom, old and prob'ly nothing
important

"Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
news:4E8B1D81-A1E5-482A-8578-CFFEF627E3C7@microsoft.com...
> Yes, the send HTML message box is checked. I called the ISP to see if it
> could be anything at their end -- they claim is itsn't. Thx for the
> google
> search on my behalf -- checked out some of the sites on the first page but
> no
> new clues so far.
>
> Any other ideas out there.
>
> "Heirloom" wrote:
>
>> Make sure that OE is set up to accept HTML messages. Other than that,
>> have
>> a look at these Google results, something here should apply to your
>> issue:
>> http://www.google.com/search?hl=en&q...=Google+Search
>> Heirloom, old and like my pics displayed
>>
>>
>> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
>> news:5E328BDA-508E-4FC3-BBB5-0E9E6FE62290@microsoft.com...
>> >I have Windows 98 SE and Outlook Express 6.0. I'm unable to open JPEG
>> >e-mail
>> > attachments. When I open, I see only a small box with a red x but I
>> > don't
>> > get an error message. I don't have any trouble with other file
>> > formats.
>> > This was not a problem in the past but it's been a problem for at least
>> > the
>> > last few months. I've checked security settings, file size limits at
>> > my
>> > ISP
>> > etc. Shouldn't be any problems there.
>>
>>
>>

Thanks for continued ideas. The senders do not use AOL.

C in Phoenix

"Heirloom" wrote:

> I have had this issue with pics sent from a relative who is using
> AOL.....don't know what that might have to do with it, but, her pics often
> come through with the 'red x', no pic. Don't have this issue with anyone
> else...figure the problem is at her end, since my mother's machine gets the
> same thing.
> Heirloom, old and prob'ly nothing
> important
>
> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
> news:4E8B1D81-A1E5-482A-8578-CFFEF627E3C7@microsoft.com...
> > Yes, the send HTML message box is checked. I called the ISP to see if it
> > could be anything at their end -- they claim is itsn't. Thx for the
> > google
> > search on my behalf -- checked out some of the sites on the first page but
> > no
> > new clues so far.
> >
> > Any other ideas out there.
> >
> > "Heirloom" wrote:
> >
> >> Make sure that OE is set up to accept HTML messages. Other than that,
> >> have
> >> a look at these Google results, something here should apply to your
> >> issue:
> >> http://www.google.com/search?hl=en&q...=Google+Search
> >> Heirloom, old and like my pics displayed
> >>
> >>
> >> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
> >> news:5E328BDA-508E-4FC3-BBB5-0E9E6FE62290@microsoft.com...
> >> >I have Windows 98 SE and Outlook Express 6.0. I'm unable to open JPEG
> >> >e-mail
> >> > attachments. When I open, I see only a small box with a red x but I
> >> > don't
> >> > get an error message. I don't have any trouble with other file
> >> > formats.
> >> > This was not a problem in the past but it's been a problem for at least
> >> > the
> >> > last few months. I've checked security settings, file size limits at
> >> > my
> >> > ISP
> >> > etc. Shouldn't be any problems there.
> >>
> >>
> >>
>
>
>

"Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
news:79A5E363-FA14-41C8-82E0-EB2381C8B26D@microsoft.com
> Thanks for continued ideas. The senders do not use AOL.
>
> C in Phoenix
>
>>>> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
>>>> news:5E328BDA-508E-4FC3-BBB5-0E9E6FE62290@microsoft.com...
>>>>> I have Windows 98 SE and Outlook Express 6.0. I'm unable to open
>>>>> JPEG e-mail
>>>>> attachments. When I open, I see only a small box with a red x
>>>>> but I don't
>>>>> get an error message. I don't have any trouble with other file
>>>>> formats.
>>>>> This was not a problem in the past but it's been a problem for at
>>>>> least the
>>>>> last few months. I've checked security settings, file size
>>>>> limits at my
>>>>> ISP
>>>>> etc. Shouldn't be any problems there.

What email program do they use?
Are their messages plain text or HTML?
Can you save the image?
Can you open it after saving it?

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/sec...t/default.aspx
http://defendingyourmachine.blogspot.com/

Haven't been able to verify what e-mail programs are used -- probably MS
Outlook if that's what you mean. The messages are HTML. I can save and open
the document, but it still displays as placeholder with red X.

One additional point. There are two users that come to mind who've sent me
JPEG files I have this problem with. But these same users have sent me JPEG
files that I've been able to open. There doesn't seem to be a clear
demarcation point where the problem starts so it doesn't seem to be a
function of some software update or additional software added to my system.

Thx, C in Phoenix
"Frank Saunders, MS-MVP OE" wrote:

> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
> news:79A5E363-FA14-41C8-82E0-EB2381C8B26D@microsoft.com
> > Thanks for continued ideas. The senders do not use AOL.
> >
> > C in Phoenix
> >
> >>>> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
> >>>> news:5E328BDA-508E-4FC3-BBB5-0E9E6FE62290@microsoft.com...
> >>>>> I have Windows 98 SE and Outlook Express 6.0. I'm unable to open
> >>>>> JPEG e-mail
> >>>>> attachments. When I open, I see only a small box with a red x
> >>>>> but I don't
> >>>>> get an error message. I don't have any trouble with other file
> >>>>> formats.
> >>>>> This was not a problem in the past but it's been a problem for at
> >>>>> least the
> >>>>> last few months. I've checked security settings, file size
> >>>>> limits at my
> >>>>> ISP
> >>>>> etc. Shouldn't be any problems there.
>
> What email program do they use?
> Are their messages plain text or HTML?
> Can you save the image?
> Can you open it after saving it?
>
> --
> Frank Saunders, MS-MVP OE
> Please respond in Newsgroup only. Do not send email
> http://www.fjsmjs.com
> Protect your PC
> http://www.microsoft.com./athome/sec...t/default.aspx
> http://defendingyourmachine.blogspot.com/
>
>
>

If you look at the Message Source (Ctrl-F3), the X-Mailer header will
identify the sender's mail program.

Also you can see in the message source whether the sender included the
image with the message (there is an encoded JPG attachment) or just a
link to the image. For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
news:80D8CE4E-D341-488F-8993-E0CCEE6868F7@microsoft.com...
> Haven't been able to verify what e-mail programs are used -- probably
> MS
> Outlook if that's what you mean. The messages are HTML. I can save
> and open
> the document, but it still displays as placeholder with red X.
>
> One additional point. There are two users that come to mind who've
> sent me
> JPEG files I have this problem with. But these same users have sent
> me JPEG
> files that I've been able to open. There doesn't seem to be a clear
> demarcation point where the problem starts so it doesn't seem to be a
> function of some software update or additional software added to my
> system.
>
> Thx, C in Phoenix
> "Frank Saunders, MS-MVP OE" wrote:
>
>> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
>> news:79A5E363-FA14-41C8-82E0-EB2381C8B26D@microsoft.com
>> > Thanks for continued ideas. The senders do not use AOL.
>> >
>> > C in Phoenix
>> >
>> >>>> "Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
>> >>>> news:5E328BDA-508E-4FC3-BBB5-0E9E6FE62290@microsoft.com...
>> >>>>> I have Windows 98 SE and Outlook Express 6.0. I'm unable to
>> >>>>> open
>> >>>>> JPEG e-mail
>> >>>>> attachments. When I open, I see only a small box with a red x
>> >>>>> but I don't
>> >>>>> get an error message. I don't have any trouble with other file
>> >>>>> formats.
>> >>>>> This was not a problem in the past but it's been a problem for
>> >>>>> at
>> >>>>> least the
>> >>>>> last few months. I've checked security settings, file size
>> >>>>> limits at my
>> >>>>> ISP
>> >>>>> etc. Shouldn't be any problems there.
>>
>> What email program do they use?
>> Are their messages plain text or HTML?
>> Can you save the image?
>> Can you open it after saving it?
>>
>> --
>> Frank Saunders, MS-MVP OE
>> Please respond in Newsgroup only. Do not send email
>> http://www.fjsmjs.com
>> Protect your PC
>> http://www.microsoft.com./athome/sec...t/default.aspx
>> http://defendingyourmachine.blogspot.com/
>>
>>
>>

"Phoenix" <Phoenix@discussions.microsoft.com> wrote in message
news:80D8CE4E-D341-488F-8993-E0CCEE6868F7@microsoft.com
> Haven't been able to verify what e-mail programs are used -- probably
> MS Outlook if that's what you mean. The messages are HTML. I can
> save and open the document, but it still displays as placeholder with
> red X.
>
> One additional point. There are two users that come to mind who've
> sent me JPEG files I have this problem with. But these same users
> have sent me JPEG files that I've been able to open. There doesn't
> seem to be a clear demarcation point where the problem starts so it
> doesn't seem to be a function of some software update or additional
> software added to my system.

If the mail was sent from Outlook using Outlook's RTF format then Outlook
Express will never find the attachment. Outlook Express does not understand
Outlook's RTF format. Ask the Outlook user to please use Plain Text,
especially when sending attachments.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/sec...t/default.aspx
http://defendingyourmachine.blogspot.com/