I'm using OE6 sp2 a couple of times a week it freezes, and I have to
unplug the pc.
It happens after new emails come in and I go to open one

I did a search and found this possible solution, but notice it's a fix for
OE5...??

So should I not try it..


OLEXP: Outlook Express Stops Responding and Your Pointer Appears as an
Hourglass
View products that this article applies to.
Article ID : 259927
Last Review : July 13, 2004
Revision : 1.1

This article was previously published under Q259927
For information about the differences between Microsoft Outlook Express and
Microsoft Outlook e-mail clients, click the following article number to view
the article in the Microsoft Knowledge Base:
257824 (http://support.microsoft.com/kb/257824/EN-US/) OL2000: Differences
Between Outlook and Outlook Express
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the
Microsoft Windows Registry
On This Page
SYMPTOMS
CAUSE
RESOLUTION
How to Export and Delete the Identities
How to Import the Identities
APPLIES TO

SYMPTOMS
When you start Outlook Express, the program may stop responding and your
pointer may appear as an hourglass.
Back to the top

CAUSE
One cause for this problem may be damaged information in your Identity ID
Number registry subkey.
Back to the top

RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, use Registry Editor to export, delete, and then
import the Identity ID Number subkey registry information for each of your
identities.

When you use this procedure, you preserve user settings, account settings,
address books, and message stores.
Back to the top

How to Export and Delete the Identities
1. Quit all programs.
2. Click Start, and then click Run.
3. In the Open box, type regedit, and then click OK.
4. Locate the following registry subkey:
HKEY_CURRENT_USER\Identities\Identity ID Number
NOTE: There is one subkey for every identity. Follow these steps for
each identity. The Identity ID Number subkey takes the form of an
alphanumeric string, such as:
{C099C720-F752-11D2-87CB-00C04FADCFBE}
5. In the left pane, click the first \Identities\Identity ID Number
subkey in the tree, and then note the user name data in the right pane.
6. On the Registry menu, click Export Registry File.
7. In the File name box, type the user name that you noted in step 5.
8. In the Save in box, click Desktop, and then click Save. Repeat the
previous steps to export each Identity ID Number subkey.
9. After you export each Identity ID Number subkey, right-click the
Identity ID Number subkey in the tree, and then click Delete. When you are
prompted to delete the key, click Yes.
10. Delete the main Identity key, HKCU\Identities.
11. Quit Registry Editor.
The Username.reg files are now on your desktop. Each file corresponds to one
of your identities.
Back to the top

How to Import the Identities
Import each Username.reg file. Start Outlook Express after you import each
file to determine if the individual identity is damaged. To do this: 1. On
the Microsoft Windows desktop, double-click the first Username.reg file that
you exported.
2. Start Outlook Express to confirm that the program is working
correctly for that identity.
3. Repeat the previous step for each Username.reg file.
Do not delete any Username.reg files that you do not use until you confirm
that Outlook Express is working correctly. If Outlook Express does not work
correctly after you import one of the .reg files, that identity is the
identity that is causing the problem. You must delete the identity, and then
re-create it.

For additional information about creating identities, click the article
number below to view the article in the Microsoft Knowledge Base:
209169 (http://support.microsoft.com/kb/209169/EN-US/) OLEXP: How to Create
and Use Identities in Outlook Express 5
Back to the top


--------------------------------------------------------------------------------

APPLIES TO
. Microsoft Outlook Express 5.5
. Microsoft Outlook Express 5.01 Service Pack 2
. Microsoft Outlook Express 5.0
. Microsoft Outlook Express 5.5
. Microsoft Outlook Express 5.01 Service Pack 1
. Microsoft Outlook Express 5.0

Back to the top

Sorry about the gifs... I copied and pasted the page in plain text layout
"dwolf" <jojonospam@hotmail.com> wrote in message
news:sh0gf.36768$7s1.14253@fe04.lga...
> I'm using OE6 sp2 a couple of times a week it freezes, and I have to
> unplug the pc.
> It happens after new emails come in and I go to open one
>
> I did a search and found this possible solution, but notice it's a fix for
> OE5...??
>
> So should I not try it..
>
>
> OLEXP: Outlook Express Stops Responding and Your Pointer Appears as an
> Hourglass
> View products that this article applies to.
> Article ID : 259927
> Last Review : July 13, 2004
> Revision : 1.1
>
> This article was previously published under Q259927
> For information about the differences between Microsoft Outlook Express
> and Microsoft Outlook e-mail clients, click the following article number
> to view the article in the Microsoft Knowledge Base:
> 257824 (http://support.microsoft.com/kb/257824/EN-US/) OL2000: Differences
> Between Outlook and Outlook Express
> IMPORTANT: This article contains information about modifying the registry.
> Before you modify the registry, make sure to back it up and make sure that
> you understand how to restore the registry if a problem occurs. For
> information about how to back up, restore, and edit the registry, click
> the following article number to view the article in the Microsoft
> Knowledge Base:
> 256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the
> Microsoft Windows Registry
> On This Page
> SYMPTOMS
> CAUSE
> RESOLUTION
> How to Export and Delete the Identities
> How to Import the Identities
> APPLIES TO
>
> SYMPTOMS
> When you start Outlook Express, the program may stop responding and your
> pointer may appear as an hourglass.
> Back to the top
>
> CAUSE
> One cause for this problem may be damaged information in your Identity ID
> Number registry subkey.
> Back to the top
>
> RESOLUTION
> WARNING: If you use Registry Editor incorrectly, you may cause serious
> problems that may require you to reinstall your operating system.
> Microsoft cannot guarantee that you can solve problems that result from
> using Registry Editor incorrectly. Use Registry Editor at your own risk.
>
> To resolve this problem, use Registry Editor to export, delete, and then
> import the Identity ID Number subkey registry information for each of your
> identities.
>
> When you use this procedure, you preserve user settings, account settings,
> address books, and message stores.
> Back to the top
>
> How to Export and Delete the Identities
> 1. Quit all programs.
> 2. Click Start, and then click Run.
> 3. In the Open box, type regedit, and then click OK.
> 4. Locate the following registry subkey:
> HKEY_CURRENT_USER\Identities\Identity ID Number
> NOTE: There is one subkey for every identity. Follow these steps for
> each identity. The Identity ID Number subkey takes the form of an
> alphanumeric string, such as:
> {C099C720-F752-11D2-87CB-00C04FADCFBE}
> 5. In the left pane, click the first \Identities\Identity ID Number
> subkey in the tree, and then note the user name data in the right pane.
> 6. On the Registry menu, click Export Registry File.
> 7. In the File name box, type the user name that you noted in step 5.
> 8. In the Save in box, click Desktop, and then click Save. Repeat the
> previous steps to export each Identity ID Number subkey.
> 9. After you export each Identity ID Number subkey, right-click the
> Identity ID Number subkey in the tree, and then click Delete. When you are
> prompted to delete the key, click Yes.
> 10. Delete the main Identity key, HKCU\Identities.
> 11. Quit Registry Editor.
> The Username.reg files are now on your desktop. Each file corresponds to
> one of your identities.
> Back to the top
>
> How to Import the Identities
> Import each Username.reg file. Start Outlook Express after you import each
> file to determine if the individual identity is damaged. To do this: 1. On
> the Microsoft Windows desktop, double-click the first Username.reg file
> that you exported.
> 2. Start Outlook Express to confirm that the program is working
> correctly for that identity.
> 3. Repeat the previous step for each Username.reg file.
> Do not delete any Username.reg files that you do not use until you confirm
> that Outlook Express is working correctly. If Outlook Express does not
> work correctly after you import one of the .reg files, that identity is
> the identity that is causing the problem. You must delete the identity,
> and then re-create it.
>
> For additional information about creating identities, click the article
> number below to view the article in the Microsoft Knowledge Base:
> 209169 (http://support.microsoft.com/kb/209169/EN-US/) OLEXP: How to
> Create and Use Identities in Outlook Express 5
> Back to the top
>
>
> --------------------------------------------------------------------------------
>
> APPLIES TO
> . Microsoft Outlook Express 5.5
> . Microsoft Outlook Express 5.01 Service Pack 2
> . Microsoft Outlook Express 5.0
> . Microsoft Outlook Express 5.5
> . Microsoft Outlook Express 5.01 Service Pack 1
> . Microsoft Outlook Express 5.0
>
> Back to the top
>
>
>

That does apply to OE6, as well as the second link here:

Outlook Express Stops Responding and Your Pointer Appears as an Hourglass:
http://support.microsoft.com/?kbid=259927

And:
Outlook Express Stops Responding or Does Not Start:
http://support.microsoft.com/?kbid=274017

Other things to try as well:

Clear the Temporary Internet Files. In IE>Tools>Internet Options>
Delete Files button. And check the box to Delete Offline content.

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no
folders are open. Then: File>Work Offline (or double click Working Online in
the Status Bar). File>Folder>Compact all folders. Don't touch anything until
the compacting is completed.

In Tools>Options>Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"dwolf" <jojonospam@hotmail.com> wrote in message
news:sh0gf.36768$7s1.14253@fe04.lga...
> I'm using OE6 sp2 a couple of times a week it freezes, and I have to
> unplug the pc.
> It happens after new emails come in and I go to open one
>
> I did a search and found this possible solution, but notice it's a fix for
> OE5...??
>
> So should I not try it..
>
>
> OLEXP: Outlook Express Stops Responding and Your Pointer Appears as an
> Hourglass
> View products that this article applies to.
> Article ID : 259927
> Last Review : July 13, 2004
> Revision : 1.1
>
> This article was previously published under Q259927
> For information about the differences between Microsoft Outlook Express
> and Microsoft Outlook e-mail clients, click the following article number
> to view the article in the Microsoft Knowledge Base:
> 257824 (http://support.microsoft.com/kb/257824/EN-US/) OL2000: Differences
> Between Outlook and Outlook Express
> IMPORTANT: This article contains information about modifying the registry.
> Before you modify the registry, make sure to back it up and make sure that
> you understand how to restore the registry if a problem occurs. For
> information about how to back up, restore, and edit the registry, click
> the following article number to view the article in the Microsoft
> Knowledge Base:
> 256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the
> Microsoft Windows Registry
> On This Page
> SYMPTOMS
> CAUSE
> RESOLUTION
> How to Export and Delete the Identities
> How to Import the Identities
> APPLIES TO
>
> SYMPTOMS
> When you start Outlook Express, the program may stop responding and your
> pointer may appear as an hourglass.
> Back to the top
>
> CAUSE
> One cause for this problem may be damaged information in your Identity ID
> Number registry subkey.
> Back to the top
>
> RESOLUTION
> WARNING: If you use Registry Editor incorrectly, you may cause serious
> problems that may require you to reinstall your operating system.
> Microsoft cannot guarantee that you can solve problems that result from
> using Registry Editor incorrectly. Use Registry Editor at your own risk.
>
> To resolve this problem, use Registry Editor to export, delete, and then
> import the Identity ID Number subkey registry information for each of your
> identities.
>
> When you use this procedure, you preserve user settings, account settings,
> address books, and message stores.
> Back to the top
>
> How to Export and Delete the Identities
> 1. Quit all programs.
> 2. Click Start, and then click Run.
> 3. In the Open box, type regedit, and then click OK.
> 4. Locate the following registry subkey:
> HKEY_CURRENT_USER\Identities\Identity ID Number
> NOTE: There is one subkey for every identity. Follow these steps for
> each identity. The Identity ID Number subkey takes the form of an
> alphanumeric string, such as:
> {C099C720-F752-11D2-87CB-00C04FADCFBE}
> 5. In the left pane, click the first \Identities\Identity ID Number
> subkey in the tree, and then note the user name data in the right pane.
> 6. On the Registry menu, click Export Registry File.
> 7. In the File name box, type the user name that you noted in step 5.
> 8. In the Save in box, click Desktop, and then click Save. Repeat the
> previous steps to export each Identity ID Number subkey.
> 9. After you export each Identity ID Number subkey, right-click the
> Identity ID Number subkey in the tree, and then click Delete. When you are
> prompted to delete the key, click Yes.
> 10. Delete the main Identity key, HKCU\Identities.
> 11. Quit Registry Editor.
> The Username.reg files are now on your desktop. Each file corresponds to
> one of your identities.
> Back to the top
>
> How to Import the Identities
> Import each Username.reg file. Start Outlook Express after you import each
> file to determine if the individual identity is damaged. To do this: 1. On
> the Microsoft Windows desktop, double-click the first Username.reg file
> that you exported.
> 2. Start Outlook Express to confirm that the program is working
> correctly for that identity.
> 3. Repeat the previous step for each Username.reg file.
> Do not delete any Username.reg files that you do not use until you confirm
> that Outlook Express is working correctly. If Outlook Express does not
> work correctly after you import one of the .reg files, that identity is
> the identity that is causing the problem. You must delete the identity,
> and then re-create it.
>
> For additional information about creating identities, click the article
> number below to view the article in the Microsoft Knowledge Base:
> 209169 (http://support.microsoft.com/kb/209169/EN-US/) OLEXP: How to
> Create and Use Identities in Outlook Express 5
> Back to the top
>
>
> --------------------------------------------------------------------------------
>
> APPLIES TO
> . Microsoft Outlook Express 5.5
> . Microsoft Outlook Express 5.01 Service Pack 2
> . Microsoft Outlook Express 5.0
> . Microsoft Outlook Express 5.5
> . Microsoft Outlook Express 5.01 Service Pack 1
> . Microsoft Outlook Express 5.0
>
> Back to the top
>
>
>

"dwolf" <jojonospam@hotmail.com> wrote in message
news:sh0gf.36768$7s1.14253@fe04.lga...
> I'm using OE6 sp2 a couple of times a week it freezes, and I have to
> unplug the pc.
> It happens after new emails come in and I go to open one
>
> I did a search and found this possible solution, but notice it's a fix for
> OE5...??
>
> So should I not try it..
>
>
> OLEXP: Outlook Express Stops Responding and Your Pointer Appears as an
> Hourglass
> View products that this article applies to.
> Article ID : 259927
> Last Review : July 13, 2004
> Revision : 1.1
>
> This article was previously published under Q259927
> For information about the differences between Microsoft Outlook Express
> and Microsoft Outlook e-mail clients, click the following article number
> to view the article in the Microsoft Knowledge Base:
> 257824 (http://support.microsoft.com/kb/257824/EN-US/) OL2000: Differences
> Between Outlook and Outlook Express
> IMPORTANT: This article contains information about modifying the registry.
> Before you modify the registry, make sure to back it up and make sure that
> you understand how to restore the registry if a problem occurs. For
> information about how to back up, restore, and edit the registry, click
> the following article number to view the article in the Microsoft
> Knowledge Base:
> 256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the
> Microsoft Windows Registry
> On This Page
> SYMPTOMS
> CAUSE
> RESOLUTION
> How to Export and Delete the Identities
> How to Import the Identities
> APPLIES TO
>
> SYMPTOMS
> When you start Outlook Express, the program may stop responding and your
> pointer may appear as an hourglass.
> Back to the top
>
> CAUSE
> One cause for this problem may be damaged information in your Identity ID
> Number registry subkey.
> Back to the top
>
> RESOLUTION
> WARNING: If you use Registry Editor incorrectly, you may cause serious
> problems that may require you to reinstall your operating system.
> Microsoft cannot guarantee that you can solve problems that result from
> using Registry Editor incorrectly. Use Registry Editor at your own risk.
>
> To resolve this problem, use Registry Editor to export, delete, and then
> import the Identity ID Number subkey registry information for each of your
> identities.
>
> When you use this procedure, you preserve user settings, account settings,
> address books, and message stores.
> Back to the top
>
> How to Export and Delete the Identities
> 1. Quit all programs.
> 2. Click Start, and then click Run.
> 3. In the Open box, type regedit, and then click OK.
> 4. Locate the following registry subkey:
> HKEY_CURRENT_USER\Identities\Identity ID Number
> NOTE: There is one subkey for every identity. Follow these steps for
> each identity. The Identity ID Number subkey takes the form of an
> alphanumeric string, such as:
> {C099C720-F752-11D2-87CB-00C04FADCFBE}
> 5. In the left pane, click the first \Identities\Identity ID Number
> subkey in the tree, and then note the user name data in the right pane.
> 6. On the Registry menu, click Export Registry File.
> 7. In the File name box, type the user name that you noted in step 5.
> 8. In the Save in box, click Desktop, and then click Save. Repeat the
> previous steps to export each Identity ID Number subkey.
> 9. After you export each Identity ID Number subkey, right-click the
> Identity ID Number subkey in the tree, and then click Delete. When you are
> prompted to delete the key, click Yes.
> 10. Delete the main Identity key, HKCU\Identities.
> 11. Quit Registry Editor.
> The Username.reg files are now on your desktop. Each file corresponds to
> one of your identities.
> Back to the top
>
> How to Import the Identities
> Import each Username.reg file. Start Outlook Express after you import each
> file to determine if the individual identity is damaged. To do this: 1. On
> the Microsoft Windows desktop, double-click the first Username.reg file
> that you exported.
> 2. Start Outlook Express to confirm that the program is working
> correctly for that identity.
> 3. Repeat the previous step for each Username.reg file.
> Do not delete any Username.reg files that you do not use until you confirm
> that Outlook Express is working correctly. If Outlook Express does not
> work correctly after you import one of the .reg files, that identity is
> the identity that is causing the problem. You must delete the identity,
> and then re-create it.
>
> For additional information about creating identities, click the article
> number below to view the article in the Microsoft Knowledge Base:
> 209169 (http://support.microsoft.com/kb/209169/EN-US/) OLEXP: How to
> Create and Use Identities in Outlook Express 5
> Back to the top
>
>
> --------------------------------------------------------------------------------
>
> APPLIES TO
> . Microsoft Outlook Express 5.5
> . Microsoft Outlook Express 5.01 Service Pack 2
> . Microsoft Outlook Express 5.0
> . Microsoft Outlook Express 5.5
> . Microsoft Outlook Express 5.01 Service Pack 1
> . Microsoft Outlook Express 5.0
>
> Back to the top
>
>
>