Hi. I am trying to solve an AVG7 problem using their solution. When 2 users
are logged on in XP-SP2 the AVG control center for the second user to log on
is gray and "Email scanner is not fully functional" is displayed. AVG forum
solution is to change the port numbers for SMTP and POP3 in Outlook express
to 5100 and 5200 for the second user, then set AVG to capture those ports.

AVG FORUM: " Lets say you have 2 users... leave the first users setup as it
is. Then you need to setup manually on the other user so that you can use
Fast user switching... For user 2 in their Outlook Express settings set the
POP3 port to 5200 and the SMTP port to 5100. Next double-click the Email
Scanner in the Control Center to open it, select use personal configuration
, click Properties and go the configuration for the POP3 scanner and set it
to capture port 5200 and then for the SMTP scanner set it to capture port
5100.
If setting up more users... just increment the ports by one... ie for user 3
use ports 5201/5101, user 4 use ports 5202/5102 etc."

This works in terms of solving the AVG problem, but Outlook Express doesn't
send or receive when the ports are changed. OE works fine if I reset back to
25/110 whether or not I change back the AVG settings. I'm thinking there are
more steps needed in OE to get this to work.

I change the ports on the advanced tab of my cable internet account's
properties box. The server port numbers are default 25 and 110. I do not
check "server requires a secure connection. If I do the port numbers change
from 5100 and 5200.
I get an error message similar to: "cannot connect to server....". I can
copy the entire error message the next time I attempt this if that would
help.

Is there another setting I must change to get OE6 to work with ports 5100
and 5200? Any help/links would be appreciated.

If e-mail scanning is causing the problem, turn it off. All it does is slow
down sending and receiving. The other components of AVG will protect you. I
have never used that option with any A/V program, and I use AVG now.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"BP" <replytoall@only.net> wrote in message
news:k5GdnabWaPwxhR7eRVn-gg@conversent.net...
> Hi. I am trying to solve an AVG7 problem using their solution. When 2
> users are logged on in XP-SP2 the AVG control center for the second user
> to log on is gray and "Email scanner is not fully functional" is
> displayed. AVG forum solution is to change the port numbers for SMTP and
> POP3 in Outlook express to 5100 and 5200 for the second user, then set AVG
> to capture those ports.
>
> AVG FORUM: " Lets say you have 2 users... leave the first users setup as
> it is. Then you need to setup manually on the other user so that you can
> use Fast user switching... For user 2 in their Outlook Express settings
> set the POP3 port to 5200 and the SMTP port to 5100. Next double-click the
> Email Scanner in the Control Center to open it, select use personal
> configuration , click Properties and go the configuration for the POP3
> scanner and set it to capture port 5200 and then for the SMTP scanner set
> it to capture port 5100.
> If setting up more users... just increment the ports by one... ie for user
> 3 use ports 5201/5101, user 4 use ports 5202/5102 etc."
>
> This works in terms of solving the AVG problem, but Outlook Express
> doesn't send or receive when the ports are changed. OE works fine if I
> reset back to 25/110 whether or not I change back the AVG settings. I'm
> thinking there are more steps needed in OE to get this to work.
>
> I change the ports on the advanced tab of my cable internet account's
> properties box. The server port numbers are default 25 and 110. I do not
> check "server requires a secure connection. If I do the port numbers
> change from 5100 and 5200.
> I get an error message similar to: "cannot connect to server....". I can
> copy the entire error message the next time I attempt this if that would
> help.
>
> Is there another setting I must change to get OE6 to work with ports 5100
> and 5200? Any help/links would be appreciated.
>

"BP" <replytoall@only.net> wrote in message
news:k5GdnabWaPwxhR7eRVn-gg@conversent.net
> Hi. I am trying to solve an AVG7 problem using their solution. When 2
> users are logged on in XP-SP2 the AVG control center for the second
> user to log on is gray and "Email scanner is not fully functional"

Good, because it's nothing but marketing in the first place. You don't need to
scan email on a client machine as long as you have a system scan running in the
background. Email scanning does however cause a lot of conflicts with Outlook
Express.
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

--
Tom Koch, MVP for IE/Outlook Express
http://www.insideoutlookexpress.com
or http://www.insideoe.com
Awareness is free.

"Tom Koch" <please-post2newsgroup-only@insideoe.com> wrote in message
news:%23$9xT057FHA.3660@TK2MSFTNGP09.phx.gbl...
> "BP" <replytoall@only.net> wrote in message
> news:k5GdnabWaPwxhR7eRVn-gg@conversent.net
>> Hi. I am trying to solve an AVG7 problem using their solution. When 2
>> users are logged on in XP-SP2 the AVG control center for the second
>> user to log on is gray and "Email scanner is not fully functional"
>
> Good, because it's nothing but marketing in the first place. You don't
> need to scan email on a client machine as long as you have a system scan
> running in the background. Email scanning does however cause a lot of
> conflicts with Outlook Express.
> http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC
>
> --
> Tom Koch, MVP for IE/Outlook Express
> http://www.insideoutlookexpress.com
> or http://www.insideoe.com
> Awareness is free.
>
>

Good to know.
But I would still like to know why I can't change the ports in OE.

"BP" <replytoall@only.net> wrote in message
news:8dSdnZ7zgu7G_BnenZ2dnUVZ_smdnZ2d@conversent.n et
> Good to know.
> But I would still like to know why I can't change the ports in OE.

But you said that you did change the ports in OE. The problem is not in OE but
in your antivirus. OE doesn't care what port you use, but your ISP's mail
server does. If the server is not allowing connections on any ports other than
25 and 110, then you cannot expect OE to connect, or any other email program
for that matter.

I'm not familiar with the specifics of AVG antivirus, but if it's similar to
most AV scanners it creates a proxy server on your machine. The proxy connects
to the ISP on ports 25/110, then OE or any other email client connects to the
proxy, not directly to the ISP. So once again, the problem seems to lie in AVG
and not in Outlook Express.

--
Tom Koch, MVP for IE/Outlook Express
http://www.insideoutlookexpress.com
or http://www.insideoe.com
Awareness is free.

"Tom Koch" <please-post2newsgroup-only@insideoe.com> wrote in message
news:%23L4p8FF8FHA.3752@tk2msftngp13.phx.gbl...
> "BP" <replytoall@only.net> wrote in message
> news:8dSdnZ7zgu7G_BnenZ2dnUVZ_smdnZ2d@conversent.n et
>> Good to know.
>> But I would still like to know why I can't change the ports in OE.
>
> But you said that you did change the ports in OE. The problem is not in OE
> but in your antivirus. OE doesn't care what port you use, but your ISP's
> mail server does. If the server is not allowing connections on any ports
> other than 25 and 110, then you cannot expect OE to connect, or any other
> email program for that matter.
>
> I'm not familiar with the specifics of AVG antivirus, but if it's similar
> to most AV scanners it creates a proxy server on your machine. The proxy
> connects to the ISP on ports 25/110, then OE or any other email client
> connects to the proxy, not directly to the ISP. So once again, the problem
> seems to lie in AVG and not in Outlook Express.
>
> --
> Tom Koch, MVP for IE/Outlook Express
> http://www.insideoutlookexpress.com
> or http://www.insideoe.com
> Awareness is free.
>
Thanks Tom. It sounds like I need to configure my ISP account, if possible,
to make it work. That explains things. Maybe I'll try it. Maybe not.
So as I understand it the E-mail scanner is not necessary in scanning for
viruses? If that's the case I'll just shut it down. I thought it worked like
a firewall to catch infected files before the were downloaded into OE.

in theory its supposed to work that way
in practice, the email scanning intercepts the traaffic & slows down the
response to the server so much that the server times out and drops the
connection
resident portion of the AV catches the file on opening anyway using the same
..defs that the email scanner would use >> email scanning doesnt do much

--

Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Trouble Shooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before
use
Grateful thanks to the authors/webmasters

_
"BP" <replytoall@only.net> wrote in message
news:iuCdne4tT95rMxneRVn-gQ@conversent.net...
>
> "Tom Koch" <please-post2newsgroup-only@insideoe.com> wrote in message
> news:%23L4p8FF8FHA.3752@tk2msftngp13.phx.gbl...
> > "BP" <replytoall@only.net> wrote in message
> > news:8dSdnZ7zgu7G_BnenZ2dnUVZ_smdnZ2d@conversent.n et
> >> Good to know.
> >> But I would still like to know why I can't change the ports in OE.
> >
> > But you said that you did change the ports in OE. The problem is not in
OE
> > but in your antivirus. OE doesn't care what port you use, but your ISP's
> > mail server does. If the server is not allowing connections on any ports
> > other than 25 and 110, then you cannot expect OE to connect, or any
other
> > email program for that matter.
> >
> > I'm not familiar with the specifics of AVG antivirus, but if it's
similar
> > to most AV scanners it creates a proxy server on your machine. The proxy
> > connects to the ISP on ports 25/110, then OE or any other email client
> > connects to the proxy, not directly to the ISP. So once again, the
problem
> > seems to lie in AVG and not in Outlook Express.
> >
> > --
> > Tom Koch, MVP for IE/Outlook Express
> > http://www.insideoutlookexpress.com
> > or http://www.insideoe.com
> > Awareness is free.
> >
> Thanks Tom. It sounds like I need to configure my ISP account, if
possible,
> to make it work. That explains things. Maybe I'll try it. Maybe not.
> So as I understand it the E-mail scanner is not necessary in scanning for
> viruses? If that's the case I'll just shut it down. I thought it worked
like
> a firewall to catch infected files before the were downloaded into OE.
>
>