I have OE 6 with windows xp and Avast as my antivirus with the Win xp
firewall enabled.

This a.m. I was unable to receive new messages - every thing worked
great last night and I am perplexed.

Here is what occurs when I try to receive new mail:

I see the receiving mail notice i the task bar and also see the
progress window and bar which shows that mail is being received , but
then everything hangs and the progress bar stops 1/2 way through and
a windows pops up telling me that that the email server has failed to
respond, then another window popup tells me some errors have occured
while processing the request- the error details tells me a time out
has occured with the server.

I have contacted my ISP - Comcast and they are having no connectivity
or server problems - which I can confirm as I can access my daughter's
email when I go to her account identity on the same POP3 server. I can
also access my mail if I go to Comcast's web mail.

I haven't recently installed any new programs and have tried to access
my mail with the Avast antivirus program inactivated - still get the
same probem so I know the problem is with my email identity account.
The Comcast rep gave me a new password and I tried that but to no
avail.

Does anyone have any suggestions or guidance on what me be causing
this problem.

Thanks in advance

Frank

Do you have Web access to your messages?
--
Ron Sommer

"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
news:bbpjo1d40vqtkve2a3a2ijbrpvgavsojl6@4ax.com...
>I have OE 6 with windows xp and Avast as my antivirus with the Win xp
> firewall enabled.
>
> This a.m. I was unable to receive new messages - every thing worked
> great last night and I am perplexed.
>
> Here is what occurs when I try to receive new mail:
>
> I see the receiving mail notice i the task bar and also see the
> progress window and bar which shows that mail is being received , but
> then everything hangs and the progress bar stops 1/2 way through and
> a windows pops up telling me that that the email server has failed to
> respond, then another window popup tells me some errors have occured
> while processing the request- the error details tells me a time out
> has occured with the server.
>
> I have contacted my ISP - Comcast and they are having no connectivity
> or server problems - which I can confirm as I can access my daughter's
> email when I go to her account identity on the same POP3 server. I can
> also access my mail if I go to Comcast's web mail.
>
> I haven't recently installed any new programs and have tried to access
> my mail with the Avast antivirus program inactivated - still get the
> same probem so I know the problem is with my email identity account.
> The Comcast rep gave me a new password and I tried that but to no
> avail.
>
> Does anyone have any suggestions or guidance on what me be causing
> this problem.
>
> Thanks in advance
>
> Frank
>
>

"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
news:bbpjo1d40vqtkve2a3a2ijbrpvgavsojl6@4ax.com...
:I have OE 6 with windows xp and Avast as my antivirus with the Win xp
: firewall enabled.
:
: This a.m. I was unable to receive new messages - every thing worked
: great last night and I am perplexed.
:
: Here is what occurs when I try to receive new mail:
:
: I see the receiving mail notice i the task bar and also see the
: progress window and bar which shows that mail is being received , but
: then everything hangs and the progress bar stops 1/2 way through and
: a windows pops up telling me that that the email server has failed to
: respond, then another window popup tells me some errors have occured
: while processing the request- the error details tells me a time out
: has occured with the server.
:
: I have contacted my ISP - Comcast and they are having no connectivity
: or server problems - which I can confirm as I can access my daughter's
: email when I go to her account identity on the same POP3 server. I can
: also access my mail if I go to Comcast's web mail.
:
: I haven't recently installed any new programs and have tried to access
: my mail with the Avast antivirus program inactivated - still get the
: same probem so I know the problem is with my email identity account.
: The Comcast rep gave me a new password and I tried that but to no
: avail.
:
: Does anyone have any suggestions or guidance on what me be causing
: this problem.
:
: Thanks in advance
:
: Frank

Google the following:
http://www.codeconscious.com/outlook...-oe-inbox.html for
some information.

Set a restore point and then I recommend you go to 'Tools' / 'options' /
'maintenance' /

Click on 'Clean up now' and then 'delete, and then 'compact'

If this does not allow downloading then you may have a corrupt 'inbox.dbx'
file which may be deleted.

Hope this helps.

Bquinn

"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
news:bbpjo1d40vqtkve2a3a2ijbrpvgavsojl6@4ax.com
> I have OE 6 with windows xp and Avast as my antivirus with the Win xp
> firewall enabled.
>
> This a.m. I was unable to receive new messages - every thing worked
> great last night and I am perplexed.
>
> Here is what occurs when I try to receive new mail:
>
> I see the receiving mail notice i the task bar and also see the
> progress window and bar which shows that mail is being received , but
> then everything hangs and the progress bar stops 1/2 way through and
> a windows pops up telling me that that the email server has failed to
> respond, then another window popup tells me some errors have occured
> while processing the request- the error details tells me a time out
> has occured with the server.
>
> I have contacted my ISP - Comcast and they are having no connectivity
> or server problems - which I can confirm as I can access my daughter's
> email when I go to her account identity on the same POP3 server. I can
> also access my mail if I go to Comcast's web mail.
>
> I haven't recently installed any new programs and have tried to access
> my mail with the Avast antivirus program inactivated - still get the
> same probem so I know the problem is with my email identity account.
> The Comcast rep gave me a new password and I tried that but to no
> avail.
>
> Does anyone have any suggestions or guidance on what me be causing
> this problem.
>
> Thanks in advance
>
> Frank

Turn off email scanning in your anti-virus.

What is the exact error message?

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

Thanks for the response, Frank.

I get the same error message when attempting to receive new messages
with my Avast antivirus turned off. Here is the pop-up message I
receive after the 'receiving mail' progress bar hangs about 1/3 to 1/2
across:

"A time-out occurred while communicating with the Server Account 'mail
comcst.net(1), Server'mail comcast.net,Protocol POP3, Port 110,
Secure(SSL):No, Error number 0x800CCC19"

As mentioned the problem appears to be with my account identity on OE
6 on my Win XP (HE) pc - my daughter is able access her comcast email
on her pc with her account identity and I can access my comcast email
via web mail on their home page.

Frank

On Sun, 27 Nov 2005 13:40:17 -0600, "Frank Saunders, MS-MVP OE"
<franksaunders@mvps.org> wrote:

>"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
>news:bbpjo1d40vqtkve2a3a2ijbrpvgavsojl6@4ax.com
>> I have OE 6 with windows xp and Avast as my antivirus with the Win xp
>> firewall enabled.
>>
>> This a.m. I was unable to receive new messages - every thing worked
>> great last night and I am perplexed.
>>
>> Here is what occurs when I try to receive new mail:
>>
>> I see the receiving mail notice i the task bar and also see the
>> progress window and bar which shows that mail is being received , but
>> then everything hangs and the progress bar stops 1/2 way through and
>> a windows pops up telling me that that the email server has failed to
>> respond, then another window popup tells me some errors have occured
>> while processing the request- the error details tells me a time out
>> has occured with the server.
>>
>> I have contacted my ISP - Comcast and they are having no connectivity
>> or server problems - which I can confirm as I can access my daughter's
>> email when I go to her account identity on the same POP3 server. I can
>> also access my mail if I go to Comcast's web mail.
>>
>> I haven't recently installed any new programs and have tried to access
>> my mail with the Avast antivirus program inactivated - still get the
>> same probem so I know the problem is with my email identity account.
>> The Comcast rep gave me a new password and I tried that but to no
>> avail.
>>
>> Does anyone have any suggestions or guidance on what me be causing
>> this problem.
>>
>> Thanks in advance
>>
>> Frank
>
>Turn off email scanning in your anti-virus.
>
>What is the exact error message?

If you still have the problem with e-mail scanning turned off, I suspect
there is a large message that can't be downloaded.

Go to Tools | Accounts | Mail | Properties | Advanced and move the Time-out
slider to the right. (5 minutes).

If it still does not download:

If you have WebMail service at your ISP's Website, go there and delete it.

If you do not have WebMail access, create a message rule.

Where the message size is more than size
Delete it from the server
Click on Size and select 50KB. OK | Apply Now | Select the new rule | Apply
Now.

You might want to save the rule for future use, but uncheck it so it isn't
active.

If still no joy, you may also have this problem if your Inbox is heavily
loaded. Move any mail you wish to save to a local folder you create. Then:

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Inbox.dbx} and
delete it. A new one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~


"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
news:765mo1lced0ne0b4a6emu8rvc540cl8t85@4ax.com...
>
> Thanks for the response, Frank.
>
> I get the same error message when attempting to receive new messages
> with my Avast antivirus turned off. Here is the pop-up message I
> receive after the 'receiving mail' progress bar hangs about 1/3 to 1/2
> across:
>
> "A time-out occurred while communicating with the Server Account 'mail
> comcst.net(1), Server'mail comcast.net,Protocol POP3, Port 110,
> Secure(SSL):No, Error number 0x800CCC19"
>
> As mentioned the problem appears to be with my account identity on OE
> 6 on my Win XP (HE) pc - my daughter is able access her comcast email
> on her pc with her account identity and I can access my comcast email
> via web mail on their home page.
>
> Frank
>
> On Sun, 27 Nov 2005 13:40:17 -0600, "Frank Saunders, MS-MVP OE"
> <franksaunders@mvps.org> wrote:
>
>>"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
>>news:bbpjo1d40vqtkve2a3a2ijbrpvgavsojl6@4ax.co m
>>> I have OE 6 with windows xp and Avast as my antivirus with the Win xp
>>> firewall enabled.
>>>
>>> This a.m. I was unable to receive new messages - every thing worked
>>> great last night and I am perplexed.
>>>
>>> Here is what occurs when I try to receive new mail:
>>>
>>> I see the receiving mail notice i the task bar and also see the
>>> progress window and bar which shows that mail is being received , but
>>> then everything hangs and the progress bar stops 1/2 way through and
>>> a windows pops up telling me that that the email server has failed to
>>> respond, then another window popup tells me some errors have occured
>>> while processing the request- the error details tells me a time out
>>> has occured with the server.
>>>
>>> I have contacted my ISP - Comcast and they are having no connectivity
>>> or server problems - which I can confirm as I can access my daughter's
>>> email when I go to her account identity on the same POP3 server. I can
>>> also access my mail if I go to Comcast's web mail.
>>>
>>> I haven't recently installed any new programs and have tried to access
>>> my mail with the Avast antivirus program inactivated - still get the
>>> same probem so I know the problem is with my email identity account.
>>> The Comcast rep gave me a new password and I tried that but to no
>>> avail.
>>>
>>> Does anyone have any suggestions or guidance on what me be causing
>>> this problem.
>>>
>>> Thanks in advance
>>>
>>> Frank
>>
>>Turn off email scanning in your anti-virus.
>>
>>What is the exact error message?
>

See this article:
You receive time-out error 0x8004210a or 0x800ccc19 when you view a POP3
e-mail account with antivirus software installed:
http://support.microsoft.com/default...Product=ol2002

Also, if the info you provide below is correct, you have the wrong setting
for your POP3 server; it should be "mail.comcast.net" with a period between
each word and no space. Your quoted example shows a space between 'mail'
and 'comcast' which is incorrect.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
news:765mo1lced0ne0b4a6emu8rvc540cl8t85@4ax.com...
>
> Thanks for the response, Frank.
>
> I get the same error message when attempting to receive new messages
> with my Avast antivirus turned off. Here is the pop-up message I
> receive after the 'receiving mail' progress bar hangs about 1/3 to 1/2
> across:
>
> "A time-out occurred while communicating with the Server Account 'mail
> comcst.net(1), Server'mail comcast.net,Protocol POP3, Port 110,
> Secure(SSL):No, Error number 0x800CCC19"
>
> As mentioned the problem appears to be with my account identity on OE
> 6 on my Win XP (HE) pc - my daughter is able access her comcast email
> on her pc with her account identity and I can access my comcast email
> via web mail on their home page.
>
> Frank
>
> On Sun, 27 Nov 2005 13:40:17 -0600, "Frank Saunders, MS-MVP OE"
> <franksaunders@mvps.org> wrote:
>
>>"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
>>news:bbpjo1d40vqtkve2a3a2ijbrpvgavsojl6@4ax.co m
>>> I have OE 6 with windows xp and Avast as my antivirus with the Win xp
>>> firewall enabled.
>>>
>>> This a.m. I was unable to receive new messages - every thing worked
>>> great last night and I am perplexed.
>>>
>>> Here is what occurs when I try to receive new mail:
>>>
>>> I see the receiving mail notice i the task bar and also see the
>>> progress window and bar which shows that mail is being received , but
>>> then everything hangs and the progress bar stops 1/2 way through and
>>> a windows pops up telling me that that the email server has failed to
>>> respond, then another window popup tells me some errors have occured
>>> while processing the request- the error details tells me a time out
>>> has occured with the server.
>>>
>>> I have contacted my ISP - Comcast and they are having no connectivity
>>> or server problems - which I can confirm as I can access my daughter's
>>> email when I go to her account identity on the same POP3 server. I can
>>> also access my mail if I go to Comcast's web mail.
>>>
>>> I haven't recently installed any new programs and have tried to access
>>> my mail with the Avast antivirus program inactivated - still get the
>>> same probem so I know the problem is with my email identity account.
>>> The Comcast rep gave me a new password and I tried that but to no
>>> avail.
>>>
>>> Does anyone have any suggestions or guidance on what me be causing
>>> this problem.
>>>
>>> Thanks in advance
>>>
>>> Frank
>>
>>Turn off email scanning in your anti-virus.
>>
>>What is the exact error message?
>

Thanks for responding Jim,

I have the correct name and setting for my POP3 server - it was a typo
in my earlier message. I don't believe that my Avast antivirus
software is responsible - I've used it for many months with no problem
and I have disabled it to see if I could access my mail but to no
avail.

Frank

On Mon, 28 Nov 2005 08:43:02 -0800, "Jim Pickering"
<jim.pickering@gmail.com> wrote:

>See this article:
>You receive time-out error 0x8004210a or 0x800ccc19 when you view a POP3
>e-mail account with antivirus software installed:
>http://support.microsoft.com/default...Product=ol2002
>
>Also, if the info you provide below is correct, you have the wrong setting
>for your POP3 server; it should be "mail.comcast.net" with a period between
>each word and no space. Your quoted example shows a space between 'mail'
>and 'comcast' which is incorrect.

To check if the problem is on your end (your computer) or with the ISP, try
using telnet to connect to the mail server.

You can find Telnet instructions at:
http://pages.prodigy.net/michael_san...pop3telnet.htm

Go to a Command window and type the following:
telnet {pop3 server name} 110 - hit enter, don't type the brackets.
user {your username} - hit enter
pass {your password} - hit enter

There are various commands available:

list (will return all messages)
retr (whatever number will retrieve that message)
dele (+ number will delete that number message)

If you can successfully complete a telnet session and connect to the mail
server while in a command line box, the problem is not with the ISP, but
with some 3rd party program such as an antivirus program or an antispam
program interfering with Outlook Express' ability to connect to the server.
The only way to be sure is to disable their ability to remain in the startup
axis by using msconfig (Start/Run and type: msconfig and then click the
Startup tab and disable), then reboot making sure that no portion of the
program is running in the background, then test Outlook Express again. If
it works now (as it should have earlier in a telnet session) then you've
identified the culprit. The fact that you may have been using a program for
some time does not mean that a recent update may have made it a problem for
you now. Every antivirus program is updated frequently (the best ones are
updated daily w/o user intervention) so the program is in constant flux.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.





"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
news:jj1no1tq8eqc1tbbc4137d42p0nu5sp4dc@4ax.com...
>
> Thanks for responding Jim,
>
> I have the correct name and setting for my POP3 server - it was a typo
> in my earlier message. I don't believe that my Avast antivirus
> software is responsible - I've used it for many months with no problem
> and I have disabled it to see if I could access my mail but to no
> avail.
>
> Frank
>
> On Mon, 28 Nov 2005 08:43:02 -0800, "Jim Pickering"
> <jim.pickering@gmail.com> wrote:
>
>>See this article:
>>You receive time-out error 0x8004210a or 0x800ccc19 when you view a POP3
>>e-mail account with antivirus software installed:
>>http://support.microsoft.com/default...Product=ol2002
>>
>>Also, if the info you provide below is correct, you have the wrong setting
>>for your POP3 server; it should be "mail.comcast.net" with a period
>>between
>>each word and no space. Your quoted example shows a space between 'mail'
>>and 'comcast' which is incorrect.
>

Thanks Wquinn tried your suggestion to Clean up now' and then 'delete,
and then 'compact'. Unfortunately it failed to resolve the problem.
Will delete the inbox.dbx when I have an opportunity and let you know.

rank
>


On Sun, 27 Nov 2005 13:16:31 -0500, "Wquinn" <wquinn1@tampabay.rr.com>
wrote:

>
>"ECLiPSE 2002" <fdm2000@comcast.net> wrote in message
>news:bbpjo1d40vqtkve2a3a2ijbrpvgavsojl6@4ax.com.. .
>:I have OE 6 with windows xp and Avast as my antivirus with the Win xp
>: firewall enabled.
>:
>: This a.m. I was unable to receive new messages - every thing worked
>: great last night and I am perplexed.
>:
>: Here is what occurs when I try to receive new mail:
>:
>: I see the receiving mail notice i the task bar and also see the
>: progress window and bar which shows that mail is being received , but
>: then everything hangs and the progress bar stops 1/2 way through and
>: a windows pops up telling me that that the email server has failed to
>: respond, then another window popup tells me some errors have occured
>: while processing the request- the error details tells me a time out
>: has occured with the server.
>:
>: I have contacted my ISP - Comcast and they are having no connectivity
>: or server problems - which I can confirm as I can access my daughter's
>: email when I go to her account identity on the same POP3 server. I can
>: also access my mail if I go to Comcast's web mail.
>:
>: I haven't recently installed any new programs and have tried to access
>: my mail with the Avast antivirus program inactivated - still get the
>: same probem so I know the problem is with my email identity account.
>: The Comcast rep gave me a new password and I tried that but to no
>: avail.
>:
>: Does anyone have any suggestions or guidance on what me be causing
>: this problem.
>:
>: Thanks in advance
>:
>: Frank
>
>Google the following:
>http://www.codeconscious.com/outlook...-oe-inbox.html for
>some information.
>
>Set a restore point and then I recommend you go to 'Tools' / 'options' /
>'maintenance' /
>
>Click on 'Clean up now' and then 'delete, and then 'compact'
>
>If this does not allow downloading then you may have a corrupt 'inbox.dbx'
>file which may be deleted.
>
>Hope this helps.
>
>Bquinn
>