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#1
01-05-2006, 04:46 PM
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Re: Need expert help badly!
"Frank Saunders, MS-MVP OE" <franksaunders@mvps.org> 写入消息新闻:%237KwMUr2FHA.744@TK2MSFTNGP10.phx.gb l... > "Vic" <Vic@discussions.microsoft.com> wrote in message > news:3763E55D-EFA3-4D89-917E-6165E8C631DC@microsoft.com >> Today a user called me with the Outlook Express (v.6) time out error >> when she was trying to send an email - error 00088ccc19. Ten minutes >> later, a different user called with the same problem. I called our >> ISP and double checked the server smtp settings - no problems there. >> The ISP also said they could not see any problem on their end. By >> the end of the day, three more users had called with the same problem. >> >> My first concern was maybe a virus. We use Symantec Corp Edition >> Version >> 8.1 and have for years with no problems, all virus definitions are up >> to date, I block all dangerous attachments and everyone scans daily >> so I am pretty sure that this is not the problem. I did however >> disable the anti-virus on the users computers which made no >> difference as far as the time out error message. I then changed the >> time out settings to as high as they would go, still go the time out >> error. >> >> I had this problem two months ago with two users and could not get it >> fixed so I formatted their hard drives, reinstalled Windows 2000 and >> had the same problem! I changed their email account user name and >> passwords on the newly formatted drive and that made no difference. >> I then installed XP Pro and that cleared up the problem except one of >> the users today was using the newly formatted XP and her problem >> seems to be back. >> >> I am completely baffled - this is only 5 users (so far) that are >> experiencing this problem, but I'm not sure what tomorrow will bring. >> >> Does anyone have any clue as to what is happening? >> All computers are Windows 2000 SP 4 and fully patched except for the >> one XP Pro, SP2, fully patched. > > After turning off the AV did you verify the server settings? Norton (and > other email scanning programs) inserts a proxy between OE and the mail > servers, setting OE's mail servers to Localhost or to 127.0.0.1 and > turning it off often does not restore those settings. > > -- > Frank Saunders, MS-MVP OE > Please respond in Newsgroup only. Do not send email > http://www.fjsmjs.com > Protect your PC > http://www.microsoft.com./athome/sec...t/default.aspx > http://defendingyourmachine.blogspot.com/ > > 
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