This situation applies to both Outlook 2003 and OE6.

I cannot send any e-mails with standard attachments, e.g. JPG, PDF and
ZIP. The only exception has been a DOC attachment.

I have waded through the web, trying suggestion after suggestion, to no
avail. My operating system is completely up-to-date.

O/S: Windows XP Home SP2
Ms Office 2003 SP2
Firewall: Kerio (tried disabling, no effect).
Anti-virus: Avast (tried disabling, no effect).
Browser: IE6 and Opera (both working and up-to-date).
Last major install: J2SE Runtime Environment 5.0 Update 6 (since
uninstalled to no effect).

I have tried numerous repairs, changes to the File Registry and just
about every trick I can think of. After 3 days of trying, still
nothing works!

Finally, I have noticed numerous complaints regarding this issue. If
it is so prevalent, why hasn't a fix been devised?

TC

TC wrote:

> This situation applies to both Outlook 2003 and OE6.
>
> I cannot send any e-mails with standard attachments, e.g. JPG, PDF and
> ZIP. The only exception has been a DOC attachment.
>
> I have waded through the web, trying suggestion after suggestion, to no
> avail. My operating system is completely up-to-date.
>
> O/S: Windows XP Home SP2
> Ms Office 2003 SP2
> Firewall: Kerio (tried disabling, no effect).
> Anti-virus: Avast (tried disabling, no effect).
> Browser: IE6 and Opera (both working and up-to-date).
> Last major install: J2SE Runtime Environment 5.0 Update 6 (since
> uninstalled to no effect).
>
> I have tried numerous repairs, changes to the File Registry and just
> about every trick I can think of. After 3 days of trying, still
> nothing works!
>
> Finally, I have noticed numerous complaints regarding this issue. If
> it is so prevalent, why hasn't a fix been devised?
>
> TC
>

For OE, Tools/Options/Send/HTML settings. Is "Send pictures with
messages" ticked? If not, tick it.

Alias

Confirm 'Send pictures with messages' is ticked.

TC

"TC" <biz2tc@turnpike.me.uk> wrote in message
news:1135366498.284321.293780@g49g2000cwa.googlegr oups.com
> This situation applies to both Outlook 2003 and OE6.
>
> I cannot send any e-mails with standard attachments, e.g. JPG, PDF and
> ZIP. The only exception has been a DOC attachment.
>
> I have waded through the web, trying suggestion after suggestion, to
> no avail. My operating system is completely up-to-date.
>
> O/S: Windows XP Home SP2
> Ms Office 2003 SP2
> Firewall: Kerio (tried disabling, no effect).
> Anti-virus: Avast (tried disabling, no effect).
> Browser: IE6 and Opera (both working and up-to-date).
> Last major install: J2SE Runtime Environment 5.0 Update 6 (since
> uninstalled to no effect).
>
> I have tried numerous repairs, changes to the File Registry and just
> about every trick I can think of. After 3 days of trying, still
> nothing works!
>
> Finally, I have noticed numerous complaints regarding this issue. If
> it is so prevalent, why hasn't a fix been devised?
>
> TC

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/...orruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT...256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT...01100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT...= bar_sch_nam

See also
http://help.expedient.com/mailnews/n...ntivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/sec...t/default.aspx
http://defendingyourmachine.blogspot.com/

Thanks for all the advice.

Recent tests have revealed that this situation has been resolved. I
wish I could explain how this has been achieved, but I haven't got the
slightest idea.

I tested jpg, pdf and txt attachments by sending e-mails to myself and
they were all successful.

Just one idea. Is it conceivable that the PDF attachment which sparked
off this issue was corrupt and caused some (temporary) damage?

Just hope it works tomorrow!

Merry Christmas.

TC

Looking through your original post, I don't see where you indicated what
exactly was the problem. Did you get an error message when you tried to
send a message with an attachment? Did the sending process hang? Did
the message seem to send but the message never arrived? Or did the
message arrive but without the attachment? Or something else?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"TC" <biz2tc@turnpike.me.uk> wrote in message
news:1135371673.165101.12910@g47g2000cwa.googlegro ups.com...
> Thanks for all the advice.
>
> Recent tests have revealed that this situation has been resolved. I
> wish I could explain how this has been achieved, but I haven't got the
> slightest idea.
>
> I tested jpg, pdf and txt attachments by sending e-mails to myself and
> they were all successful.
>
> Just one idea. Is it conceivable that the PDF attachment which
> sparked
> off this issue was corrupt and caused some (temporary) damage?
>
> Just hope it works tomorrow!
>
> Merry Christmas.
>
> TC
>

E-mails with attachments were hanging during the send process and then
timing out. I am now fairly sure that increasing the server timeout
setting from a default of 1 minute was the answer. I just wish that
I'd realised this simple fact sooner but, having only recently switched
to broadband, I had never encountered this issue before.

For information purposes, this setting is found in
Tools\Accounts\Properties (button)\Advanced (tab). If a user has more
than one e-mail account, it has to be altered for each account.

Thanks for all the input everyone. It's really due to you that I
re-evaluated my approach and discovered that I had overlooked something
quite elementary.

TC

I have used DSL more than a year, just sent a 5 MG attachment, and still
have the server timeout set to 1 minute.
--
Ron Sommer

"TC" <biz2tc@turnpike.me.uk> wrote in message
news:1135455505.950529.238470@g49g2000cwa.googlegr oups.com...
> E-mails with attachments were hanging during the send process and then
> timing out. I am now fairly sure that increasing the server timeout
> setting from a default of 1 minute was the answer. I just wish that
> I'd realised this simple fact sooner but, having only recently switched
> to broadband, I had never encountered this issue before.
>
> For information purposes, this setting is found in
> Tools\Accounts\Properties (button)\Advanced (tab). If a user has more
> than one e-mail account, it has to be altered for each account.
>
> Thanks for all the input everyone. It's really due to you that I
> re-evaluated my approach and discovered that I had overlooked something
> quite elementary.
>
> TC
>

Just one further point.

Amongst some of my 'herbal remedies', I ran a small program called
TCPIP Repair (see http://www.xp-smoker.com/freeware.html). My ISP
believes this could have influenced the outcome, i.e. resolved the
problem.

TC