I have 3 computers, 2 running Windows 2000 Server, 1 running Windows 2000
Professional

They have all the latest updates, except one update just won't install on
any of the computers.

This is the Cumulative Security Update for Outlook Express (KB823353)

I've tried installing it with Microsoft Update. I've gone to the webpage
(below) and tried to manually install the update.
http://www.microsoft.com/technet/sec.../ms04-018.mspx

But no luck. When I use Microsoft Update, it says it's complete, then
reboots the computer, but when the computer comes up again it says that it
still needs to install the update. When I try to do the manual install, I
tried the 6.0 update and it says that I must have Windows XP installed (I
have Windows 2000 on all 3 computers). When I try the 6.0 SP1 update, it
says I need to have Outlook Express 6.0 SP1 installed.

My Outlook Express version is: 6.00.2800.1123

How can I install this required update (KB823353)? All 3 computers have this
same problem.

A few things.

The article that you reference says that for Windows 2000, you must have
SP2, SP3 or SP4 installed. What level is your Windows at?

You mention that you OE is version 6.00.2800.1123. You posted with
X-Newsreader: Microsoft Outlook Express 6.00.2800.1506

Are you posting from one of the problem PCs?

Also, take a look in OE at Help, About Outlook Express. It will show
the version numbers of that various OE and related DLL files. Compare
that list the files in that article. I've copied them for your
convenience.

Outlook Express 6 SP1 for Windows XP, Windows XP SP1, Windows 2000 SP3,
Windows 2000 SP4, and Windows NT 4.0 SP6a

Date Time Version Size File name
--------------------------------------------------------------
03-Mar-2003 23:57 6.0.2800.1123 75,776 Directdb.dll
07-Jun-2004 21:19 6.0.2800.1441 596,480 Inetcomm.dll
11-Oct-2002 22:08 6.0.2800.1123 47,616 Inetres.dll
03-Mar-2003 23:57 6.0.2800.1123 44,032 Msident.dll
03-Mar-2003 23:57 6.0.2800.1123 56,832 Msimn.exe
26-May-2004 21:26 6.0.2800.1437 1,175,040 Msoe.dll
03-Mar-2003 23:57 6.0.2800.1123 228,864 Msoeacct.dll
11-Oct-2002 22:09 6.0.2800.1123 2,479,616 Msoeres.dll
03-Mar-2003 23:57 6.0.2800.1123 91,136 Msoert2.dll
03-Mar-2003 23:57 6.0.2800.1123 93,184 Oeimport.dll
03-Mar-2003 23:57 6.0.2800.1123 55,808 Oemig50.exe
03-Mar-2003 23:57 6.0.2800.1123 31,744 Oemiglib.dll
03-Mar-2003 23:57 6.0.2800.1123 42,496 Wab.exe
24-Jun-2004 21:26 6.0.2800.1450 463,360 Wab32.dll
03-Mar-2003 23:57 6.0.2800.1123 30,208 Wabfind.dll
03-Mar-2003 23:57 6.0.2800.1123 77,824 Wabimp.dll
03-Mar-2003 23:57 6.0.2800.1123 27,648 Wabmig.exe

It may be that you already have those or newer versions installed.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Scott A. Keen" <noreply@scottkeen.com> wrote in message
news:eAhincvCGHA.2840@TK2MSFTNGP12.phx.gbl...
>I have 3 computers, 2 running Windows 2000 Server, 1 running Windows
>2000
> Professional
>
> They have all the latest updates, except one update just won't install
> on
> any of the computers.
>
> This is the Cumulative Security Update for Outlook Express (KB823353)
>
> I've tried installing it with Microsoft Update. I've gone to the
> webpage
> (below) and tried to manually install the update.
> http://www.microsoft.com/technet/sec.../ms04-018.mspx
>
> But no luck. When I use Microsoft Update, it says it's complete, then
> reboots the computer, but when the computer comes up again it says
> that it
> still needs to install the update. When I try to do the manual
> install, I
> tried the 6.0 update and it says that I must have Windows XP installed
> (I
> have Windows 2000 on all 3 computers). When I try the 6.0 SP1 update,
> it
> says I need to have Outlook Express 6.0 SP1 installed.
>
> My Outlook Express version is: 6.00.2800.1123
>
> How can I install this required update (KB823353)? All 3 computers
> have this
> same problem.
>
>

Thanks for the reply.

I'm using Windows 2000 Server SP4

Yes, I was posting from one of the problematic PC's. I got the version #
from the Help/About in OE

I compared my files' versions with the ones you've listed. I have the same
versions, or what appears to be newer.

Here are the discrepancies:

Yours: 6.0.2800.1441 Inetcomm.dll
Mine: 6.00.2800.1506 (newer)

Yours: 6.0.2800.1123 Msident.dll
Mine: 6.00.2800.1106 ( <<< older)

Yours: 6.0.2800.1437 Msoe.dll
Mine: 6.00.2800.1506 (newer)

Yours: 6.0.2800.1450 Wab32.dll
Mine: 6.00.2800.1478 (newer)

Yours: 6.0.2800.1123 Wabimp.dll
Mine: 6.0.2800.1478 (newer)


Any suggestions where to go from here?



"Michael Santovec" <michael_santovec@prodigy.net> wrote in message
news:OD0rkXxCGHA.140@TK2MSFTNGP12.phx.gbl...
> A few things.
>
> The article that you reference says that for Windows 2000, you must have
> SP2, SP3 or SP4 installed. What level is your Windows at?
>
> You mention that you OE is version 6.00.2800.1123. You posted with
> X-Newsreader: Microsoft Outlook Express 6.00.2800.1506
>
> Are you posting from one of the problem PCs?
>
> Also, take a look in OE at Help, About Outlook Express. It will show
> the version numbers of that various OE and related DLL files. Compare
> that list the files in that article. I've copied them for your
> convenience.
>
> Outlook Express 6 SP1 for Windows XP, Windows XP SP1, Windows 2000 SP3,
> Windows 2000 SP4, and Windows NT 4.0 SP6a
>
> Date Time Version Size File name
> --------------------------------------------------------------
> 03-Mar-2003 23:57 6.0.2800.1123 75,776 Directdb.dll
> 07-Jun-2004 21:19 6.0.2800.1441 596,480 Inetcomm.dll
> 11-Oct-2002 22:08 6.0.2800.1123 47,616 Inetres.dll
> 03-Mar-2003 23:57 6.0.2800.1123 44,032 Msident.dll
> 03-Mar-2003 23:57 6.0.2800.1123 56,832 Msimn.exe
> 26-May-2004 21:26 6.0.2800.1437 1,175,040 Msoe.dll
> 03-Mar-2003 23:57 6.0.2800.1123 228,864 Msoeacct.dll
> 11-Oct-2002 22:09 6.0.2800.1123 2,479,616 Msoeres.dll
> 03-Mar-2003 23:57 6.0.2800.1123 91,136 Msoert2.dll
> 03-Mar-2003 23:57 6.0.2800.1123 93,184 Oeimport.dll
> 03-Mar-2003 23:57 6.0.2800.1123 55,808 Oemig50.exe
> 03-Mar-2003 23:57 6.0.2800.1123 31,744 Oemiglib.dll
> 03-Mar-2003 23:57 6.0.2800.1123 42,496 Wab.exe
> 24-Jun-2004 21:26 6.0.2800.1450 463,360 Wab32.dll
> 03-Mar-2003 23:57 6.0.2800.1123 30,208 Wabfind.dll
> 03-Mar-2003 23:57 6.0.2800.1123 77,824 Wabimp.dll
> 03-Mar-2003 23:57 6.0.2800.1123 27,648 Wabmig.exe
>
> It may be that you already have those or newer versions installed.
>
> --
>
> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
>
>
> "Scott A. Keen" <noreply@scottkeen.com> wrote in message
> news:eAhincvCGHA.2840@TK2MSFTNGP12.phx.gbl...
> >I have 3 computers, 2 running Windows 2000 Server, 1 running Windows
> >2000
> > Professional
> >
> > They have all the latest updates, except one update just won't install
> > on
> > any of the computers.
> >
> > This is the Cumulative Security Update for Outlook Express (KB823353)
> >
> > I've tried installing it with Microsoft Update. I've gone to the
> > webpage
> > (below) and tried to manually install the update.
> > http://www.microsoft.com/technet/sec.../ms04-018.mspx
> >
> > But no luck. When I use Microsoft Update, it says it's complete, then
> > reboots the computer, but when the computer comes up again it says
> > that it
> > still needs to install the update. When I try to do the manual
> > install, I
> > tried the 6.0 update and it says that I must have Windows XP installed
> > (I
> > have Windows 2000 on all 3 computers). When I try the 6.0 SP1 update,
> > it
> > says I need to have Outlook Express 6.0 SP1 installed.
> >
> > My Outlook Express version is: 6.00.2800.1123
> >
> > How can I install this required update (KB823353)? All 3 computers
> > have this
> > same problem.
> >
> >
>
>

See this KB article:

A dialog box with no text appears if you reply to a news message in Outlook
Express 6 Service Pack 1 (You may ignore the title)
http://support.microsoft.com/?kbid=555398

Also see this post of mine in a recent newsgroup discussion:
http://groups-beta.google.com/group/...7f3b0ed2?hl=en

For a reason yet to be determined, Windows Update was offering OE updates in
the wrong order to Win2k SP4 and WinXP SP1 users. They straightened it out
c. 14 Aug-05. Here's the fix:

1. Uninstall 'Windows 2000 Hotfix - KB897715' via Add/Remove Programs and
reboot.

2a. Assuming MSOE.DLL is now v6.00.2800.1409 or earlier (i.e.,
v6.00.2800.1123 or v6.00.2800.1106), install (KB)823353 manually using the
file downloaded from
http://www.microsoft.com/downloads/d...displaylang=en

2b. Optional: Reboot and install KB887797 via
http://www.microsoft.com/downloads/d...6-a1a3da675baf

3. Reboot and (re)install (KB)897715 manually using the file downloaded from
http://www.microsoft.com/downloads/d...d-28502b3d2518

Alternatively, after #1 above, check in at Windows Update and install
whatever OE Cumulative Update is now offered and reboot. Then return to
Windows Update to see if another one's now offered you.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Scott A. Keen wrote:
> I have 3 computers, 2 running Windows 2000 Server, 1 running Windows 2000
> Professional
>
> They have all the latest updates, except one update just won't install on
> any of the computers.
>
> This is the Cumulative Security Update for Outlook Express (KB823353)
>
> I've tried installing it with Microsoft Update. I've gone to the webpage
> (below) and tried to manually install the update.
> http://www.microsoft.com/technet/sec.../ms04-018.mspx
>
> But no luck. When I use Microsoft Update, it says it's complete, then
> reboots the computer, but when the computer comes up again it says that it
> still needs to install the update. When I try to do the manual install, I
> tried the 6.0 update and it says that I must have Windows XP installed (I
> have Windows 2000 on all 3 computers). When I try the 6.0 SP1 update, it
> says I need to have Outlook Express 6.0 SP1 installed.
>
> My Outlook Express version is: 6.00.2800.1123
>
> How can I install this required update (KB823353)? All 3 computers have
> this same problem.