I have Outlook 6 and when opening my mail reader it will state that 10 new
e-mails have been downloaded, but when opened only a few are there. A few of
my friends have sent me stuff but I haven't gotten them. They have not gotten
a return notice of non-deliverable. I did just switch to a new provider so I
can have DSL, so I am not sure if this is a problem. I use PC Doctor for
anti-spy and Norton's for my virus protection. Any ideas? Thanks, Mike

Assuming your new ISP gave you all the correct settings, there are many
other things to check, or do.

1: View | Current View. Make sure Show All Messages is checked.

2: Tools | Accounts | Mail | Properties | Advanced. Make sure Leave a copy
of messages on the server is not checked.

3: Do you have a lot of mail in OE default folders, especially the Inbox?
Not good.

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no
folders are open. Then: File>Work Offline (or double click Working Online in
the Status Bar). File>Folder>Compact all folders. Don't touch anything until
the compacting is completed.

In Tools>Options>Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

4: Disable e-mail scanning in your Norton A/V program. See:
http://service1.symantec.com/SUPPORT...921552806?Open

You are still protected:
http://snipurl.com/bmf6

Better yet, get rid of Norton all together.

I'd like to recommend AVG Free:
http://free.grisoft.com/doc/2/lng/us/tpl/v5
or:
http://www.grisoft.com/doc/40/lng/ww

When prompted, choose Custom Installation and *uncheck* e-mail scanning when
you see the option.

Norton (and McAfee) products are not Outlook Express friendly, and I don't
know of any OE-MVP that would recommend using them.

5: It could also be your anti-spy program, so see if disabling that makes a
difference.

This should keep you busy for awhile.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"shodobe" <shodobe@discussions.microsoft.com> wrote in message
news:662928F8-6092-40CD-9034-05FEBA94B1F0@microsoft.com...
>I have Outlook 6 and when opening my mail reader it will state that 10 new
> e-mails have been downloaded, but when opened only a few are there. A few
> of
> my friends have sent me stuff but I haven't gotten them. They have not
> gotten
> a return notice of non-deliverable. I did just switch to a new provider so
> I
> can have DSL, so I am not sure if this is a problem. I use PC Doctor for
> anti-spy and Norton's for my virus protection. Any ideas? Thanks, Mike

"shodobe" <shodobe@discussions.microsoft.com> wrote in message
news:662928F8-6092-40CD-9034-05FEBA94B1F0@microsoft.com
> I have Outlook 6 and when opening my mail reader it will state that
> 10 new e-mails have been downloaded, but when opened only a few are
> there. A few of my friends have sent me stuff but I haven't gotten
> them. They have not gotten a return notice of non-deliverable. I did
> just switch to a new provider so I can have DSL, so I am not sure if
> this is a problem. I use PC Doctor for anti-spy and Norton's for my
> virus protection. Any ideas? Thanks, Mike

Besides what Bruce said (all suggestions I would have included) while in the
Inbox click View | Current View and make sure Group Messages by Conversation
is not checked.

Check your Block Senders List and Message Rules. Any message they delete
will still be counted.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

Bruce

Some ISPs protect customers using Norton to scan incoming mail so just
turning off the
copy of Norton on the machine may not eliminate your point as a potential
cause of the
problem.

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


"Bruce Hagen" <Nospam@mymail.invalid> wrote in message
news:uVEVyOEDGHA.272@TK2MSFTNGP10.phx.gbl...
> Assuming your new ISP gave you all the correct settings, there are many
> other things to check, or do.
>
> 1: View | Current View. Make sure Show All Messages is checked.
>
> 2: Tools | Accounts | Mail | Properties | Advanced. Make sure Leave a copy
> of messages on the server is not checked.
>
> 3: Do you have a lot of mail in OE default folders, especially the Inbox?
> Not good.
>
> Do not archive mail in default OE folders. They will eventually become
> corrupted. Create your own user defined folders for storing mail and move
> your mail to them. Empty Deleted Items folder regularly. Keep user created
> folders under 100MB, and Default folders as empty as is feasible.
>
> After you are done, follow up by compacting your folders manually while
> working *offline* and do it often.
>
> Click on Outlook Express at the top of the folder tree so no
> folders are open. Then: File>Work Offline (or double click Working Online
> in the Status Bar). File>Folder>Compact all folders. Don't touch anything
> until the compacting is completed.
>
> In Tools>Options>Maintenance: Uncheck Compact messages in background and
> leave it unchecked. {N/A if running XP/SP2}.
>
> 4: Disable e-mail scanning in your Norton A/V program. See:
> http://service1.symantec.com/SUPPORT...921552806?Open
>
> You are still protected:
> http://snipurl.com/bmf6
>
> Better yet, get rid of Norton all together.
>
> I'd like to recommend AVG Free:
> http://free.grisoft.com/doc/2/lng/us/tpl/v5
> or:
> http://www.grisoft.com/doc/40/lng/ww
>
> When prompted, choose Custom Installation and *uncheck* e-mail scanning
> when you see the option.
>
> Norton (and McAfee) products are not Outlook Express friendly, and I don't
> know of any OE-MVP that would recommend using them.
>
> 5: It could also be your anti-spy program, so see if disabling that makes
> a difference.
>
> This should keep you busy for awhile.
> --
> Bruce Hagen
> MS MVP - Outlook Express
> ~IB-CA~
>
> "shodobe" <shodobe@discussions.microsoft.com> wrote in message
> news:662928F8-6092-40CD-9034-05FEBA94B1F0@microsoft.com...
>>I have Outlook 6 and when opening my mail reader it will state that 10 new
>> e-mails have been downloaded, but when opened only a few are there. A few
>> of
>> my friends have sent me stuff but I haven't gotten them. They have not
>> gotten
>> a return notice of non-deliverable. I did just switch to a new provider
>> so I
>> can have DSL, so I am not sure if this is a problem. I use PC Doctor for
>> anti-spy and Norton's for my virus protection. Any ideas? Thanks, Mike
>

"I use PC Doctor for anti-spy". Are you sure about this? My research pointed
me to a Registry Cleaner!

What anti-spam software, if any, are you using. These can be problematic.
You should not place 100% reliance on their accuracy!

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


"shodobe" <shodobe@discussions.microsoft.com> wrote in message
news:662928F8-6092-40CD-9034-05FEBA94B1F0@microsoft.com...
>I have Outlook 6 and when opening my mail reader it will state that 10 new
> e-mails have been downloaded, but when opened only a few are there. A few
> of
> my friends have sent me stuff but I haven't gotten them. They have not
> gotten
> a return notice of non-deliverable. I did just switch to a new provider so
> I
> can have DSL, so I am not sure if this is a problem. I use PC Doctor for
> anti-spy and Norton's for my virus protection. Any ideas? Thanks, Mike

On Thu, 29 Dec 2005 12:29:07 -0000, Gerry Cornell wrote:

> Some ISPs protect customers using Norton to scan incoming mail so just
> turning off the copy of Norton on the machine may not eliminate your
> point as a potential cause of the problem.

Turning off virus scanning on the local machine will cure a host of
problems. An ISP using Norton for server side scanning, however, will not
have a negative impact on the operation of the local machine.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Norman

Much more is made of problems caused by scanning incoming
mail than is justified by the number of messages that get waylaid.

The odds are more heavily in favour of the cause being an OE
user related problem or the loss being down to an anti-spam
programme.

I have some difficulty understanding your degree of confidence
when you say "will not" with regard to ISP scanning. I may be
a sceptic but how can you say that about even the best ISP's
activities.


--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


"N. Miller" <anonymous@msnews.aosake.net> wrote in message
news:1b4mvs5ti8sxm$.dlg@msnews.aosake.net...
> On Thu, 29 Dec 2005 12:29:07 -0000, Gerry Cornell wrote:
>
>> Some ISPs protect customers using Norton to scan incoming mail so just
>> turning off the copy of Norton on the machine may not eliminate your
>> point as a potential cause of the problem.
>
> Turning off virus scanning on the local machine will cure a host of
> problems. An ISP using Norton for server side scanning, however, will not
> have a negative impact on the operation of the local machine.
>
> --
> Norman
> ~Oh Lord, why have you come
> ~To Konnyu, with the Lion and the Drum

"Gerry Cornell" <gcjc@tenretnitb.com> wrote in message
news:u0T16MMDGHA.3984@TK2MSFTNGP14.phx.gbl
> Norman
>
> Much more is made of problems caused by scanning incoming
> mail than is justified by the number of messages that get waylaid.
>
> The odds are more heavily in favour of the cause being an OE
> user related problem or the loss being down to an anti-spam
> programme.
>
> I have some difficulty understanding your degree of confidence
> when you say "will not" with regard to ISP scanning. I may be
> a sceptic but how can you say that about even the best ISP's
> activities.

Proper ISP scanning never deletes a message. It somehow marks the message
so that the user can make the decision. People should check that the ISP
does not in fact delete spam and insist that they turn that off and find
another ISP if they won't.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

Frank

I agree with what you say but the more accurate the identification
of spam by the system will inevitably result in a less careful scrutiny
by the user for false identification of spam. It's because we are human
beings. At least most of us are <g>.

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


"Frank Saunders, MS-MVP OE" <franksaunders@mvps.org> wrote in message
news:uxGAmfNDGHA.3920@tk2msftngp13.phx.gbl...
> "Gerry Cornell" <gcjc@tenretnitb.com> wrote in message
> news:u0T16MMDGHA.3984@TK2MSFTNGP14.phx.gbl
>> Norman
>>
>> Much more is made of problems caused by scanning incoming
>> mail than is justified by the number of messages that get waylaid.
>>
>> The odds are more heavily in favour of the cause being an OE
>> user related problem or the loss being down to an anti-spam
>> programme.
>>
>> I have some difficulty understanding your degree of confidence
>> when you say "will not" with regard to ISP scanning. I may be
>> a sceptic but how can you say that about even the best ISP's
>> activities.
>
> Proper ISP scanning never deletes a message. It somehow marks the message
> so that the user can make the decision. People should check that the ISP
> does not in fact delete spam and insist that they turn that off and find
> another ISP if they won't.
>
> --
> Frank Saunders, MS-MVP OE
> Please respond in Newsgroup. Do not send email
> http://www.fjsmjs.com
> Protect your PC
> http://www.microsoft.com/security/protect/
>
>
>

"Gerry Cornell" <gcjc@tenretnitb.com> wrote in message
news:uedETtNDGHA.516@TK2MSFTNGP15.phx.gbl
> Frank
>
> I agree with what you say but the more accurate the identification
> of spam by the system will inevitably result in a less careful
> scrutiny by the user for false identification of spam. It's because
> we are human beings. At least most of us are <g>.
>
> "Frank Saunders, MS-MVP OE" <franksaunders@mvps.org> wrote in message
> news:uxGAmfNDGHA.3920@tk2msftngp13.phx.gbl...
>>
>> Proper ISP scanning never deletes a message. It somehow marks the
>> message so that the user can make the decision. People should check
>> that the ISP does not in fact delete spam and insist that they turn
>> that off and find another ISP if they won't.

Then it's the user's fault. If I delete a message just because it was
marked as spam then at least I won't be blaming my ISP.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/