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Just yesterday I started getting the below message when attempting to
download mail from my email server: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Concentric', Server: 'pop3.cvarner.cnc.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F What's interesting is that I can still download my mail from my work computer with the exact same account setup as on the home computer where I am receiving this error message. I have been working with tech support from my ISP, who had me delete my account in Outlook Express and re-create it. We tried several other settings for ports, etc. I have compacted all my folders in Outlook Express, tried turning off my Norton Anti-virus and ZoneAlarm firewall, moved all messages in my Inbox to a temporary folder, re-booted my computer, all to no avail. I continue to get this message every time I attempt to download my email from that one account. It seems that somehow Outlook Express has gotten totally messed up on this one computer, but not on my work computer. A bit of more information: The account I am attempting to access is my old dialup account which I have maintained so that I can keep my old email address. I am actually connected to the internet through Comcast cable. This setup has been working for years, and only yesterday started this error situation. Thanks for any help! Chris |
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#2
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Leave e-mail scanning turned off. Tools | Accounts | Mail | Properties |
Advanced. Move the Time-out slider all the way to the right. Do you have Leave a copy of messages on the server checked? If so, make sure you have it set to delete after X days. If still no joy, you may have a damaged Inbox. Move any messages you wish to save to a user created folder. Then: Tools | Options | Maintenance | Store folder will reveal the location of your Outlook Express files. Press the Tab key to highlight the folder location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the location in the box - Click OK and you'll see the OE files. Otherwise, write the location down and navigate to it in Windows Explorer. In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View. With OE closed, find the DBX file for the folder in question {Inbox.dbx} and delete it. A new one will be created automatically when you open OE. Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. -- Bruce Hagen MS MVP - Outlook Express ~IB-CA~ "cvarner" <cvarner@discussions.microsoft.com> wrote in message news:3FCCA971-6D3B-446D-9709-ACF75C40C15A@microsoft.com... > Just yesterday I started getting the below message when attempting to > download mail from my email server: > > Your server has unexpectedly terminated the connection. Possible causes > for > this include server problems, network problems, or a long period of > inactivity. Account: 'Concentric', Server: 'pop3.cvarner.cnc.net', > Protocol: > POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F > > What's interesting is that I can still download my mail from my work > computer with the exact same account setup as on the home computer where I > am > receiving this error message. I have been working with tech support from > my > ISP, who had me delete my account in Outlook Express and re-create it. We > tried several other settings for ports, etc. I have compacted all my > folders > in Outlook Express, tried turning off my Norton Anti-virus and ZoneAlarm > firewall, moved all messages in my Inbox to a temporary folder, re-booted > my > computer, all to no avail. I continue to get this message every time I > attempt to download my email from that one account. It seems that somehow > Outlook Express has gotten totally messed up on this one computer, but not > on > my work computer. > > A bit of more information: The account I am attempting to access is my old > dialup account which I have maintained so that I can keep my old email > address. I am actually connected to the internet through Comcast cable. > This > setup has been working for years, and only yesterday started this error > situation. > > Thanks for any help! > Chris |
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#3
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Thanks for your quick reply and suggestions, Bruce.
Yep, going in to Norton and turning off "incoming email scanning" took care of the problem. I had thought that disabling Norton autoprotect would have turned that off, but I guess I was wrong. I recall that I got a new anti-virus update from Norton right before this problem started, but I hadn't "put two and two together". I suppose I should write to Symantec and let them know of this problem with their email scanner. Thanks again! Chris "Bruce Hagen" wrote: > Leave e-mail scanning turned off. Tools | Accounts | Mail | Properties | > Advanced. Move the Time-out slider all the way to the right. > > Do you have Leave a copy of messages on the server checked? If so, make sure > you have it set to delete after X days. > > If still no joy, you may have a damaged Inbox. Move any messages you wish to > save to a user created folder. Then: > > Tools | Options | Maintenance | Store folder will reveal the location of > your Outlook Express files. Press the Tab key to highlight the folder > location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the > location in the box - Click OK and you'll see the OE files. Otherwise, write > the location down and navigate to it in Windows Explorer. > > In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked > as hidden. To view these files in Explorer, you must enable Show Hidden > Files and Folders under Start | Control Panel | Folder Options | View. > > With OE closed, find the DBX file for the folder in question {Inbox.dbx} and > delete it. A new one will be created automatically when you open OE. > > Do not archive mail in default OE folders. They will eventually become > corrupt. Create your own user defined folders for storing mail and move your > mail to them. Empty Deleted Items folder regularly. Keep user created > folders under 100MB, and Default folders as empty as is feasible. > > After you are done, follow up by compacting your folders manually while > working *offline* and do it often. > > Click on Outlook Express at the top of the folder tree so no folders are > open. Then: File | Work Offline (or double click Working Online in the > Status Bar). File | Folder | Compact all folders. Don't touch anything until > the compacting is completed. > > In Tools | Options | Maintenance: Uncheck Compact messages in background and > leave it unchecked. {N/A if running XP/SP2}. > -- > Bruce Hagen > MS MVP - Outlook Express > ~IB-CA~ > > "cvarner" <cvarner@discussions.microsoft.com> wrote in message > news:3FCCA971-6D3B-446D-9709-ACF75C40C15A@microsoft.com... > > Just yesterday I started getting the below message when attempting to > > download mail from my email server: > > > > Your server has unexpectedly terminated the connection. Possible causes > > for > > this include server problems, network problems, or a long period of > > inactivity. Account: 'Concentric', Server: 'pop3.cvarner.cnc.net', > > Protocol: > > POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F > > > > What's interesting is that I can still download my mail from my work > > computer with the exact same account setup as on the home computer where I > > am > > receiving this error message. I have been working with tech support from > > my > > ISP, who had me delete my account in Outlook Express and re-create it. We > > tried several other settings for ports, etc. I have compacted all my > > folders > > in Outlook Express, tried turning off my Norton Anti-virus and ZoneAlarm > > firewall, moved all messages in my Inbox to a temporary folder, re-booted > > my > > computer, all to no avail. I continue to get this message every time I > > attempt to download my email from that one account. It seems that somehow > > Outlook Express has gotten totally messed up on this one computer, but not > > on > > my work computer. > > > > A bit of more information: The account I am attempting to access is my old > > dialup account which I have maintained so that I can keep my old email > > address. I am actually connected to the internet through Comcast cable. > > This > > setup has been working for years, and only yesterday started this error > > situation. > > > > Thanks for any help! > > Chris > > |
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#4
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You're welcome & thanks for posting back. I thought you had turned off
e-mail scanning as well. Don't bother writing to Symantec. They know their products are crap. But e-mail scanning and OE don't mix regardless of the brand. See: Turn off the e-mail scanning in your anti-virus. http://service1.symantec.com/SUPPORT...921552806?Open You are still protected: http://snipurl.com/bmf6 I'd like to recommend AVG Free: http://free.grisoft.com/doc/2/lng/us/tpl/v5 or: http://www.grisoft.com/doc/40/lng/ww When prompted, choose Custom Installation and *uncheck* e-mail scanning when you see the option. Norton (and McAfee) products are not Outlook Express friendly, and I don't know of any OE-MVP that would recommend using them. -- Bruce Hagen MS MVP - Outlook Express ~IB-CA~ "cvarner" <cvarner@discussions.microsoft.com> wrote in message news:EC44F6BF-A6B5-4CD8-B3D5-F93460B501F9@microsoft.com... > Thanks for your quick reply and suggestions, Bruce. > > Yep, going in to Norton and turning off "incoming email scanning" took > care > of the problem. I had thought that disabling Norton autoprotect would have > turned that off, but I guess I was wrong. I recall that I got a new > anti-virus update from Norton right before this problem started, but I > hadn't > "put two and two together". I suppose I should write to Symantec and let > them > know of this problem with their email scanner. > > Thanks again! > Chris > > > "Bruce Hagen" wrote: > >> Leave e-mail scanning turned off. Tools | Accounts | Mail | Properties | >> Advanced. Move the Time-out slider all the way to the right. >> >> Do you have Leave a copy of messages on the server checked? If so, make >> sure >> you have it set to delete after X days. >> >> If still no joy, you may have a damaged Inbox. Move any messages you wish >> to >> save to a user created folder. Then: >> >> Tools | Options | Maintenance | Store folder will reveal the location of >> your Outlook Express files. Press the Tab key to highlight the folder >> location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the >> location in the box - Click OK and you'll see the OE files. Otherwise, >> write >> the location down and navigate to it in Windows Explorer. >> >> In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default >> marked >> as hidden. To view these files in Explorer, you must enable Show Hidden >> Files and Folders under Start | Control Panel | Folder Options | View. >> >> With OE closed, find the DBX file for the folder in question {Inbox.dbx} >> and >> delete it. A new one will be created automatically when you open OE. >> >> Do not archive mail in default OE folders. They will eventually become >> corrupt. Create your own user defined folders for storing mail and move >> your >> mail to them. Empty Deleted Items folder regularly. Keep user created >> folders under 100MB, and Default folders as empty as is feasible. >> >> After you are done, follow up by compacting your folders manually while >> working *offline* and do it often. >> >> Click on Outlook Express at the top of the folder tree so no folders are >> open. Then: File | Work Offline (or double click Working Online in the >> Status Bar). File | Folder | Compact all folders. Don't touch anything >> until >> the compacting is completed. >> >> In Tools | Options | Maintenance: Uncheck Compact messages in background >> and >> leave it unchecked. {N/A if running XP/SP2}. >> -- >> Bruce Hagen >> MS MVP - Outlook Express >> ~IB-CA~ >> >> "cvarner" <cvarner@discussions.microsoft.com> wrote in message >> news:3FCCA971-6D3B-446D-9709-ACF75C40C15A@microsoft.com... >> > Just yesterday I started getting the below message when attempting to >> > download mail from my email server: >> > >> > Your server has unexpectedly terminated the connection. Possible causes >> > for >> > this include server problems, network problems, or a long period of >> > inactivity. Account: 'Concentric', Server: 'pop3.cvarner.cnc.net', >> > Protocol: >> > POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F >> > >> > What's interesting is that I can still download my mail from my work >> > computer with the exact same account setup as on the home computer >> > where I >> > am >> > receiving this error message. I have been working with tech support >> > from >> > my >> > ISP, who had me delete my account in Outlook Express and re-create it. >> > We >> > tried several other settings for ports, etc. I have compacted all my >> > folders >> > in Outlook Express, tried turning off my Norton Anti-virus and >> > ZoneAlarm >> > firewall, moved all messages in my Inbox to a temporary folder, >> > re-booted >> > my >> > computer, all to no avail. I continue to get this message every time I >> > attempt to download my email from that one account. It seems that >> > somehow >> > Outlook Express has gotten totally messed up on this one computer, but >> > not >> > on >> > my work computer. >> > >> > A bit of more information: The account I am attempting to access is my >> > old >> > dialup account which I have maintained so that I can keep my old email >> > address. I am actually connected to the internet through Comcast cable. >> > This >> > setup has been working for years, and only yesterday started this error >> > situation. >> > >> > Thanks for any help! >> > Chris >> >> |
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#5
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Chris
I would endorse Bruce's recommendation of AVG 7 (freeware). If you are also using Norton Internet Security use the Windows Firewall instead. The two Norton products are resource hogs so using the substitutes can produce significant performance benefits. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ "Bruce Hagen" <Nospam@mymail.invalid> wrote in message news:%23IaAxIMDGHA.516@TK2MSFTNGP15.phx.gbl... > You're welcome & thanks for posting back. I thought you had turned off > e-mail scanning as well. > > Don't bother writing to Symantec. They know their products are crap. But > e-mail scanning and OE don't mix regardless of the brand. See: > > Turn off the e-mail scanning in your anti-virus. > http://service1.symantec.com/SUPPORT...921552806?Open > > You are still protected: > http://snipurl.com/bmf6 > > > > I'd like to recommend AVG Free: > http://free.grisoft.com/doc/2/lng/us/tpl/v5 > or: > http://www.grisoft.com/doc/40/lng/ww > > When prompted, choose Custom Installation and *uncheck* e-mail scanning > when you see the option. > > Norton (and McAfee) products are not Outlook Express friendly, and I don't > know of any OE-MVP that would recommend using them. > -- > Bruce Hagen > MS MVP - Outlook Express > ~IB-CA~ > > "cvarner" <cvarner@discussions.microsoft.com> wrote in message > news:EC44F6BF-A6B5-4CD8-B3D5-F93460B501F9@microsoft.com... >> Thanks for your quick reply and suggestions, Bruce. >> >> Yep, going in to Norton and turning off "incoming email scanning" took >> care >> of the problem. I had thought that disabling Norton autoprotect would >> have >> turned that off, but I guess I was wrong. I recall that I got a new >> anti-virus update from Norton right before this problem started, but I >> hadn't >> "put two and two together". I suppose I should write to Symantec and let >> them >> know of this problem with their email scanner. >> >> Thanks again! >> Chris >> >> >> "Bruce Hagen" wrote: >> >>> Leave e-mail scanning turned off. Tools | Accounts | Mail | Properties | >>> Advanced. Move the Time-out slider all the way to the right. >>> >>> Do you have Leave a copy of messages on the server checked? If so, make >>> sure >>> you have it set to delete after X days. >>> >>> If still no joy, you may have a damaged Inbox. Move any messages you >>> wish to >>> save to a user created folder. Then: >>> >>> Tools | Options | Maintenance | Store folder will reveal the location of >>> your Outlook Express files. Press the Tab key to highlight the folder >>> location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the >>> location in the box - Click OK and you'll see the OE files. Otherwise, >>> write >>> the location down and navigate to it in Windows Explorer. >>> >>> In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default >>> marked >>> as hidden. To view these files in Explorer, you must enable Show Hidden >>> Files and Folders under Start | Control Panel | Folder Options | View. >>> >>> With OE closed, find the DBX file for the folder in question {Inbox.dbx} >>> and >>> delete it. A new one will be created automatically when you open OE. >>> >>> Do not archive mail in default OE folders. They will eventually become >>> corrupt. Create your own user defined folders for storing mail and move >>> your >>> mail to them. Empty Deleted Items folder regularly. Keep user created >>> folders under 100MB, and Default folders as empty as is feasible. >>> >>> After you are done, follow up by compacting your folders manually while >>> working *offline* and do it often. >>> >>> Click on Outlook Express at the top of the folder tree so no folders are >>> open. Then: File | Work Offline (or double click Working Online in the >>> Status Bar). File | Folder | Compact all folders. Don't touch anything >>> until >>> the compacting is completed. >>> >>> In Tools | Options | Maintenance: Uncheck Compact messages in background >>> and >>> leave it unchecked. {N/A if running XP/SP2}. >>> -- >>> Bruce Hagen >>> MS MVP - Outlook Express >>> ~IB-CA~ >>> >>> "cvarner" <cvarner@discussions.microsoft.com> wrote in message >>> news:3FCCA971-6D3B-446D-9709-ACF75C40C15A@microsoft.com... >>> > Just yesterday I started getting the below message when attempting to >>> > download mail from my email server: >>> > >>> > Your server has unexpectedly terminated the connection. Possible >>> > causes >>> > for >>> > this include server problems, network problems, or a long period of >>> > inactivity. Account: 'Concentric', Server: 'pop3.cvarner.cnc.net', >>> > Protocol: >>> > POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F >>> > >>> > What's interesting is that I can still download my mail from my work >>> > computer with the exact same account setup as on the home computer >>> > where I >>> > am >>> > receiving this error message. I have been working with tech support >>> > from >>> > my >>> > ISP, who had me delete my account in Outlook Express and re-create it. >>> > We >>> > tried several other settings for ports, etc. I have compacted all my >>> > folders >>> > in Outlook Express, tried turning off my Norton Anti-virus and >>> > ZoneAlarm >>> > firewall, moved all messages in my Inbox to a temporary folder, >>> > re-booted >>> > my >>> > computer, all to no avail. I continue to get this message every time I >>> > attempt to download my email from that one account. It seems that >>> > somehow >>> > Outlook Express has gotten totally messed up on this one computer, but >>> > not >>> > on >>> > my work computer. >>> > >>> > A bit of more information: The account I am attempting to access is my >>> > old >>> > dialup account which I have maintained so that I can keep my old email >>> > address. I am actually connected to the internet through Comcast >>> > cable. >>> > This >>> > setup has been working for years, and only yesterday started this >>> > error >>> > situation. >>> > >>> > Thanks for any help! >>> > Chris >>> >>> > |
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#6
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"Gerry Cornell" <gcjc@tenretnitb.com> сообщил/сообщила в новостях следующее: news:%23SIaYZNDGHA.1312@TK2MSFTNGP09.phx.gbl... > Chris > > I would endorse Bruce's recommendation of AVG 7 (freeware). If you are > also using > Norton Internet Security use the Windows Firewall instead. The two Norton > products > are resource hogs so using the substitutes can produce significant > performance > benefits. > > -- > > Hope this helps. > > Gerry > ~~~~ > FCA > Stourport, England > > Enquire, plan and execute > ~~~~~~~~~~~~~~~~~~~ > > > "Bruce Hagen" <Nospam@mymail.invalid> wrote in message > news:%23IaAxIMDGHA.516@TK2MSFTNGP15.phx.gbl... >> You're welcome & thanks for posting back. I thought you had turned off >> e-mail scanning as well. >> >> Don't bother writing to Symantec. They know their products are crap. But >> e-mail scanning and OE don't mix regardless of the brand. See: >> >> Turn off the e-mail scanning in your anti-virus. >> http://service1.symantec.com/SUPPORT...921552806?Open >> >> You are still protected: >> http://snipurl.com/bmf6 >> >> >> >> I'd like to recommend AVG Free: >> http://free.grisoft.com/doc/2/lng/us/tpl/v5 >> or: >> http://www.grisoft.com/doc/40/lng/ww >> >> When prompted, choose Custom Installation and *uncheck* e-mail scanning >> when you see the option. >> >> Norton (and McAfee) products are not Outlook Express friendly, and I >> don't >> know of any OE-MVP that would recommend using them. >> -- >> Bruce Hagen >> MS MVP - Outlook Express >> ~IB-CA~ >> >> "cvarner" <cvarner@discussions.microsoft.com> wrote in message >> news:EC44F6BF-A6B5-4CD8-B3D5-F93460B501F9@microsoft.com... >>> Thanks for your quick reply and suggestions, Bruce. >>> >>> Yep, going in to Norton and turning off "incoming email scanning" took >>> care >>> of the problem. I had thought that disabling Norton autoprotect would >>> have >>> turned that off, but I guess I was wrong. I recall that I got a new >>> anti-virus update from Norton right before this problem started, but I >>> hadn't >>> "put two and two together". I suppose I should write to Symantec and let >>> them >>> know of this problem with their email scanner. >>> >>> Thanks again! >>> Chris >>> >>> >>> "Bruce Hagen" wrote: >>> >>>> Leave e-mail scanning turned off. Tools | Accounts | Mail | Properties >>>> | >>>> Advanced. Move the Time-out slider all the way to the right. >>>> >>>> Do you have Leave a copy of messages on the server checked? If so, make >>>> sure >>>> you have it set to delete after X days. >>>> >>>> If still no joy, you may have a damaged Inbox. Move any messages you >>>> wish to >>>> save to a user created folder. Then: >>>> >>>> Tools | Options | Maintenance | Store folder will reveal the location >>>> of >>>> your Outlook Express files. Press the Tab key to highlight the folder >>>> location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the >>>> location in the box - Click OK and you'll see the OE files. Otherwise, >>>> write >>>> the location down and navigate to it in Windows Explorer. >>>> >>>> In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default >>>> marked >>>> as hidden. To view these files in Explorer, you must enable Show Hidden >>>> Files and Folders under Start | Control Panel | Folder Options | View. >>>> >>>> With OE closed, find the DBX file for the folder in question >>>> {Inbox.dbx} and >>>> delete it. A new one will be created automatically when you open OE. >>>> >>>> Do not archive mail in default OE folders. They will eventually become >>>> corrupt. Create your own user defined folders for storing mail and move >>>> your >>>> mail to them. Empty Deleted Items folder regularly. Keep user created >>>> folders under 100MB, and Default folders as empty as is feasible. >>>> >>>> After you are done, follow up by compacting your folders manually while >>>> working *offline* and do it often. >>>> >>>> Click on Outlook Express at the top of the folder tree so no folders >>>> are >>>> open. Then: File | Work Offline (or double click Working Online in the >>>> Status Bar). File | Folder | Compact all folders. Don't touch anything >>>> until >>>> the compacting is completed. >>>> >>>> In Tools | Options | Maintenance: Uncheck Compact messages in >>>> background and >>>> leave it unchecked. {N/A if running XP/SP2}. >>>> -- >>>> Bruce Hagen >>>> MS MVP - Outlook Express >>>> ~IB-CA~ >>>> >>>> "cvarner" <cvarner@discussions.microsoft.com> wrote in message >>>> news:3FCCA971-6D3B-446D-9709-ACF75C40C15A@microsoft.com... >>>> > Just yesterday I started getting the below message when attempting to >>>> > download mail from my email server: >>>> > >>>> > Your server has unexpectedly terminated the connection. Possible >>>> > causes >>>> > for >>>> > this include server problems, network problems, or a long period of >>>> > inactivity. Account: 'Concentric', Server: 'pop3.cvarner.cnc.net', >>>> > Protocol: >>>> > POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F >>>> > >>>> > What's interesting is that I can still download my mail from my work >>>> > computer with the exact same account setup as on the home computer >>>> > where I >>>> > am >>>> > receiving this error message. I have been working with tech support >>>> > from >>>> > my >>>> > ISP, who had me delete my account in Outlook Express and re-create >>>> > it. We >>>> > tried several other settings for ports, etc. I have compacted all my >>>> > folders >>>> > in Outlook Express, tried turning off my Norton Anti-virus and >>>> > ZoneAlarm >>>> > firewall, moved all messages in my Inbox to a temporary folder, >>>> > re-booted >>>> > my >>>> > computer, all to no avail. I continue to get this message every time >>>> > I >>>> > attempt to download my email from that one account. It seems that >>>> > somehow >>>> > Outlook Express has gotten totally messed up on this one computer, >>>> > but not >>>> > on >>>> > my work computer. >>>> > >>>> > A bit of more information: The account I am attempting to access is >>>> > my old >>>> > dialup account which I have maintained so that I can keep my old >>>> > address. I am actually connected to the internet through Comcast >>>> > cable. >>>> > This >>>> > setup has been working for years, and only yesterday started this >>>> > error >>>> > situation. >>>> > >>>> > Thanks for any help! >>>> > Chris >>>> >>>> >> > > |
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