Hey guys, I've tried to download and install Windows Media Player 10 numerous
times only to be stopped during the final stages of installation. Each time
I get a message that says the player cannot install because it "failed to
pass windows logo testing". I hope somebody can help me with this, not sure
what to do. I would greatly appreciate your cooperation! Thanks, Don

Similar problem, have tried several times over past several months to
download Windows Media Player 10, and stops at final stage of installation
with message that Windows MP 10 "is not compatible with this version of
Windows. Using Windows XP, SP2, and the Microsoft download is supposedly set
up specifically for XP SP2. Called Microsoft, they passed the buck - and
claimed that it could be a Toshiba problem!! Their error message is not very
specific, no error code or direct lead to any solution. I may just delete
Windows Player completely. Has any one else found a solution for this?

"missouri_don" wrote:

> Hey guys, I've tried to download and install Windows Media Player 10 numerous
> times only to be stopped during the final stages of installation. Each time
> I get a message that says the player cannot install because it "failed to
> pass windows logo testing". I hope somebody can help me with this, not sure
> what to do. I would greatly appreciate your cooperation! Thanks, Don

Who exactly did you contact? You can reach me directly about this specific
issue at zachd at microsoft dot com. [As always, any other contact/request
for information should stick to the newsgroups.]

That message should mean you corrupted your system by deleting wmploc.dll
from your system32 directory. If you restore it from the dllcache on your
hard drive, you should be good to go again.

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
Now Playing: "Super Heroes" by "Daft Punk" in WMP10.
--

"Palos_larry" <Palos_larry@discussions.microsoft.com> wrote in message
news:156E0D56-9190-4350-85F7-7143BCD92B2F@microsoft.com...
> Similar problem, have tried several times over past several months to
> download Windows Media Player 10, and stops at final stage of installation
> with message that Windows MP 10 "is not compatible with this version of
> Windows. Using Windows XP, SP2, and the Microsoft download is supposedly
> set
> up specifically for XP SP2. Called Microsoft, they passed the buck - and
> claimed that it could be a Toshiba problem!! Their error message is not
> very
> specific, no error code or direct lead to any solution. I may just delete
> Windows Player completely. Has any one else found a solution for this?
>
> "missouri_don" wrote:
>
>> Hey guys, I've tried to download and install Windows Media Player 10
>> numerous
>> times only to be stopped during the final stages of installation. Each
>> time
>> I get a message that says the player cannot install because it "failed to
>> pass windows logo testing". I hope somebody can help me with this, not
>> sure
>> what to do. I would greatly appreciate your cooperation! Thanks, Don

I would suspect that you are not up to date on
http://windowsupdate.microsoft.com
, and that in particular your certificate store is out of date. Windows
Update should fix this.

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
Now Playing: "The Age of Punk (Daft Punk vs Daft Love)" by "Daft Punk" in
WMP10.
--

"missouri_don" <missouri_don@discussions.microsoft.com> wrote in message
news:A3545DE1-0C73-41BE-A0EA-3331669C3756@microsoft.com...
> Hey guys, I've tried to download and install Windows Media Player 10
> numerous
> times only to be stopped during the final stages of installation. Each
> time
> I get a message that says the player cannot install because it "failed to
> pass windows logo testing". I hope somebody can help me with this, not
> sure
> what to do. I would greatly appreciate your cooperation! Thanks, Don

zach:

I have wmploc.dll in the system32 directory.

I have updated Windows XP Home all that can. There are no other updates
available.

When I try to install WMP10, it appears to get almost all done and then I
get an error message that simply states it was unable to complete setup and
that I should run setupo again, which, if I do, the same thing happens. It
also asks me if I want to reinstall WMP10 from Windows Update site, which, if
I do that, the same thing happens as above with the same uninformative error
message.

It also will not allow me to revert to a previous version of WMP. If I try
to do that, I get an error message stating that it can't go back or something
like that.

I upgraded my Real Player install not long ago, but do not remember for sure
that WMP worked before that. (I do not use any media players that often.) I
suspect that Real Player has corrupted a registry entry or two that WMP10
install needs.

Help.

"zachd [ms]" wrote:

>
> Who exactly did you contact? You can reach me directly about this specific
> issue at zachd at microsoft dot com. [As always, any other contact/request
> for information should stick to the newsgroups.]
>
> That message should mean you corrupted your system by deleting wmploc.dll
> from your system32 directory. If you restore it from the dllcache on your
> hard drive, you should be good to go again.
>
> --
> (speaking for myself and doing this in my free time)
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> Now Playing: "Super Heroes" by "Daft Punk" in WMP10.
> --
>
> "Palos_larry" <Palos_larry@discussions.microsoft.com> wrote in message
> news:156E0D56-9190-4350-85F7-7143BCD92B2F@microsoft.com...
> > Similar problem, have tried several times over past several months to
> > download Windows Media Player 10, and stops at final stage of installation
> > with message that Windows MP 10 "is not compatible with this version of
> > Windows. Using Windows XP, SP2, and the Microsoft download is supposedly
> > set
> > up specifically for XP SP2. Called Microsoft, they passed the buck - and
> > claimed that it could be a Toshiba problem!! Their error message is not
> > very
> > specific, no error code or direct lead to any solution. I may just delete
> > Windows Player completely. Has any one else found a solution for this?
> >
> > "missouri_don" wrote:
> >
> >> Hey guys, I've tried to download and install Windows Media Player 10
> >> numerous
> >> times only to be stopped during the final stages of installation. Each
> >> time
> >> I get a message that says the player cannot install because it "failed to
> >> pass windows logo testing". I hope somebody can help me with this, not
> >> sure
> >> what to do. I would greatly appreciate your cooperation! Thanks, Don
>
>
>

By the way, WMP WAS working properly at one point a couple of months ago. I
think that was WMP9. When I realized it was no longer working, I tried to
update to WMP10 and started seeing the problem noted below in my first post.

By all appearances, WMP LOOKS like it is installed (icons, etc.) and when I
do a manual download of the install program and run it, it goes completely
through the setup seemingly successfully even to the point of askinng me
about default settings, etc. (However, it says it is the WMP 9 setup
program, NOT 10.)

When I click to finish the setup, I get an error message box that says WMP
is not installed properly and must be reinstalled (which I';ve done at least
30 times now).

Thanks.

Sam Johhnson - again

"Sam Johnson" wrote:

> zach:
>
> I have wmploc.dll in the system32 directory.
>
> I have updated Windows XP Home all that can. There are no other updates
> available.
>
> When I try to install WMP10, it appears to get almost all done and then I
> get an error message that simply states it was unable to complete setup and
> that I should run setupo again, which, if I do, the same thing happens. It
> also asks me if I want to reinstall WMP10 from Windows Update site, which, if
> I do that, the same thing happens as above with the same uninformative error
> message.
>
> It also will not allow me to revert to a previous version of WMP. If I try
> to do that, I get an error message stating that it can't go back or something
> like that.
>
> I upgraded my Real Player install not long ago, but do not remember for sure
> that WMP worked before that. (I do not use any media players that often.) I
> suspect that Real Player has corrupted a registry entry or two that WMP10
> install needs.
>
> Help.
>
> "zachd [ms]" wrote:
>
> >
> > Who exactly did you contact? You can reach me directly about this specific
> > issue at zachd at microsoft dot com. [As always, any other contact/request
> > for information should stick to the newsgroups.]
> >
> > That message should mean you corrupted your system by deleting wmploc.dll
> > from your system32 directory. If you restore it from the dllcache on your
> > hard drive, you should be good to go again.
> >
> > --
> > (speaking for myself and doing this in my free time)
> > See http://zachd.com/pss/pss.html for some helpful WMP info.
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> > Now Playing: "Super Heroes" by "Daft Punk" in WMP10.
> > --
> >
> > "Palos_larry" <Palos_larry@discussions.microsoft.com> wrote in message
> > news:156E0D56-9190-4350-85F7-7143BCD92B2F@microsoft.com...
> > > Similar problem, have tried several times over past several months to
> > > download Windows Media Player 10, and stops at final stage of installation
> > > with message that Windows MP 10 "is not compatible with this version of
> > > Windows. Using Windows XP, SP2, and the Microsoft download is supposedly
> > > set
> > > up specifically for XP SP2. Called Microsoft, they passed the buck - and
> > > claimed that it could be a Toshiba problem!! Their error message is not
> > > very
> > > specific, no error code or direct lead to any solution. I may just delete
> > > Windows Player completely. Has any one else found a solution for this?
> > >
> > > "missouri_don" wrote:
> > >
> > >> Hey guys, I've tried to download and install Windows Media Player 10
> > >> numerous
> > >> times only to be stopped during the final stages of installation. Each
> > >> time
> > >> I get a message that says the player cannot install because it "failed to
> > >> pass windows logo testing". I hope somebody can help me with this, not
> > >> sure
> > >> what to do. I would greatly appreciate your cooperation! Thanks, Don
> >
> >
> >

What happens if you run wmplayer.exe directly?

What lines containing "ERROR: " are in c:\windows\wmsetup.log?

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Sam Johnson" <SamJohnson@discussions.microsoft.com> wrote in message
news:C06DC0D3-728E-4501-B999-B09CB62A8E0A@microsoft.com...
> zach:
>
> I have wmploc.dll in the system32 directory.
>
> I have updated Windows XP Home all that can. There are no other updates
> available.
>
> When I try to install WMP10, it appears to get almost all done and then I
> get an error message that simply states it was unable to complete setup
> and
> that I should run setupo again, which, if I do, the same thing happens.
> It
> also asks me if I want to reinstall WMP10 from Windows Update site, which,
> if
> I do that, the same thing happens as above with the same uninformative
> error
> message.
>
> It also will not allow me to revert to a previous version of WMP. If I
> try
> to do that, I get an error message stating that it can't go back or
> something
> like that.
>
> I upgraded my Real Player install not long ago, but do not remember for
> sure
> that WMP worked before that. (I do not use any media players that often.)
> I
> suspect that Real Player has corrupted a registry entry or two that WMP10
> install needs.
>
> Help.
>
> "zachd [ms]" wrote:
>
>>
>> Who exactly did you contact? You can reach me directly about this
>> specific
>> issue at zachd at microsoft dot com. [As always, any other
>> contact/request
>> for information should stick to the newsgroups.]
>>
>> That message should mean you corrupted your system by deleting wmploc.dll
>> from your system32 directory. If you restore it from the dllcache on
>> your
>> hard drive, you should be good to go again.
>>
>> --
>> (speaking for myself and doing this in my free time)
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> Now Playing: "Super Heroes" by "Daft Punk" in WMP10.
>> --
>>
>> "Palos_larry" <Palos_larry@discussions.microsoft.com> wrote in message
>> news:156E0D56-9190-4350-85F7-7143BCD92B2F@microsoft.com...
>> > Similar problem, have tried several times over past several months to
>> > download Windows Media Player 10, and stops at final stage of
>> > installation
>> > with message that Windows MP 10 "is not compatible with this version of
>> > Windows. Using Windows XP, SP2, and the Microsoft download is
>> > supposedly
>> > set
>> > up specifically for XP SP2. Called Microsoft, they passed the buck -
>> > and
>> > claimed that it could be a Toshiba problem!! Their error message is
>> > not
>> > very
>> > specific, no error code or direct lead to any solution. I may just
>> > delete
>> > Windows Player completely. Has any one else found a solution for this?
>> >
>> > "missouri_don" wrote:
>> >
>> >> Hey guys, I've tried to download and install Windows Media Player 10
>> >> numerous
>> >> times only to be stopped during the final stages of installation.
>> >> Each
>> >> time
>> >> I get a message that says the player cannot install because it "failed
>> >> to
>> >> pass windows logo testing". I hope somebody can help me with this,
>> >> not
>> >> sure
>> >> what to do. I would greatly appreciate your cooperation! Thanks, Don
>>
>>
>>