.... and it's driving me batty! I'm on XP (2002) and using WM 10.

I'm playing a legit store bought CD but all information shows as unknown
(artist, album and tracks are listed as numbers). I click on find album info
to update, everything looks fine then I select finish and nothing saves.

I've even checked my privacy settings to make sure that I've ok'd automatic
updates and I have.

Even when I copy songs to my library information is not saved

WHAT GIVES? HOW CAN I FIX THIS?

I miss my old player.

Kimminy in SF wrote:
> .... and it's driving me batty! I'm on XP (2002) and using WM 10.
>
> I'm playing a legit store bought CD but all information shows as unknown
> (artist, album and tracks are listed as numbers). I click on find album info
> to update, everything looks fine then I select finish and nothing saves.
>
> I've even checked my privacy settings to make sure that I've ok'd automatic
> updates and I have.
>
> Even when I copy songs to my library information is not saved
>
> WHAT GIVES?

It's not a reliable feature. Sometimes works, sometimes not.

HOW CAN I FIX THIS?

Learn C++ and join the WMP team.

I have the same problem and there are a lot of posts in the Windows Media
General list about it too. No one is answering. Does anyone know how to
contact the WMP10 product manager? I have a brand new computer and should
not be having this problem. Oddly enough I have WMP10 on 2 other computers
and they don't have this problem.

Could someone *Please Help*?

"Kimminy in SF" wrote:

> ... and it's driving me batty! I'm on XP (2002) and using WM 10.
>
> I'm playing a legit store bought CD but all information shows as unknown
> (artist, album and tracks are listed as numbers). I click on find album info
> to update, everything looks fine then I select finish and nothing saves.
>
> I've even checked my privacy settings to make sure that I've ok'd automatic
> updates and I have.
>
> Even when I copy songs to my library information is not saved
>
> WHAT GIVES? HOW CAN I FIX THIS?
>
> I miss my old player.

The worst part about answering is when people don't pay attention and then
say nobody is answering. ;-)

To repeat myself:
===
If WMP won't update the album info:

If the Media Guide shows up in WMP, then that's good. If not, WMP can't
connect to the metadata servers and you need to fix WMP's connection
settings.
If clearing IE's Temporary Files cache using IE's settings menu helps
restore this, your IE cache was corrupt.
If running "regsvr32.exe wmp.dll" fixes this, you probably have a Dell.
If none of that works, you either have a security/permissions problem or
library corruption.
===

Hope that helps. =)

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Suzi" <Suzi@discussions.microsoft.com> wrote in message
news:67CA19FE-4FDA-46CA-B991-7E13058097A8@microsoft.com...
>I have the same problem and there are a lot of posts in the Windows Media
> General list about it too. No one is answering. Does anyone know how to
> contact the WMP10 product manager? I have a brand new computer and
> should
> not be having this problem. Oddly enough I have WMP10 on 2 other
> computers
> and they don't have this problem.
>
> Could someone *Please Help*?
>
> "Kimminy in SF" wrote:
>
>> ... and it's driving me batty! I'm on XP (2002) and using WM 10.
>>
>> I'm playing a legit store bought CD but all information shows as unknown
>> (artist, album and tracks are listed as numbers). I click on find album
>> info
>> to update, everything looks fine then I select finish and nothing saves.
>>
>> I've even checked my privacy settings to make sure that I've ok'd
>> automatic
>> updates and I have.
>>
>> Even when I copy songs to my library information is not saved
>>
>> WHAT GIVES? HOW CAN I FIX THIS?
>>
>> I miss my old player.

Well, I searched the posts here and in the general forum and if you posted a
response to this problem either I missed it or I didn't understand it.
Actually, I don't really understand all of what you are saying here, either.
I read your website, too.

Anyway, I ended up downloading WMP 10 and installing it over itself and
everytthing works now.

Maybe that will help the others with the same problem. Thanks for the
response. :-)

"zachd [ms]" wrote:

>
> The worst part about answering is when people don't pay attention and then
> say nobody is answering. ;-)
>
> To repeat myself:
> ===
> If WMP won't update the album info:
>
> If the Media Guide shows up in WMP, then that's good. If not, WMP can't
> connect to the metadata servers and you need to fix WMP's connection
> settings.
> If clearing IE's Temporary Files cache using IE's settings menu helps
> restore this, your IE cache was corrupt.
> If running "regsvr32.exe wmp.dll" fixes this, you probably have a Dell.
> If none of that works, you either have a security/permissions problem or
> library corruption.
> ===
>
> Hope that helps. =)
>
> --
> (speaking for myself and doing this in my free time)
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Suzi" <Suzi@discussions.microsoft.com> wrote in message
> news:67CA19FE-4FDA-46CA-B991-7E13058097A8@microsoft.com...
> >I have the same problem and there are a lot of posts in the Windows Media
> > General list about it too. No one is answering. Does anyone know how to
> > contact the WMP10 product manager? I have a brand new computer and
> > should
> > not be having this problem. Oddly enough I have WMP10 on 2 other
> > computers
> > and they don't have this problem.
> >
> > Could someone *Please Help*?
> >
> > "Kimminy in SF" wrote:
> >
> >> ... and it's driving me batty! I'm on XP (2002) and using WM 10.
> >>
> >> I'm playing a legit store bought CD but all information shows as unknown
> >> (artist, album and tracks are listed as numbers). I click on find album
> >> info
> >> to update, everything looks fine then I select finish and nothing saves.
> >>
> >> I've even checked my privacy settings to make sure that I've ok'd
> >> automatic
> >> updates and I have.
> >>
> >> Even when I copy songs to my library information is not saved
> >>
> >> WHAT GIVES? HOW CAN I FIX THIS?
> >>
> >> I miss my old player.
>
>
>

Suzi wrote:
> I have the same problem and there are a lot of posts in the Windows Media
> General list about it too. No one is answering.

This issue has had responses quite a few times since it started
appearing in v9, 2 1/2 years ago.

Does anyone know how to
> contact the WMP10 product manager? I have a brand new computer and should
> not be having this problem. Oddly enough I have WMP10 on 2 other computers
> and they don't have this problem.

It's been a recurring problem but hard to pin down. It may just start
working again spontaneously.

From what she said, I'm betting she had one of the "problem Dells". There's
something wrong in some certain Dells that get fixed up up if you simply
reregister wmp.dll - which a reinstall would do. But running "regsvr32
wmp.dll" is superior.

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Mike Williams" <mikew@em-vee-pee-ess.org> wrote in message
news:437DD87E.5000905@em-vee-pee-ess.org...
> Suzi wrote:
>> I have the same problem and there are a lot of posts in the Windows Media
>> General list about it too. No one is answering.
>
> This issue has had responses quite a few times since it started appearing
> in v9, 2 1/2 years ago.
>
> Does anyone know how to
>> contact the WMP10 product manager? I have a brand new computer and
>> should not be having this problem. Oddly enough I have WMP10 on 2 other
>> computers and they don't have this problem.
>
> It's been a recurring problem but hard to pin down. It may just start
> working again spontaneously.

Zach - THANKS !!! It worked !

"zachd [ms]" wrote:

>
> The worst part about answering is when people don't pay attention and then
> say nobody is answering. ;-)
>
> To repeat myself:
> ===
> If WMP won't update the album info:
>
> If the Media Guide shows up in WMP, then that's good. If not, WMP can't
> connect to the metadata servers and you need to fix WMP's connection
> settings.
> If clearing IE's Temporary Files cache using IE's settings menu helps
> restore this, your IE cache was corrupt.
> If running "regsvr32.exe wmp.dll" fixes this, you probably have a Dell.
> If none of that works, you either have a security/permissions problem or
> library corruption.
> ===
>
> Hope that helps. =)
>
> --
> (speaking for myself and doing this in my free time)
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Suzi" <Suzi@discussions.microsoft.com> wrote in message
> news:67CA19FE-4FDA-46CA-B991-7E13058097A8@microsoft.com...
> >I have the same problem and there are a lot of posts in the Windows Media
> > General list about it too. No one is answering. Does anyone know how to
> > contact the WMP10 product manager? I have a brand new computer and
> > should
> > not be having this problem. Oddly enough I have WMP10 on 2 other
> > computers
> > and they don't have this problem.
> >
> > Could someone *Please Help*?
> >
> > "Kimminy in SF" wrote:
> >
> >> ... and it's driving me batty! I'm on XP (2002) and using WM 10.
> >>
> >> I'm playing a legit store bought CD but all information shows as unknown
> >> (artist, album and tracks are listed as numbers). I click on find album
> >> info
> >> to update, everything looks fine then I select finish and nothing saves.
> >>
> >> I've even checked my privacy settings to make sure that I've ok'd
> >> automatic
> >> updates and I have.
> >>
> >> Even when I copy songs to my library information is not saved
> >>
> >> WHAT GIVES? HOW CAN I FIX THIS?
> >>
> >> I miss my old player.
>
>
>

Oh - I forget to tell you that what I did was re-run "regsvr32.exe wmp.dll".
It was that simple.

"zachd [ms]" wrote:

>
> The worst part about answering is when people don't pay attention and then
> say nobody is answering. ;-)
>
> To repeat myself:
> ===
> If WMP won't update the album info:
>
> If the Media Guide shows up in WMP, then that's good. If not, WMP can't
> connect to the metadata servers and you need to fix WMP's connection
> settings.
> If clearing IE's Temporary Files cache using IE's settings menu helps
> restore this, your IE cache was corrupt.
> If running "regsvr32.exe wmp.dll" fixes this, you probably have a Dell.
> If none of that works, you either have a security/permissions problem or
> library corruption.
> ===
>
> Hope that helps. =)
>
> --
> (speaking for myself and doing this in my free time)
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Suzi" <Suzi@discussions.microsoft.com> wrote in message
> news:67CA19FE-4FDA-46CA-B991-7E13058097A8@microsoft.com...
> >I have the same problem and there are a lot of posts in the Windows Media
> > General list about it too. No one is answering. Does anyone know how to
> > contact the WMP10 product manager? I have a brand new computer and
> > should
> > not be having this problem. Oddly enough I have WMP10 on 2 other
> > computers
> > and they don't have this problem.
> >
> > Could someone *Please Help*?
> >
> > "Kimminy in SF" wrote:
> >
> >> ... and it's driving me batty! I'm on XP (2002) and using WM 10.
> >>
> >> I'm playing a legit store bought CD but all information shows as unknown
> >> (artist, album and tracks are listed as numbers). I click on find album
> >> info
> >> to update, everything looks fine then I select finish and nothing saves.
> >>
> >> I've even checked my privacy settings to make sure that I've ok'd
> >> automatic
> >> updates and I have.
> >>
> >> Even when I copy songs to my library information is not saved
> >>
> >> WHAT GIVES? HOW CAN I FIX THIS?
> >>
> >> I miss my old player.
>
>
>