Media Player crashes when playing streamed or embedded files


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  #1  
Old 01-05-2006, 04:05 PM
Poparad
 
Posts: n/a
Default Media Player crashes when playing streamed or embedded files

This problem started out of the blue last week, since (to my knowledge)
nothing new has been installed or reconfigured on my computer in months.

The problem affects all media that is being streamed by the player. Files
saved to the local hard drive play just fine. If a video or audio file is
embedded in Internet Explorer, I will get a generic Windows crash pop up for
IE. If the file is external, clicking the link will bring up Media Player,
it will take a couple seconds to 'connect,' then a I will get a generic
Windows crash pop up for Media Player.

I'm using Media Player 9 on Windows 2000. I've tried reinstalling,
uninstalling patches and updates, completely reverting back to the original
system version (that does work), and just about everything else. I've
removed any codec packs on my computer, and I've also uninstalled Quicktime
and Real Player to make sure. There are no other programs designated for
media filetypes, so there isn't a sharing conflict.

I've seen a couple of other posts describing this exact problem, either with
no replies, or the solutions haven't worked for me (I don't have the codec
packs on my computer that the other users had which proved to be the culprit).

I cannot figure out how to fix this and I can't find any other resource with
fixes that work. Anyone have a guess?
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  #2  
Old 01-05-2006, 04:06 PM
zachd [ms]
 
Posts: n/a
Default Re: Media Player crashes when playing streamed or embedded files


Do you get the chance to send a crash report to MS?

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Poparad" <Poparad@discussions.microsoft.com> wrote in message
news:EEA8C877-956A-4FAB-98A5-4F61F3EAD6CF@microsoft.com...
> This problem started out of the blue last week, since (to my knowledge)
> nothing new has been installed or reconfigured on my computer in months.
>
> The problem affects all media that is being streamed by the player. Files
> saved to the local hard drive play just fine. If a video or audio file is
> embedded in Internet Explorer, I will get a generic Windows crash pop up
> for
> IE. If the file is external, clicking the link will bring up Media
> Player,
> it will take a couple seconds to 'connect,' then a I will get a generic
> Windows crash pop up for Media Player.
>
> I'm using Media Player 9 on Windows 2000. I've tried reinstalling,
> uninstalling patches and updates, completely reverting back to the
> original
> system version (that does work), and just about everything else. I've
> removed any codec packs on my computer, and I've also uninstalled
> Quicktime
> and Real Player to make sure. There are no other programs designated for
> media filetypes, so there isn't a sharing conflict.
>
> I've seen a couple of other posts describing this exact problem, either
> with
> no replies, or the solutions haven't worked for me (I don't have the codec
> packs on my computer that the other users had which proved to be the
> culprit).
>
> I cannot figure out how to fix this and I can't find any other resource
> with
> fixes that work. Anyone have a guess?



Reply With Quote
  #3  
Old 01-05-2006, 04:06 PM
Poparad
 
Posts: n/a
Default Re: Media Player crashes when playing streamed or embedded files



"zachd [ms]" wrote:

>
> Do you get the chance to send a crash report to MS?
>



Yes, and I have send reports quite frequently. The error reports mentions
the module "wininet.dll" in it as part of the crash.
Reply With Quote
  #4  
Old 01-05-2006, 04:06 PM
zachd [ms]
 
Posts: n/a
Default Re: Media Player crashes when playing streamed or embedded files


What's the crash bucket number-
http://zachd.com/pss/pss.html#bucket
?

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Poparad" <Poparad@discussions.microsoft.com> wrote in message
news:75BEF60C-C720-4160-9FBE-B458D69E2FC2@microsoft.com...
>
>
> "zachd [ms]" wrote:
>
>>
>> Do you get the chance to send a crash report to MS?
>>

>
>
> Yes, and I have send reports quite frequently. The error reports mentions
> the module "wininet.dll" in it as part of the crash.



Reply With Quote
  #5  
Old 01-05-2006, 04:06 PM
Poparad
 
Posts: n/a
Default Re: Media Player crashes when playing streamed or embedded files

I don't see anything labelled "Crash Bucket," but here is the info:

When WMP loads externally from IE and crashes, I get one error record:

Event Type: Error
Event Source: Microsoft Windows Media Player
Event Category: None
Event ID: 1000
Date: 11/22/2005
Time: 2:04:33 PM
User: N/A
Computer: JEREMEY
Description:
The description for Event ID ( 1000 ) in Source ( Microsoft Windows Media
Player ) cannot be found. The local computer may not have the necessary
registry information or message DLL files to display messages from a remote
computer. The following information is part of the event: wmplayer.exe,
9.0.0.2980, wininet.dll, 6.0.2800.1511, 00055371.

-------------------------------------


For embedded media in IE, I get two error records:

Event Type: Error
Event Source: Microsoft Internet Explorer
Event Category: None
Event ID: 1000
Date: 11/22/2005
Time: 2:09:35 PM
User: N/A
Computer: JEREMEY
Description:
The description for Event ID ( 1000 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the necessary
registry information or message DLL files to display messages from a remote
computer. The following information is part of the event: iexplore.exe,
6.0.2800.1106, wininet.dll, 6.0.2800.1511, 00055371.

-------------------------------------

Event Type: Error
Event Source: Microsoft Internet Explorer
Event Category: None
Event ID: 1001
Date: 11/22/2005
Time: 2:09:39 PM
User: N/A
Computer: JEREMEY
Description:
The description for Event ID ( 1001 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the necessary
registry information or message DLL files to display messages from a remote
computer. The following information is part of the event: 217847745.

-------------------------------------


I hope that helps.





"zachd [ms]" wrote:

>
> What's the crash bucket number-
> http://zachd.com/pss/pss.html#bucket
> ?
>
> --
> (speaking for myself and doing this in my free time)
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Poparad" <Poparad@discussions.microsoft.com> wrote in message
> news:75BEF60C-C720-4160-9FBE-B458D69E2FC2@microsoft.com...
> >
> >
> > "zachd [ms]" wrote:
> >
> >>
> >> Do you get the chance to send a crash report to MS?
> >>

> >
> >
> > Yes, and I have send reports quite frequently. The error reports mentions
> > the module "wininet.dll" in it as part of the crash.

>
>
>

Reply With Quote
  #6  
Old 01-05-2006, 04:06 PM
zachd [ms]
 
Posts: n/a
Default Re: Media Player crashes when playing streamed or embedded files


Did you send up the crash report? I see the crash bucket in our internal
tool, but there's no info with it - just that it's a crash in wininet. So
there's nothing really to go on there.

Is IE functioning normally... ?

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Poparad" <Poparad@discussions.microsoft.com> wrote in message
newsF77CC5F-EAD1-4371-9C97-F9F6BF9A4EC0@microsoft.com...
>I don't see anything labelled "Crash Bucket," but here is the info:
>
> When WMP loads externally from IE and crashes, I get one error record:
>
> Event Type: Error
> Event Source: Microsoft Windows Media Player
> Event Category: None
> Event ID: 1000
> Date: 11/22/2005
> Time: 2:04:33 PM
> User: N/A
> Computer: JEREMEY
> Description:
> The description for Event ID ( 1000 ) in Source ( Microsoft Windows Media
> Player ) cannot be found. The local computer may not have the necessary
> registry information or message DLL files to display messages from a
> remote
> computer. The following information is part of the event: wmplayer.exe,
> 9.0.0.2980, wininet.dll, 6.0.2800.1511, 00055371.
>
> -------------------------------------
>
>
> For embedded media in IE, I get two error records:
>
> Event Type: Error
> Event Source: Microsoft Internet Explorer
> Event Category: None
> Event ID: 1000
> Date: 11/22/2005
> Time: 2:09:35 PM
> User: N/A
> Computer: JEREMEY
> Description:
> The description for Event ID ( 1000 ) in Source ( Microsoft Internet
> Explorer ) cannot be found. The local computer may not have the necessary
> registry information or message DLL files to display messages from a
> remote
> computer. The following information is part of the event: iexplore.exe,
> 6.0.2800.1106, wininet.dll, 6.0.2800.1511, 00055371.
>
> -------------------------------------
>
> Event Type: Error
> Event Source: Microsoft Internet Explorer
> Event Category: None
> Event ID: 1001
> Date: 11/22/2005
> Time: 2:09:39 PM
> User: N/A
> Computer: JEREMEY
> Description:
> The description for Event ID ( 1001 ) in Source ( Microsoft Internet
> Explorer ) cannot be found. The local computer may not have the necessary
> registry information or message DLL files to display messages from a
> remote
> computer. The following information is part of the event: 217847745.
>
> -------------------------------------
>
>
> I hope that helps.
>
>
>
>
>
> "zachd [ms]" wrote:
>
>>
>> What's the crash bucket number-
>> http://zachd.com/pss/pss.html#bucket
>> ?
>>
>> --
>> (speaking for myself and doing this in my free time)
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "Poparad" <Poparad@discussions.microsoft.com> wrote in message
>> news:75BEF60C-C720-4160-9FBE-B458D69E2FC2@microsoft.com...
>> >
>> >
>> > "zachd [ms]" wrote:
>> >
>> >>
>> >> Do you get the chance to send a crash report to MS?
>> >>
>> >
>> >
>> > Yes, and I have send reports quite frequently. The error reports
>> > mentions
>> > the module "wininet.dll" in it as part of the crash.

>>
>>
>>



Reply With Quote
  #7  
Old 01-05-2006, 04:06 PM
Poparad
 
Posts: n/a
Default Re: Media Player crashes when playing streamed or embedded files

Everything else about IE is perfectly normal. I'm not having (and haven't
had for a long time) crash issues with anything on my computer, so it's not
like I have an unstable system or anything.

I've been thinking about what might've caused this, and I think it startd up
about the time that the automatic Windows Update in Win2k had some Media
Player updates. I think it was around this time that everything started
crashing, but as I mentioned earlier, uninstalling the patches don't remedy
the issue.

Thanks for your time with this though, it is a bit of a mystery problem.



"zachd [ms]" wrote:

>
> Did you send up the crash report? I see the crash bucket in our internal
> tool, but there's no info with it - just that it's a crash in wininet. So
> there's nothing really to go on there.
>
> Is IE functioning normally... ?
>
> --
> (speaking for myself and doing this in my free time)
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Poparad" <Poparad@discussions.microsoft.com> wrote in message
> newsF77CC5F-EAD1-4371-9C97-F9F6BF9A4EC0@microsoft.com...
> >I don't see anything labelled "Crash Bucket," but here is the info:
> >
> > When WMP loads externally from IE and crashes, I get one error record:
> >
> > Event Type: Error
> > Event Source: Microsoft Windows Media Player
> > Event Category: None
> > Event ID: 1000
> > Date: 11/22/2005
> > Time: 2:04:33 PM
> > User: N/A
> > Computer: JEREMEY
> > Description:
> > The description for Event ID ( 1000 ) in Source ( Microsoft Windows Media
> > Player ) cannot be found. The local computer may not have the necessary
> > registry information or message DLL files to display messages from a
> > remote
> > computer. The following information is part of the event: wmplayer.exe,
> > 9.0.0.2980, wininet.dll, 6.0.2800.1511, 00055371.
> >
> > -------------------------------------
> >
> >
> > For embedded media in IE, I get two error records:
> >
> > Event Type: Error
> > Event Source: Microsoft Internet Explorer
> > Event Category: None
> > Event ID: 1000
> > Date: 11/22/2005
> > Time: 2:09:35 PM
> > User: N/A
> > Computer: JEREMEY
> > Description:
> > The description for Event ID ( 1000 ) in Source ( Microsoft Internet
> > Explorer ) cannot be found. The local computer may not have the necessary
> > registry information or message DLL files to display messages from a
> > remote
> > computer. The following information is part of the event: iexplore.exe,
> > 6.0.2800.1106, wininet.dll, 6.0.2800.1511, 00055371.
> >
> > -------------------------------------
> >
> > Event Type: Error
> > Event Source: Microsoft Internet Explorer
> > Event Category: None
> > Event ID: 1001
> > Date: 11/22/2005
> > Time: 2:09:39 PM
> > User: N/A
> > Computer: JEREMEY
> > Description:
> > The description for Event ID ( 1001 ) in Source ( Microsoft Internet
> > Explorer ) cannot be found. The local computer may not have the necessary
> > registry information or message DLL files to display messages from a
> > remote
> > computer. The following information is part of the event: 217847745.
> >
> > -------------------------------------
> >
> >
> > I hope that helps.
> >
> >
> >
> >
> >
> > "zachd [ms]" wrote:
> >
> >>
> >> What's the crash bucket number-
> >> http://zachd.com/pss/pss.html#bucket
> >> ?
> >>
> >> --
> >> (speaking for myself and doing this in my free time)
> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> --
> >>
> >> "Poparad" <Poparad@discussions.microsoft.com> wrote in message
> >> news:75BEF60C-C720-4160-9FBE-B458D69E2FC2@microsoft.com...
> >> >
> >> >
> >> > "zachd [ms]" wrote:
> >> >
> >> >>
> >> >> Do you get the chance to send a crash report to MS?
> >> >>
> >> >
> >> >
> >> > Yes, and I have send reports quite frequently. The error reports
> >> > mentions
> >> > the module "wininet.dll" in it as part of the crash.
> >>
> >>
> >>

>
>
>

Reply With Quote
  #8  
Old 01-05-2006, 04:06 PM
Poparad
 
Posts: n/a
Default Re: Media Player crashes when playing streamed or embedded files

I had a brief power outage today and when I booted my computer up, the media
player problem completely vanished. Go figure. I just hope that it doesn't
return the next time I boot up...

Thanks for all of your help with this though, I greatly appreciated it.


- Jeremey Poparad



"Poparad" wrote:

> Everything else about IE is perfectly normal. I'm not having (and haven't
> had for a long time) crash issues with anything on my computer, so it's not
> like I have an unstable system or anything.
>
> I've been thinking about what might've caused this, and I think it startd up
> about the time that the automatic Windows Update in Win2k had some Media
> Player updates. I think it was around this time that everything started
> crashing, but as I mentioned earlier, uninstalling the patches don't remedy
> the issue.
>
> Thanks for your time with this though, it is a bit of a mystery problem.
>
>
>
> "zachd [ms]" wrote:
>
> >
> > Did you send up the crash report? I see the crash bucket in our internal
> > tool, but there's no info with it - just that it's a crash in wininet. So
> > there's nothing really to go on there.
> >
> > Is IE functioning normally... ?
> >
> > --
> > (speaking for myself and doing this in my free time)
> > See http://zachd.com/pss/pss.html for some helpful WMP info.
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> > --
> >
> > "Poparad" <Poparad@discussions.microsoft.com> wrote in message
> > newsF77CC5F-EAD1-4371-9C97-F9F6BF9A4EC0@microsoft.com...
> > >I don't see anything labelled "Crash Bucket," but here is the info:
> > >
> > > When WMP loads externally from IE and crashes, I get one error record:
> > >
> > > Event Type: Error
> > > Event Source: Microsoft Windows Media Player
> > > Event Category: None
> > > Event ID: 1000
> > > Date: 11/22/2005
> > > Time: 2:04:33 PM
> > > User: N/A
> > > Computer: JEREMEY
> > > Description:
> > > The description for Event ID ( 1000 ) in Source ( Microsoft Windows Media
> > > Player ) cannot be found. The local computer may not have the necessary
> > > registry information or message DLL files to display messages from a
> > > remote
> > > computer. The following information is part of the event: wmplayer.exe,
> > > 9.0.0.2980, wininet.dll, 6.0.2800.1511, 00055371.
> > >
> > > -------------------------------------
> > >
> > >
> > > For embedded media in IE, I get two error records:
> > >
> > > Event Type: Error
> > > Event Source: Microsoft Internet Explorer
> > > Event Category: None
> > > Event ID: 1000
> > > Date: 11/22/2005
> > > Time: 2:09:35 PM
> > > User: N/A
> > > Computer: JEREMEY
> > > Description:
> > > The description for Event ID ( 1000 ) in Source ( Microsoft Internet
> > > Explorer ) cannot be found. The local computer may not have the necessary
> > > registry information or message DLL files to display messages from a
> > > remote
> > > computer. The following information is part of the event: iexplore.exe,
> > > 6.0.2800.1106, wininet.dll, 6.0.2800.1511, 00055371.
> > >
> > > -------------------------------------
> > >
> > > Event Type: Error
> > > Event Source: Microsoft Internet Explorer
> > > Event Category: None
> > > Event ID: 1001
> > > Date: 11/22/2005
> > > Time: 2:09:39 PM
> > > User: N/A
> > > Computer: JEREMEY
> > > Description:
> > > The description for Event ID ( 1001 ) in Source ( Microsoft Internet
> > > Explorer ) cannot be found. The local computer may not have the necessary
> > > registry information or message DLL files to display messages from a
> > > remote
> > > computer. The following information is part of the event: 217847745.
> > >
> > > -------------------------------------
> > >
> > >
> > > I hope that helps.
> > >
> > >
> > >
> > >
> > >
> > > "zachd [ms]" wrote:
> > >
> > >>
> > >> What's the crash bucket number-
> > >> http://zachd.com/pss/pss.html#bucket
> > >> ?
> > >>
> > >> --
> > >> (speaking for myself and doing this in my free time)
> > >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> > >> This posting is provided "AS IS" with no warranties, and confers no
> > >> rights.
> > >> --
> > >>
> > >> "Poparad" <Poparad@discussions.microsoft.com> wrote in message
> > >> news:75BEF60C-C720-4160-9FBE-B458D69E2FC2@microsoft.com...
> > >> >
> > >> >
> > >> > "zachd [ms]" wrote:
> > >> >
> > >> >>
> > >> >> Do you get the chance to send a crash report to MS?
> > >> >>
> > >> >
> > >> >
> > >> > Yes, and I have send reports quite frequently. The error reports
> > >> > mentions
> > >> > the module "wininet.dll" in it as part of the crash.
> > >>
> > >>
> > >>

> >
> >
> >

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Media Player crashes when playing streamed or embedded files