Windows Media Player 10 stopped working on one machine for users. This
PC is set up for two users besides Administrator. WMP works perfectly only
for Administrator. An error message stating "Internal System Error" pops up.

It is not possible to ascertain when this started to happen as WMP is rarely
used on this PC. The error was found by accident when the users wanted to
check out a DV-AVI file. File permissions and user privileges were checked,
and SFC /scannow, CHKDSK /F, Adaware, SpyBot were run to discount any
malware and system file problems. None were found. WMP 10 was also
reinstalled without any change.

No system or software changes have been made on this Windows XP Professional
(SP2) PC except for MS updates. However, it is recalled that WMP worked
perfectly earlier.

Any insight on what to look for would be greatly appreciated.

Regards and thanks in advance.

Avatar

Avatar wrote:
> Windows Media Player 10 stopped working on one machine for users. This
> PC is set up for two users besides Administrator. WMP works perfectly only
> for Administrator. An error message stating "Internal System Error" pops up.
>
> It is not possible to ascertain when this started to happen as WMP is rarely
> used on this PC. The error was found by accident when the users wanted to
> check out a DV-AVI file. File permissions and user privileges were checked,
> and SFC /scannow, CHKDSK /F, Adaware, SpyBot were run to discount any
> malware and system file problems. None were found. WMP 10 was also
> reinstalled without any change.
>
> No system or software changes have been made on this Windows XP Professional
> (SP2) PC except for MS updates. However, it is recalled that WMP worked
> perfectly earlier.
>
> Any insight on what to look for would be greatly appreciated.

Is it Internal System Error or Internal Application Error? Is an error
code included?

If the latter, try
http://www.opentechsupport.net/forum...c/27451-1.html

Have any codec packs been downloaded?

My Response at Bottom:

"Mike Williams" <mikew@m-v-p-s.org.null> wrote in message
news:43AF9F7B.9070407@m-v-p-s.org.null...
> Avatar wrote:
>> Windows Media Player 10 stopped working on one machine for users. This
>> PC is set up for two users besides Administrator. WMP works perfectly
>> only
>> for Administrator. An error message stating "Internal System Error" pops
>> up.
>>
>> It is not possible to ascertain when this started to happen as WMP is
>> rarely
>> used on this PC. The error was found by accident when the users wanted to
>> check out a DV-AVI file. File permissions and user privileges were
>> checked,
>> and SFC /scannow, CHKDSK /F, Adaware, SpyBot were run to discount any
>> malware and system file problems. None were found. WMP 10 was also
>> reinstalled without any change.
>>
>> No system or software changes have been made on this Windows XP
>> Professional
>> (SP2) PC except for MS updates. However, it is recalled that WMP worked
>> perfectly earlier.
>>
>> Any insight on what to look for would be greatly appreciated.
>
> Is it Internal System Error or Internal Application Error? Is an error
> code included?
>
> If the latter, try
> http://www.opentechsupport.net/forum...c/27451-1.html
>
> Have any codec packs been downloaded?


Thanks for the quick response. Reading your letter I think it says "internal
application error" - as much as I remember what I learned from one user
earlier today. I would have to wait till tomorrow to find out after I get to
the PC.

The link you provided is indeed very informative. I shall certainly try out
re-registering the relevant JS and VBS dlls, and will post the results back
by tomorrow morning (in about 8 hours from now).

No codec packs were downloaded, at least not recently, AFAIK. The only
codecs installed are the DivX 6, XVid, 3Vix, OGG - and that was several
months back, while assembling and setting up the PC.

Regards and thanks again.

Avatar

Hi Mike,

Thanks very much for the informative link. I was just not able to get WMP to
work after re-registering the dlls!

What was done instead was restore the system from a two-month old archived
Acronis disk image (after offloading current documents and files, first!).
This was on the assumption that the error was not existent then.

That worked - and an up-to-date image was created again after installing all
available MS and other software updates. Whoever neglected to discard the
old outdated system image provided the unlikely solution!

Regards and thanks again.

Avatar





"Mike Williams" <mikew@m-v-p-s.org.null> wrote in message
news:43AF9F7B.9070407@m-v-p-s.org.null...
> Avatar wrote:
>> Windows Media Player 10 stopped working on one machine for users. This
>> PC is set up for two users besides Administrator. WMP works perfectly
>> only
>> for Administrator. An error message stating "Internal System Error" pops
>> up.
>>
>> It is not possible to ascertain when this started to happen as WMP is
>> rarely
>> used on this PC. The error was found by accident when the users wanted to
>> check out a DV-AVI file. File permissions and user privileges were
>> checked,
>> and SFC /scannow, CHKDSK /F, Adaware, SpyBot were run to discount any
>> malware and system file problems. None were found. WMP 10 was also
>> reinstalled without any change.
>>
>> No system or software changes have been made on this Windows XP
>> Professional
>> (SP2) PC except for MS updates. However, it is recalled that WMP worked
>> perfectly earlier.
>>
>> Any insight on what to look for would be greatly appreciated.
>
> Is it Internal System Error or Internal Application Error? Is an error
> code included?
>
> If the latter, try
> http://www.opentechsupport.net/forum...c/27451-1.html
>
> Have any codec packs been downloaded?