Hi everyone. I am hoping that you can help me with my problem.

I recently upgraded the DRM version on my WMP 10 so that I could use videos
from totalvid.com. It worked fine but after I listened to a movie on my
headphones, the speakers (integrated) stopped working on my PC. The sound
plays fine through the headphones but nothing through the speakers.
Occasionally, they work again but 99% of the time they do not. I have had
WMP 10 for quite some time with no issue (however, I always use Winamp vs WMP
so I am not sure that I every used WMP 10). The sound also works when I link
to my TV via a HP media cable.

This effects everything - system sounds, CDs, mp3s, movies, ... I have
upgraded the sound card driver through windows update, checked that nothing
is on mute, checked for conflicts in device manager.

My guess is that something happened when I upgraded the DRM but I can not
figure it out - any ideas? I have searched the FAQs and Knowledge bases to
no avail.

I am running a Compaq Presario R3000 laptop with WMP 10.00.00.3802. I have
1.5 GB of RAM. I run up to date Norton Internet Security/Firewall and Spybot
so doubt it is a virus issue.

HELP!

thx

Brad

Sorry - forgot my operating system. I am running XP Home SP2

"Brad" wrote:

> Hi everyone. I am hoping that you can help me with my problem.
>
> I recently upgraded the DRM version on my WMP 10 so that I could use videos
> from totalvid.com. It worked fine but after I listened to a movie on my
> headphones, the speakers (integrated) stopped working on my PC. The sound
> plays fine through the headphones but nothing through the speakers.
> Occasionally, they work again but 99% of the time they do not. I have had
> WMP 10 for quite some time with no issue (however, I always use Winamp vs WMP
> so I am not sure that I every used WMP 10). The sound also works when I link
> to my TV via a HP media cable.
>
> This effects everything - system sounds, CDs, mp3s, movies, ... I have
> upgraded the sound card driver through windows update, checked that nothing
> is on mute, checked for conflicts in device manager.
>
> My guess is that something happened when I upgraded the DRM but I can not
> figure it out - any ideas? I have searched the FAQs and Knowledge bases to
> no avail.
>
> I am running a Compaq Presario R3000 laptop with WMP 10.00.00.3802. I have
> 1.5 GB of RAM. I run up to date Norton Internet Security/Firewall and Spybot
> so doubt it is a virus issue.
>
> HELP!
>
> thx
>
> Brad

On Fri, 30 Dec 2005 08:24:02 -0800, "Brad"
<Brad@discussions.microsoft.com> wrote:

>Hi everyone. I am hoping that you can help me with my problem.
>
>I recently upgraded the DRM version on my WMP 10 so that I could use videos
>from totalvid.com. It worked fine but after I listened to a movie on my
>headphones, the speakers (integrated) stopped working on my PC. The sound
>plays fine through the headphones but nothing through the speakers.

Software updates are extremely unlikely to be related to your problem,
which is hardware. Usually, plugging in headphones will cut out the
speakers, because you wouldn't want to use both at once.

So does it work if you leave the headphones unplugged ?

If not I'd suspect some sound card option to send to speakers is on
mute. Go to your volume control Start -> Programs -> Accessories ->
Entertainment -> Volume control.

If you choose Options -> Properties and make sure you're seeing adjust
volume for playback, then you should see the various mixer sliders.

On my machine at least, I can choose a global volume, as well as Wave
volume, and under each slider is a mute button. Perhaps you have a
separate slider for headphone and speaker volume there.

Cheers - Neil

Thanks for the suggestion. Unfortunately, I checked that - nothing is on
mute - either the master mute or any of the channels.

Also - just to clarify, the speakers do not work when the headphones are
unplugged. They always worked fine in the past until this problem started
(off when headphones in, on when headphones out).

Any other ideas?

thx

"Neil Smith [MVP Digital Media]" wrote:

> On Fri, 30 Dec 2005 08:24:02 -0800, "Brad"
> <Brad@discussions.microsoft.com> wrote:
>
> >Hi everyone. I am hoping that you can help me with my problem.
> >
> >I recently upgraded the DRM version on my WMP 10 so that I could use videos
> >from totalvid.com. It worked fine but after I listened to a movie on my
> >headphones, the speakers (integrated) stopped working on my PC. The sound
> >plays fine through the headphones but nothing through the speakers.
>
> Software updates are extremely unlikely to be related to your problem,
> which is hardware. Usually, plugging in headphones will cut out the
> speakers, because you wouldn't want to use both at once.
>
> So does it work if you leave the headphones unplugged ?
>
> If not I'd suspect some sound card option to send to speakers is on
> mute. Go to your volume control Start -> Programs -> Accessories ->
> Entertainment -> Volume control.
>
> If you choose Options -> Properties and make sure you're seeing adjust
> volume for playback, then you should see the various mixer sliders.
>
> On my machine at least, I can choose a global volume, as well as Wave
> volume, and under each slider is a mute button. Perhaps you have a
> separate slider for headphone and speaker volume there.
>
> Cheers - Neil
>

On Fri, 30 Dec 2005 12:52:02 -0800, "brad"
<brad@discussions.microsoft.com> wrote:

>Thanks for the suggestion. Unfortunately, I checked that - nothing is on
>mute - either the master mute or any of the channels.
>
>Also - just to clarify, the speakers do not work when the headphones are
>unplugged. They always worked fine in the past until this problem started
>(off when headphones in, on when headphones out).
>
>Any other ideas?

No, sorry - I think they must just be broken. Perhaps the headphone
switch-out (the small contact that shuts off the speakers when
headphones are inserted) has become worn or bent.

Can you use external speakers, plugged in to the line-out socket of
your sound card (if you have one) ?

Cheers - Neil