I also had issues with the MRT install last night. When I logged on this
morning, the PC (XP-Pro) said it couldn't access the profile (local), and
that it was going to create a temp profile for me. It did that, and it marked
my old profile as "Backup". When I discovered the MRT.EXE still running
(after 6 hrs or so), I first tried to restart the system. It didn't want to
restart because it was "Installing Update (2 of 2)". After about 30 minutes
of that, I power cycled, and amazingly, everything fixed itself. I could log
on using my previous profiles, and it had cleaned up the temporary profiles.

From another PC (that was not running last night), I ran Microsoft update,
and selected the MRT. It downloaded, got about half-way through installing,
and just sat there, pegging the CPU. After a couple of hours, I killed that
process. At that time, the Microsoft Update dialog completed, and it appears
that all is well.

I've warned others at work about this. I actually called Microsoft, and got
a case number, but after about 40 min on hold, I gave up. (I was told there
was a zero wait time. Maybe I misunderstood what they meant by zero.)

"Russel" wrote:

> Windows Malicious Software Removal Tool Nov 2005 (KB890830) downloads but
> installation freezes half way thru.
> Update History shows "failed to install" - When I click on "x?" to find out
> how to solve the problem, nothing happens.
> (If I check again for new updates, I'm advised that none are available.)
> I have Norton Security/Anti-Virus Protection - working OK.

Rich (and others on this thread),

I'm sorry to hear you had a poor support experience when you contacted
Microsoft earlier today.

Can you please send me a mail at mattbrav@microsoft.com ? I'd like to
follow-up with you to investigate this issue ASAP.

Thanks,
Matt Braverman
Security Technology Unit
Microsoft Corporation

"Rich" <Rich@discussions.microsoft.com> wrote in message
news:488451CD-BE06-4DB9-A29D-4D79FAD6CA23@microsoft.com...
>I also had issues with the MRT install last night. When I logged on this
> morning, the PC (XP-Pro) said it couldn't access the profile (local), and
> that it was going to create a temp profile for me. It did that, and it
> marked
> my old profile as "Backup". When I discovered the MRT.EXE still running
> (after 6 hrs or so), I first tried to restart the system. It didn't want
> to
> restart because it was "Installing Update (2 of 2)". After about 30
> minutes
> of that, I power cycled, and amazingly, everything fixed itself. I could
> log
> on using my previous profiles, and it had cleaned up the temporary
> profiles.
>
> From another PC (that was not running last night), I ran Microsoft update,
> and selected the MRT. It downloaded, got about half-way through
> installing,
> and just sat there, pegging the CPU. After a couple of hours, I killed
> that
> process. At that time, the Microsoft Update dialog completed, and it
> appears
> that all is well.
>
> I've warned others at work about this. I actually called Microsoft, and
> got
> a case number, but after about 40 min on hold, I gave up. (I was told
> there
> was a zero wait time. Maybe I misunderstood what they meant by zero.)
>
> "Russel" wrote:
>
>> Windows Malicious Software Removal Tool Nov 2005 (KB890830) downloads but
>> installation freezes half way thru.
>> Update History shows "failed to install" - When I click on "x?" to find
>> out
>> how to solve the problem, nothing happens.
>> (If I check again for new updates, I'm advised that none are available.)
>> I have Norton Security/Anti-Virus Protection - working OK.

Please keep us posted, too, Matt.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Matthew Braverman [MSFT] wrote:
> Rich (and others on this thread),
>
> I'm sorry to hear you had a poor support experience when you contacted
> Microsoft earlier today.
>
> Can you please send me a mail at mattbrav@microsoft.com ? I'd like to
> follow-up with you to investigate this issue ASAP.
>
> Thanks,
> Matt Braverman
> Security Technology Unit
> Microsoft Corporation
>
> "Rich" <Rich@discussions.microsoft.com> wrote in message
> news:488451CD-BE06-4DB9-A29D-4D79FAD6CA23@microsoft.com...
> > I also had issues with the MRT install last night. When I logged on this
> > morning, the PC (XP-Pro) said it couldn't access the profile (local),
> > and that it was going to create a temp profile for me. It did that, and
> > it marked
> > my old profile as "Backup". When I discovered the MRT.EXE still running
> > (after 6 hrs or so), I first tried to restart the system. It didn't want
> > to
> > restart because it was "Installing Update (2 of 2)". After about 30
> > minutes
> > of that, I power cycled, and amazingly, everything fixed itself. I could
> > log
> > on using my previous profiles, and it had cleaned up the temporary
> > profiles.
> >
> > From another PC (that was not running last night), I ran Microsoft
> > update, and selected the MRT. It downloaded, got about half-way through
> > installing,
> > and just sat there, pegging the CPU. After a couple of hours, I killed
> > that
> > process. At that time, the Microsoft Update dialog completed, and it
> > appears
> > that all is well.
> >
> > I've warned others at work about this. I actually called Microsoft, and
> > got
> > a case number, but after about 40 min on hold, I gave up. (I was told
> > there
> > was a zero wait time. Maybe I misunderstood what they meant by zero.)
> >
> > "Russel" wrote:
> >
> > > Windows Malicious Software Removal Tool Nov 2005 (KB890830) downloads
> > > but installation freezes half way thru.
> > > Update History shows "failed to install" - When I click on "x?" to
> > > find out
> > > how to solve the problem, nothing happens.
> > > (If I check again for new updates, I'm advised that none are
> > > available.) I have Norton Security/Anti-Virus Protection - working OK.