In reponse to this entire thread...I'm running Server 2003 as well, and am
having the same issues.

NOTE: I have NOT moved my program files directory. (While i do have
multiple program file directories...the registry has not been modified. THe
registry, AND IE still resides on the systemroot drive (C:\)) (C:\program
files\)

Interesting yes?
Either way, if moving the program files directory causes this update to
fail, it isn't the admin's responsibility to have to MOVE all of that data to
C: just to install this update. WHere is Microsoft or the Corp that
developed this patch?

It's their problem, not ours.

Could a representative from Microsoft please make a statement on the issue?

(I even called support over the phone, and they simply told me to search
these newsgroups! Horrible service! Why do we pay for these products?)

Thank you all for your time.

"ash" wrote:

> i uploaded this when first available, and despite being repeatedly notified
> that it is ready to install, this fails when done both automatically or
> manually
>
> all i get is a splash screen telling me it was "unable to be installed" - no
> error code, no other info
>
> my machine runs xp home sp2 and all embellishments - no other patches have
> failed to work; i run avast antivirus, zone alarm firewall, and don't have
> windows security turned on
>
> any ideas ? i don't use ie6, although it is installed and tells me version
> 6.0.2900.2180 (etc) with sp2
>
> i am not a luddite, but if the solution is major - will it matter if i
> ignore it, given that i am happier with firefox anyway
>
> thx in anticipation

"Matt Callaghan" <MattCallaghan@discussions.microsoft.com> schrieb:

> In reponse to this entire thread...I'm running Server 2003 as well, and am
> having the same issues.
>
> NOTE: I have NOT moved my program files directory.

Then you have a different issue - or you'd moved %programfiles%

Have a look into the KB896688.log file to be found in the Windows
folder.

Bye,
Freudi

Interesting.

Well I took a look into the log file as you suggested.

At the very bottom there is this error code:

5.078: Update.exe extended error code = 0xf201

That's the last line.

That error code doesn't 'seem' to exist when i Google it and associate it
with the KB896688 update.

NOTE3: I also have not changed any of the environment variables.
NOTE4: Re-checking: Program Files is indeed still in the C:\ drive.

Wonder what this could be...

"Ottmar Freudenberger" wrote:

> "Matt Callaghan" <MattCallaghan@discussions.microsoft.com> schrieb:
>
> > In reponse to this entire thread...I'm running Server 2003 as well, and am
> > having the same issues.
> >
> > NOTE: I have NOT moved my program files directory.
>
> Then you have a different issue - or you'd moved %programfiles%
>
> Have a look into the KB896688.log file to be found in the Windows
> folder.
>
> Bye,
> Freudi
>

"Matt Callaghan" <MattCallaghan@discussions.microsoft.com> schrieb:

> Well I took a look into the log file as you suggested.
>
> At the very bottom there is this error code:
>
> 5.078: Update.exe extended error code = 0xf201
>
> That's the last line.

There are some other lines in the log file, right? Please post the
last 30 lines.

Have a look on the following thread too:
http://google.com/groups?threadm=eE$bArT0FHA.3924@TK2MSFTNGP14.phx.g bl
Peter's problem has been solved by uninstalling VirusScan
http://google.com/groups?selm=eK9rBM...tngp13.phx.gbl

Bye,
Freudi

"Matt Callaghan" <MattCallaghan@discussions.microsoft.com> wrote in message
news:81565181-FBC1-44F7-B3F8-598DF2CC9176@microsoft.com...
> Interesting.
>
> Well I took a look into the log file as you suggested.
>
> At the very bottom there is this error code:
>
> 5.078: Update.exe extended error code = 0xf201
>
> That's the last line.


The line before it will explain what that extended error code means.

Alternatively, convert it to decimal and do a web search with that:

http://www.microsoft.com/technet/pro.../winupdte.mspx
<quote>
61953
STATUS_READY_TO_INSTALL


</quote>

(MSN search for
61953 site:microsoft.com language:en
)


HTH

Robert Aldwinckle
---