CD ROM NEC NR-7900A not working

I bought a Dell PC and been running for a couple years. Suddenly, the CD ROM
stopped working. When I click Add Hardware, the CD ROM has a yellow ! on it.
If I click it, it says:
"Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)"

I have tried lots of trouble shooting (delete device, Windows Update, etc.)
but nothing seems to work - I cannot find the driver. I emailed NEC and they
replied:

"ATAPI drives have not required drive specific drivers since Windows 95 came
out. The operating system will provide the basic support for the drive to
operate as a CD-ROM drive. The ability of the drive to play/read DVD disks
will require a DVD decoding program, such as PowerDVD, WinDVD or SoftDVD.
The ability of the drive to burn CD/DVD media will require a burning
program, such as Nero or EZ CD Creator. However, as NEC does not sell to
retail channels, our drives are sold as OEM products only. This means the
drive is shipped with no mounting hardware or software of any kind. This
means the OEM computer manufacturer, or any retailer that may happen to get
these drives, would have to bundle some form of software with the drive.
Since it is not required that they do this, if software was not bundled with
the unit, you will need to obtain the software yourself.
Note: The above listed programs are not being supplied as recommendations
and are only provided as examples of the types of software you will need to
utilize the drive's functions.

Warranty services and technical support for the end users of NEC's OEM disk
drives are the responsibility of the distributor, wholesaler or retailer
from which the unit was purchased. Please return Defective Disk Drives to
the point of purchase."

Should I just junk the CD ROM and buy another?

Hi patrick,

Although this is not the most appropriate newsgroup in which to post your
question, as this newsgroup is dedicated to problems with Windows Update,
give this a read before you end up junking your CDROM drive:

CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19,
Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=314060
(please note that although the article references Easy CD Creator, there are
other third-party software packages that will cause the same "problem" to
occur).

If you don't want to manually edit the registry, you can d/load and run the
registry patch that is available here:
http://aumha.org/win5/a/xpcd.php#problems
(look at the second "problem")

If the above doesn't rectify the problem, might I suggest that you post your
question to the microsoft.public.windowsxp.hardware newsgroup.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"patrick" <patrick@discussions.microsoft.com> wrote in message
news:C8B1673C-1811-42D1-A191-06E8E17D8472@microsoft.com...
> I bought a Dell PC and been running for a couple years. Suddenly, the CD
ROM
> stopped working. When I click Add Hardware, the CD ROM has a yellow ! on
it.
> If I click it, it says:
> "Windows cannot load the device driver for this hardware. The driver may
be
> corrupted or missing. (Code 39)"
>
> I have tried lots of trouble shooting (delete device, Windows Update,
etc.)
> but nothing seems to work - I cannot find the driver. I emailed NEC and
they
> replied:
>
> "ATAPI drives have not required drive specific drivers since Windows 95
came
> out. The operating system will provide the basic support for the drive to
> operate as a CD-ROM drive. The ability of the drive to play/read DVD disks
> will require a DVD decoding program, such as PowerDVD, WinDVD or SoftDVD.
> The ability of the drive to burn CD/DVD media will require a burning
> program, such as Nero or EZ CD Creator. However, as NEC does not sell to
> retail channels, our drives are sold as OEM products only. This means the
> drive is shipped with no mounting hardware or software of any kind. This
> means the OEM computer manufacturer, or any retailer that may happen to
get
> these drives, would have to bundle some form of software with the drive.
> Since it is not required that they do this, if software was not bundled
with
> the unit, you will need to obtain the software yourself.
> Note: The above listed programs are not being supplied as recommendations
> and are only provided as examples of the types of software you will need
to
> utilize the drive's functions.
>
> Warranty services and technical support for the end users of NEC's OEM
disk
> drives are the responsibility of the distributor, wholesaler or retailer
> from which the unit was purchased. Please return Defective Disk Drives to
> the point of purchase."
>
> Should I just junk the CD ROM and buy another?

Patti - thanks SOOOOOO much. It worked perfectly!!!
Patrick

"Patti MacLeod" wrote:

> Hi patrick,
>
> Although this is not the most appropriate newsgroup in which to post your
> question, as this newsgroup is dedicated to problems with Windows Update,
> give this a read before you end up junking your CDROM drive:
>
> CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19,
> Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
> http://support.microsoft.com/default.aspx?scid=314060
> (please note that although the article references Easy CD Creator, there are
> other third-party software packages that will cause the same "problem" to
> occur).
>
> If you don't want to manually edit the registry, you can d/load and run the
> registry patch that is available here:
> http://aumha.org/win5/a/xpcd.php#problems
> (look at the second "problem")
>
> If the above doesn't rectify the problem, might I suggest that you post your
> question to the microsoft.public.windowsxp.hardware newsgroup.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "patrick" <patrick@discussions.microsoft.com> wrote in message
> news:C8B1673C-1811-42D1-A191-06E8E17D8472@microsoft.com...
> > I bought a Dell PC and been running for a couple years. Suddenly, the CD
> ROM
> > stopped working. When I click Add Hardware, the CD ROM has a yellow ! on
> it.
> > If I click it, it says:
> > "Windows cannot load the device driver for this hardware. The driver may
> be
> > corrupted or missing. (Code 39)"
> >
> > I have tried lots of trouble shooting (delete device, Windows Update,
> etc.)
> > but nothing seems to work - I cannot find the driver. I emailed NEC and
> they
> > replied:
> >
> > "ATAPI drives have not required drive specific drivers since Windows 95
> came
> > out. The operating system will provide the basic support for the drive to
> > operate as a CD-ROM drive. The ability of the drive to play/read DVD disks
> > will require a DVD decoding program, such as PowerDVD, WinDVD or SoftDVD.
> > The ability of the drive to burn CD/DVD media will require a burning
> > program, such as Nero or EZ CD Creator. However, as NEC does not sell to
> > retail channels, our drives are sold as OEM products only. This means the
> > drive is shipped with no mounting hardware or software of any kind. This
> > means the OEM computer manufacturer, or any retailer that may happen to
> get
> > these drives, would have to bundle some form of software with the drive.
> > Since it is not required that they do this, if software was not bundled
> with
> > the unit, you will need to obtain the software yourself.
> > Note: The above listed programs are not being supplied as recommendations
> > and are only provided as examples of the types of software you will need
> to
> > utilize the drive's functions.
> >
> > Warranty services and technical support for the end users of NEC's OEM
> disk
> > drives are the responsibility of the distributor, wholesaler or retailer
> > from which the unit was purchased. Please return Defective Disk Drives to
> > the point of purchase."
> >
> > Should I just junk the CD ROM and buy another?
>
>
>

You're very welcome! :-)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"patrick" <patrick@discussions.microsoft.com> wrote in message
news:6A3E7F25-C94D-45F9-AFE9-61CA826FFB78@microsoft.com...
> Patti - thanks SOOOOOO much. It worked perfectly!!!
> Patrick
>
> "Patti MacLeod" wrote:
>
> > Hi patrick,
> >
> > Although this is not the most appropriate newsgroup in which to post
your
> > question, as this newsgroup is dedicated to problems with Windows
Update,
> > give this a read before you end up junking your CDROM drive:
> >
> > CD-ROM access is missing and messages cite error Code 31, Code 32, Code
19,
> > Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
> > http://support.microsoft.com/default.aspx?scid=314060
> > (please note that although the article references Easy CD Creator, there
are
> > other third-party software packages that will cause the same "problem"
to
> > occur).
> >
> > If you don't want to manually edit the registry, you can d/load and run
the
> > registry patch that is available here:
> > http://aumha.org/win5/a/xpcd.php#problems
> > (look at the second "problem")
> >
> > If the above doesn't rectify the problem, might I suggest that you post
your
> > question to the microsoft.public.windowsxp.hardware newsgroup.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "patrick" <patrick@discussions.microsoft.com> wrote in message
> > news:C8B1673C-1811-42D1-A191-06E8E17D8472@microsoft.com...
> > > I bought a Dell PC and been running for a couple years. Suddenly, the
CD
> > ROM
> > > stopped working. When I click Add Hardware, the CD ROM has a yellow !
on
> > it.
> > > If I click it, it says:
> > > "Windows cannot load the device driver for this hardware. The driver
may
> > be
> > > corrupted or missing. (Code 39)"
> > >
> > > I have tried lots of trouble shooting (delete device, Windows Update,
> > etc.)
> > > but nothing seems to work - I cannot find the driver. I emailed NEC
and
> > they
> > > replied:
> > >
> > > "ATAPI drives have not required drive specific drivers since Windows
95
> > came
> > > out. The operating system will provide the basic support for the drive
to
> > > operate as a CD-ROM drive. The ability of the drive to play/read DVD
disks
> > > will require a DVD decoding program, such as PowerDVD, WinDVD or
SoftDVD.
> > > The ability of the drive to burn CD/DVD media will require a burning
> > > program, such as Nero or EZ CD Creator. However, as NEC does not sell
to
> > > retail channels, our drives are sold as OEM products only. This means
the
> > > drive is shipped with no mounting hardware or software of any kind.
This
> > > means the OEM computer manufacturer, or any retailer that may happen
to
> > get
> > > these drives, would have to bundle some form of software with the
drive.
> > > Since it is not required that they do this, if software was not
bundled
> > with
> > > the unit, you will need to obtain the software yourself.
> > > Note: The above listed programs are not being supplied as
recommendations
> > > and are only provided as examples of the types of software you will
need
> > to
> > > utilize the drive's functions.
> > >
> > > Warranty services and technical support for the end users of NEC's OEM
> > disk
> > > drives are the responsibility of the distributor, wholesaler or
retailer
> > > from which the unit was purchased. Please return Defective Disk Drives
to
> > > the point of purchase."
> > >
> > > Should I just junk the CD ROM and buy another?
> >
> >
> >