Really persistent BITS belly up

I know this ones a common theme, but all the promising help threads I have
found here have not helped me yet. I've opened a new thread since someone
suggested it was the proper procedure. I am by no means an expert, so I hope
the following details are clear and enable some benevolent do-gooder to help.

Problem: Windows updates hangs and fails with Error Code 0x80246008. Event
Log shows service specific error code 2147942402. BITS will not start. OS
is W2000 SP4. Yes - Norton was uninstalled recently - I understand this
tends to do strange things.

Here are my failed solutions:
- Installed rollup 1 for SP4
- Deleted files from C:\Documents and Settings\All Users\Application
Data\Microsoft\Network\Downloader
- registered (regsvr32) on oleaut32.dll, jscript.dll, vbscript.dll,
msxml.dll, softpub.dll, wintrust.dll, initpki.dll, and cryptdlg.dll,
- Ensured that dependencies (RPC, System Event Notification, COM+ Event
System, and Windows Management Instrumentation Driver Extensions) were
started.
- Local System Account logon enabled (in BITS)
- Tried to load Bitsadmin from Support.cab on my installation disk. (it
wasnt found in the unzipped directory)
- Tried to reset the security settings on the BITS service by using 'sc
sdset bits' (but my OS didn't recognize the sc command)
- Registered (regsvr32.exe) on qmgr.dll and qmgrprxy.dll
- Tried to reinstall the BITs service from the command prompt using
"%SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection
DefaultInstall 132 %SystemRoot%\inf\qmgr.inf" --> install failed
- Tried the following from the command window;
[
rd /q /s "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader"
hit ENTER
Now key in:
net start BITS
and hit ENTER
] - BITS failed to start with same error code
- Added BITS and WUAUSERV to the ntsrvc registry key

Hi,

If you are using Windows 2000 and not Windows XP, note that SC.exe
doesn't come builtin with Windows 2000. You can download it from here:
ftp://ftp.microsoft.com/reskit/win2000/



Goldnsteel wrote:

> I know this ones a common theme, but all the promising help threads I have
> found here have not helped me yet. I've opened a new thread since someone
> suggested it was the proper procedure. I am by no means an expert, so I hope
> the following details are clear and enable some benevolent do-gooder to help.
>
> Problem: Windows updates hangs and fails with Error Code 0x80246008. Event
> Log shows service specific error code 2147942402. BITS will not start. OS
> is W2000 SP4. Yes - Norton was uninstalled recently - I understand this
> tends to do strange things.
>
> Here are my failed solutions:
> - Installed rollup 1 for SP4
> - Deleted files from C:\Documents and Settings\All Users\Application
> Data\Microsoft\Network\Downloader
> - registered (regsvr32) on oleaut32.dll, jscript.dll, vbscript.dll,
> msxml.dll, softpub.dll, wintrust.dll, initpki.dll, and cryptdlg.dll,
> - Ensured that dependencies (RPC, System Event Notification, COM+ Event
> System, and Windows Management Instrumentation Driver Extensions) were
> started.
> - Local System Account logon enabled (in BITS)
> - Tried to load Bitsadmin from Support.cab on my installation disk. (it
> wasnt found in the unzipped directory)
> - Tried to reset the security settings on the BITS service by using 'sc
> sdset bits' (but my OS didn't recognize the sc command)
> - Registered (regsvr32.exe) on qmgr.dll and qmgrprxy.dll
> - Tried to reinstall the BITs service from the command prompt using
> "%SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection
> DefaultInstall 132 %SystemRoot%\inf\qmgr.inf" --> install failed
> - Tried the following from the command window;
> [
> rd /q /s "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader"
> hit ENTER
> Now key in:
> net start BITS
> and hit ENTER
> ] - BITS failed to start with same error code
> - Added BITS and WUAUSERV to the ntsrvc registry key


--
torgeir, Microsoft MVP Scripting, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Hi,

Please try this as well:

Start Regedit.exe (from Start/Run)

Locate the registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\BackupRestore\

Create the following key if it does not exist:
FilesNotToBackup

so you have this path when finished:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l
\BackupRestore\FilesNotToBackup\


Now see if BITS will start.


Goldnsteel wrote:

> I know this ones a common theme, but all the promising help threads I have
> found here have not helped me yet. I've opened a new thread since someone
> suggested it was the proper procedure. I am by no means an expert, so I hope
> the following details are clear and enable some benevolent do-gooder to help.
>
> Problem: Windows updates hangs and fails with Error Code 0x80246008. Event
> Log shows service specific error code 2147942402. BITS will not start. OS
> is W2000 SP4. Yes - Norton was uninstalled recently - I understand this
> tends to do strange things.
>
> Here are my failed solutions:
> - Installed rollup 1 for SP4
> - Deleted files from C:\Documents and Settings\All Users\Application
> Data\Microsoft\Network\Downloader
> - registered (regsvr32) on oleaut32.dll, jscript.dll, vbscript.dll,
> msxml.dll, softpub.dll, wintrust.dll, initpki.dll, and cryptdlg.dll,
> - Ensured that dependencies (RPC, System Event Notification, COM+ Event
> System, and Windows Management Instrumentation Driver Extensions) were
> started.
> - Local System Account logon enabled (in BITS)
> - Tried to load Bitsadmin from Support.cab on my installation disk. (it
> wasnt found in the unzipped directory)
> - Tried to reset the security settings on the BITS service by using 'sc
> sdset bits' (but my OS didn't recognize the sc command)
> - Registered (regsvr32.exe) on qmgr.dll and qmgrprxy.dll
> - Tried to reinstall the BITs service from the command prompt using
> "%SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection
> DefaultInstall 132 %SystemRoot%\inf\qmgr.inf" --> install failed
> - Tried the following from the command window;
> [
> rd /q /s "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader"
> hit ENTER
> Now key in:
> net start BITS
> and hit ENTER
> ] - BITS failed to start with same error code
> - Added BITS and WUAUSERV to the ntsrvc registry key


--
torgeir, Microsoft MVP Scripting, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Thankyou so much! You are a Windows God! Your fix worked. I guess I
shouldn't be surprised that the successful fix would be so easy, reading all
the other threads about this problem. But I would never have found it
without your help.

I am a little puzzled about how it happened. I am assuming that the Norton
uninstall deleted that Registry key. If so, is it a good idea to purchase a
program that manages the Registry to improve performance and fix system
problems? Or are they dangerous as well?

"Torgeir Bakken (MVP)" wrote:

> Hi,
>
> Please try this as well:
>
> Start Regedit.exe (from Start/Run)
>
> Locate the registry key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\BackupRestore\
>
> Create the following key if it does not exist:
> FilesNotToBackup
>
> so you have this path when finished:
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l
> \BackupRestore\FilesNotToBackup\
>
>
> Now see if BITS will start.
>
>
> Goldnsteel wrote:
>
> > I know this ones a common theme, but all the promising help threads I have
> > found here have not helped me yet. I've opened a new thread since someone
> > suggested it was the proper procedure. I am by no means an expert, so I hope
> > the following details are clear and enable some benevolent do-gooder to help.
> >
> > Problem: Windows updates hangs and fails with Error Code 0x80246008. Event
> > Log shows service specific error code 2147942402. BITS will not start. OS
> > is W2000 SP4. Yes - Norton was uninstalled recently - I understand this
> > tends to do strange things.
> >
> > Here are my failed solutions:
> > - Installed rollup 1 for SP4
> > - Deleted files from C:\Documents and Settings\All Users\Application
> > Data\Microsoft\Network\Downloader
> > - registered (regsvr32) on oleaut32.dll, jscript.dll, vbscript.dll,
> > msxml.dll, softpub.dll, wintrust.dll, initpki.dll, and cryptdlg.dll,
> > - Ensured that dependencies (RPC, System Event Notification, COM+ Event
> > System, and Windows Management Instrumentation Driver Extensions) were
> > started.
> > - Local System Account logon enabled (in BITS)
> > - Tried to load Bitsadmin from Support.cab on my installation disk. (it
> > wasnt found in the unzipped directory)
> > - Tried to reset the security settings on the BITS service by using 'sc
> > sdset bits' (but my OS didn't recognize the sc command)
> > - Registered (regsvr32.exe) on qmgr.dll and qmgrprxy.dll
> > - Tried to reinstall the BITs service from the command prompt using
> > "%SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection
> > DefaultInstall 132 %SystemRoot%\inf\qmgr.inf" --> install failed
> > - Tried the following from the command window;
> > [
> > rd /q /s "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader"
> > hit ENTER
> > Now key in:
> > net start BITS
> > and hit ENTER
> > ] - BITS failed to start with same error code
> > - Added BITS and WUAUSERV to the ntsrvc registry key
>
>
> --
> torgeir, Microsoft MVP Scripting, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>