After downloading (via Microsoft Update) the Office 2003 SP2, it starts to
install and about 40/45% of the way through (judjing by the green progress
bar) it asks for the original Office 2003 CD. I put in the CD and it appears
to make progress but then comes up with 'Failed' - no other really useful
information. What should I do?

The version I have is Office Professional 2003 - Home use program which I
got in May 2004 through my employer.

How to troubleshoot failures updating your Office installation from the Office Update
Web site
http://support.microsoft.com/kb/304498

How to troubleshoot an update installation by using log files in Office 2003
http://support.microsoft.com/kb/884290/




"Don Harrington" <DonHarrington@discussions.microsoft.com> wrote in message
news:7666FA1F-ABED-4E41-9EB9-A6FC19672376@microsoft.com...
> After downloading (via Microsoft Update) the Office 2003 SP2, it starts to
> install and about 40/45% of the way through (judjing by the green progress
> bar) it asks for the original Office 2003 CD. I put in the CD and it appears
> to make progress but then comes up with 'Failed' - no other really useful
> information. What should I do?
>
> The version I have is Office Professional 2003 - Home use program which I
> got in May 2004 through my employer.

Thank you for these links. They seem very technical. Would I be better
uninstalling Office 2003 and reinstalling? That seems like a simpler solution
if it works?

thank you
Don

"TaurArian [MVP]" wrote:

> How to troubleshoot failures updating your Office installation from the Office Update
> Web site
> http://support.microsoft.com/kb/304498
>
> How to troubleshoot an update installation by using log files in Office 2003
> http://support.microsoft.com/kb/884290/
>
>
>
>
> "Don Harrington" <DonHarrington@discussions.microsoft.com> wrote in message
> news:7666FA1F-ABED-4E41-9EB9-A6FC19672376@microsoft.com...
> > After downloading (via Microsoft Update) the Office 2003 SP2, it starts to
> > install and about 40/45% of the way through (judjing by the green progress
> > bar) it asks for the original Office 2003 CD. I put in the CD and it appears
> > to make progress but then comes up with 'Failed' - no other really useful
> > information. What should I do?
> >
> > The version I have is Office Professional 2003 - Home use program which I
> > got in May 2004 through my employer.
>
>

As long as you have the Office CD, it can't hurt. Make sure you have your Product
Code and anything else you may need for a reinstallation of Office 2003. If you're
not sure of your Product Code -
http://nirsoft.net/utils/product_cd_key_viewer.html
ProduKey v1.03 - Recover lost product key (CD-Key) of Windows/MS-Office
Copyright (c) 2005 Nir Sofer

To reinstall or repair Office -

Method 1 – Open Word, go to Help – Select Detect and Repair

or use Method 2 -

1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. Click the Office 2003 program that you want to repair, and then click Change.
4. In the Maintenance Mode Options dialog box, click Reinstall or Repair, and then
click Next.
5. In the Reinstall or Repair Office dialog box, click Detect and Repair errors in my
Office installation, and then click Install.
6. When the repair process is finished, run the update again.
You will need the Office CD.


You may need to download and install the Windows Installer Cleanup Utility to assist
you in cleaning up after Office 2003 and any other redundant office programs.
Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default...b;en-us;290301
Windows Installer Cleanup Utility
http://download.microsoft.com/downlo...BD/msicuu2.exe


"Don Harrington" <DonHarrington@discussions.microsoft.com> wrote in message
news:68953097-606F-4F34-9CF5-E4E1D92594E7@microsoft.com...
> Thank you for these links. They seem very technical. Would I be better
> uninstalling Office 2003 and reinstalling? That seems like a simpler solution
> if it works?
>
> thank you
> Don
>
> "TaurArian [MVP]" wrote:
>
>> How to troubleshoot failures updating your Office installation from the Office
>> Update
>> Web site
>> http://support.microsoft.com/kb/304498
>>
>> How to troubleshoot an update installation by using log files in Office 2003
>> http://support.microsoft.com/kb/884290/
>>
>>
>>
>>
>> "Don Harrington" <DonHarrington@discussions.microsoft.com> wrote in message
>> news:7666FA1F-ABED-4E41-9EB9-A6FC19672376@microsoft.com...
>> > After downloading (via Microsoft Update) the Office 2003 SP2, it starts to
>> > install and about 40/45% of the way through (judjing by the green progress
>> > bar) it asks for the original Office 2003 CD. I put in the CD and it appears
>> > to make progress but then comes up with 'Failed' - no other really useful
>> > information. What should I do?
>> >
>> > The version I have is Office Professional 2003 - Home use program which I
>> > got in May 2004 through my employer.
>>
>>

Thank you for your help.

I tried all of the things on your first reply - it still did not work even
with the enlarged download.

I then uninstalled office completely, and then manually removed leftovers
(e.g. program files/microsoft office), etc. and did a full install - lo and
behold the update process then worked.

regards
Don

"TaurArian [MVP]" wrote:

> As long as you have the Office CD, it can't hurt. Make sure you have your Product
> Code and anything else you may need for a reinstallation of Office 2003. If you're
> not sure of your Product Code -
> http://nirsoft.net/utils/product_cd_key_viewer.html
> ProduKey v1.03 - Recover lost product key (CD-Key) of Windows/MS-Office
> Copyright (c) 2005 Nir Sofer
>
> To reinstall or repair Office -
>
> Method 1 – Open Word, go to Help – Select Detect and Repair
>
> or use Method 2 -
>
> 1. Click Start, and then click Control Panel.
> 2. Click Add or Remove Programs.
> 3. Click the Office 2003 program that you want to repair, and then click Change.
> 4. In the Maintenance Mode Options dialog box, click Reinstall or Repair, and then
> click Next.
> 5. In the Reinstall or Repair Office dialog box, click Detect and Repair errors in my
> Office installation, and then click Install.
> 6. When the repair process is finished, run the update again.
> You will need the Office CD.
>
>
> You may need to download and install the Windows Installer Cleanup Utility to assist
> you in cleaning up after Office 2003 and any other redundant office programs.
> Description of the Windows Installer CleanUp Utility:
> http://support.microsoft.com/default...b;en-us;290301
> Windows Installer Cleanup Utility
> http://download.microsoft.com/downlo...BD/msicuu2.exe
>
>
> "Don Harrington" <DonHarrington@discussions.microsoft.com> wrote in message
> news:68953097-606F-4F34-9CF5-E4E1D92594E7@microsoft.com...
> > Thank you for these links. They seem very technical. Would I be better
> > uninstalling Office 2003 and reinstalling? That seems like a simpler solution
> > if it works?
> >
> > thank you
> > Don
> >
> > "TaurArian [MVP]" wrote:
> >
> >> How to troubleshoot failures updating your Office installation from the Office
> >> Update
> >> Web site
> >> http://support.microsoft.com/kb/304498
> >>
> >> How to troubleshoot an update installation by using log files in Office 2003
> >> http://support.microsoft.com/kb/884290/
> >>
> >>
> >>
> >>
> >> "Don Harrington" <DonHarrington@discussions.microsoft.com> wrote in message
> >> news:7666FA1F-ABED-4E41-9EB9-A6FC19672376@microsoft.com...
> >> > After downloading (via Microsoft Update) the Office 2003 SP2, it starts to
> >> > install and about 40/45% of the way through (judjing by the green progress
> >> > bar) it asks for the original Office 2003 CD. I put in the CD and it appears
> >> > to make progress but then comes up with 'Failed' - no other really useful
> >> > information. What should I do?
> >> >
> >> > The version I have is Office Professional 2003 - Home use program which I
> >> > got in May 2004 through my employer.
> >>
> >>
>
>

Sometimes things have to be done the hard way - pleased it's all working for you now.

--
===========================
TaurArian [MS-MVP] 2005-2006
===========================


"Don Harrington" <DonHarrington@discussions.microsoft.com> wrote in message
news:FF1970BA-FF65-42F0-B74A-CCA7F74A4011@microsoft.com...
> Thank you for your help.
>
> I tried all of the things on your first reply - it still did not work even
> with the enlarged download.
>
> I then uninstalled office completely, and then manually removed leftovers
> (e.g. program files/microsoft office), etc. and did a full install - lo and
> behold the update process then worked.
>
> regards
> Don
>
> "TaurArian [MVP]" wrote:
>
>> As long as you have the Office CD, it can't hurt. Make sure you have your Product
>> Code and anything else you may need for a reinstallation of Office 2003. If you're
>> not sure of your Product Code -
>> http://nirsoft.net/utils/product_cd_key_viewer.html
>> ProduKey v1.03 - Recover lost product key (CD-Key) of Windows/MS-Office
>> Copyright (c) 2005 Nir Sofer
>>
>> To reinstall or repair Office -
>>
>> Method 1 – Open Word, go to Help – Select Detect and Repair
>>
>> or use Method 2 -
>>
>> 1. Click Start, and then click Control Panel.
>> 2. Click Add or Remove Programs.
>> 3. Click the Office 2003 program that you want to repair, and then click Change.
>> 4. In the Maintenance Mode Options dialog box, click Reinstall or Repair, and then
>> click Next.
>> 5. In the Reinstall or Repair Office dialog box, click Detect and Repair errors in
>> my
>> Office installation, and then click Install.
>> 6. When the repair process is finished, run the update again.
>> You will need the Office CD.
>>
>>
>> You may need to download and install the Windows Installer Cleanup Utility to
>> assist
>> you in cleaning up after Office 2003 and any other redundant office programs.
>> Description of the Windows Installer CleanUp Utility:
>> http://support.microsoft.com/default...b;en-us;290301
>> Windows Installer Cleanup Utility
>> http://download.microsoft.com/downlo...BD/msicuu2.exe
>>
>>
>> "Don Harrington" <DonHarrington@discussions.microsoft.com> wrote in message
>> news:68953097-606F-4F34-9CF5-E4E1D92594E7@microsoft.com...
>> > Thank you for these links. They seem very technical. Would I be better
>> > uninstalling Office 2003 and reinstalling? That seems like a simpler solution
>> > if it works?
>> >
>> > thank you
>> > Don
>> >
>> > "TaurArian [MVP]" wrote:
>> >
>> >> How to troubleshoot failures updating your Office installation from the Office
>> >> Update
>> >> Web site
>> >> http://support.microsoft.com/kb/304498
>> >>
>> >> How to troubleshoot an update installation by using log files in Office 2003
>> >> http://support.microsoft.com/kb/884290/
>> >>
>> >>
>> >>
>> >>
>> >> "Don Harrington" <DonHarrington@discussions.microsoft.com> wrote in message
>> >> news:7666FA1F-ABED-4E41-9EB9-A6FC19672376@microsoft.com...
>> >> > After downloading (via Microsoft Update) the Office 2003 SP2, it starts to
>> >> > install and about 40/45% of the way through (judjing by the green progress
>> >> > bar) it asks for the original Office 2003 CD. I put in the CD and it appears
>> >> > to make progress but then comes up with 'Failed' - no other really useful
>> >> > information. What should I do?
>> >> >
>> >> > The version I have is Office Professional 2003 - Home use program which I
>> >> > got in May 2004 through my employer.
>> >>
>> >>
>>
>>