Did anyone get a response for this if Visual Basic 6 is installed??

I was going to check with them but they won't support OEM XP installed
operating systems! :-(

Dave


"civilservice" wrote:

> Received an answer from MS Support, but haven't had time to try it yet. Here
> it is and good luck!
>
>
> Thank you for contacting Microsoft Windows Update Support. My name is Tony
> and I am glad to work with you. You can contact me directly by writing an
> email to v-30tont@mssupport.microsoft.com with the case ID in the subject
> line.
>
> >From the case log, I understand that you were unable to install the SP1
> >for .NET Framework 1.1. We will work together to resolve this specific
> >issue through the course of the case. If there has been any
> >misunderstanding, please let me know.
>
> Based on my research, the issue can be caused that .Net Framework component
> was damaged. Let us refer to the following steps to troubleshoot this issue:
>
> NOTE: If you have Microsoft Visual Basic installed, please let me know
> before trying the following steps.
>
> Step 1: Download Microsoft Windows Installer CleanUp utility
> ============================================
> 1. Visit:
> http://download.microsoft.com/downlo...BD/msicuu2.exe
> 2. Save the file to your computer.
> 3. Install this tool on your computer.
>
>
> Step 2: Remove .Net Framework
> ========================
> 1. Click Start -> (All) Programs->Windows Installer Clean Up.
> 2. See if you can find .Net Framework software. If so, remove them.
> 3. Restart the computer and see if the problem still exists.
>
> For more information, please refer to:
> -----------
> Title: Description of the Windows Installer CleanUp Utility
> Link: <<http://support.microsoft.com/default.aspx?scid=kb;en-us;290301>>
>
> If you cannot uninstall .NET Framework, please refer to the following
> Article to remove it manually.
>
> <http://support.microsoft.com/?id=320112>
>
> After that, please restart the computer and perform the following
> suggestions to reinstall .Net framework and .Net framework 1.1 SP1
>
> Step 3: Install .NET Framework 1.1 Redistributable Package and .Net
> Framework 1.1 SP1
> ================================================== ===============
> 1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
> Package from the following link and save it to the C drive (C:\)
>
> Microsoft .NET Framework Version 1.1 Redistributable Package
> <http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe>
>
> Microsoft .NET Framework 1.1 Service Pack 1
> <http://download.microsoft.com/download/8/b/4/8b4addd8-e957-4dea-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe>
>
> Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
> (KB886903)
> <http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/NDP1.1sp1-KB886903-X86_71e9691c7ac7576dd00edc308378146.exe>
>
> 2. When the File download window appear, please click Save button, and then
> local to a direction in Save as windows to download the Microsoft .Net
> Framework 1.1 setup file in the local computer, and double-click the .Net
> Framework file to manually install them one by one.
>
> If you encountered a problem when installing .NET Framework 1.1, you can
> refer to the following Microsoft Knowledge Base article:
>
> How to troubleshoot Microsoft .NET Framework 1.1 installation issues
> <http://support.microsoft.com/?id=824643>
>
> However, if the issue persists, please capture a screenshot when you
> encounter an error message:
> ================
> 1) Press the Print Screen key (PrtScn) on your keyboard.
> 2) Click Start, click Run, type MSPAINT, and click OK.
> 3) In Paint, click Paste under the Edit menu, click Save under the File
> menu, type a file name for the snap shot, choose JPEG as "Save as type", and
> click Save.
>
> 4) Please send this file to the email account:
> v-30tont@mssupport.microsoft.com
>
> Thank you for your cooperation. Please try the steps shown above and let me
> know the results at your earliest convenience. If you have any questions or
> concerns regarding this issue, please don't hesitate to tell me. It is my
> pleasure to be of assistance.
>
> --civilservice
>
>